Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

  • Documented and resolved Crisis and aggressive situations which led to guests maintaining shelter.
  • Medi-Cal Peer Support Specialist Training
  • Guest Satisfaction
  • Performing Routine Maintenance
  • Regulatory Enforcement
  • Implementing Client Care Plans
  • Active Listening
  • Daily Logs
  • Safety Protocols
  • Crisis Situations
  • Staff Meetings
  • Unusual Behavior Reporting
  • Behavioral Management Planning
  • Time Management
  • Customer Satisfaction
  • Critical Thinking
  • Client Retention
  • Substance Abuse Treatment
  • Client Needs Assessment
  • Staff Relationships
  • Client Intakes
  • Compassionate Care
  • Effective Workplace Communication
  • Sensitivity and Inclusion
  • Trauma Informed Care
  • People Centered Care
  • De-Escalation Techniques
Work History
06/2022 to Current Facilities Manager/Maintenance Worker Salvation Army Usa | New Britain, CT,
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
  • Performed minor wall repair, installed drywall and applied wallpaper.
  • Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Operated sledge hammers, shovels, picks, rakes, weed trimmers and leaf blowers to maintain exterior of facility.
  • Ordered parts, supplies and tools to maintain inventory.
  • Determined new technique to streamline maintenance processes to increase workflow.
01/2021 to Current Shelter Monitor Giant Eagle | Frederick, MD,
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Educated potential participants on available services and processes to engage in program.
  • Oversaw day-to-day activities of residents in Communal facility.
  • Improved clients' coping with routine life activities.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Provided People first services daily
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Conducted pre-screening activities to help determine eligibility for shelter services.
  • Utilizing De-escalation tactics to calm situations and clients down.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Took active role in client daily planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
01/2019 to 10/2020 Warehouse Worker Maricopa County, Arizona | Tempe, AZ,
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Measured dimensions of finished pieces for conformance to specifications.
  • Operate a Juice Distributor, being careful not to waste any product.
  • Contributed to team success by completing jobs quickly and accurately.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
03/2016 to 03/2017 Plumber 123 Fill In | City, STATE,
  • Repaired plumbing systems, components and equipment.
  • Complied with state plumbing codes throughout duration of each project.
  • Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
  • Installed valves, hangers, supports and flanges inside piping systems.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems, and backflow preventers.
  • Completed preventive maintenance on water heaters, toilets, urinals and plumbing fixtures.
  • Filled pipe systems with water and air to determine location of leaks.
  • Requisitioned tools and equipment to select type and size of pipes needed for projects.
  • Read blueprints to determine appropriate materials and procedures for each project.
  • Inspected sewers and piping systems to assess quality and condition.
  • Inspected structures to avoid any obstruction and delays throughout project.
Expected in 06/2013 High School Diploma | Chico High School, Chico, CA GPA:
  • Effective Work Place Communication Training -
  • De-escalation Techniques Training
  • Sensitivity and Inclusion Training
  • Sexual Harassment Training
  • Mandated Reporter Training
  • First Aide and CPR Training

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School Attended

  • Chico High School

Job Titles Held:

  • Facilities Manager/Maintenance Worker
  • Shelter Monitor
  • Warehouse Worker
  • Plumber


  • High School Diploma

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