10 + years Office Administration: budget and P&L management, general accounting, heavy calendar management, facility maintenance as well as improvement project supervision, vendor relations, human resources, personnel management, travel and event planning
10+ years Customer Service: provider of outstanding support, excellent verbal and written communication skills, , highly organized, detail oriented and adaptable
10+ years Outside Sales: proficient in networking, lead generation, prospect qualification, lead follow up, business development, consultative selling, contract and lease negotiation, account management, and closing sales
5+ years Business Consulting: superior at evaluating systems and pin pointing deficiencies, developing short and long term solutions for improvement to existing procedures and policies, systems implementation, goal setting and budgets, increasing organizational cash flow and profitability, human resources and personnel recruitment
Leadership: exceptional success cultivating high-performing teams that drive productive business operations and organizational efficiencies; strong creative and decision making skills, respected and influential with superior relationship building skills
Proficient in Microsoft Outlook, Word, Excel, and PowerPoint; Goldmine, Constant Contact and QuickBooks.
09/2014 to Current
Facilities ManagerIGT DoubleDown Interactive － Seattle, WA
Supervise office staff: two facilities coordinators and one receptionist Manage reception operations including visitor badges, incoming/outgoing mail and shipping, conference room scheduling, etc.
Design and implement office policies for safety, desk modifications, ergonomics, onboarding, etc.
and make necessary adjustments when needed Manage various employee requests through onsite ticketing system Manage all office and kitchen supply inventory and ordering Maintain office equipment Manage all corporate events, on-site executive meetings, promotional events, companywide meetings, team building events, holiday parties and volunteer activities including securing venues, catering and food requirements, AV needs, rentals, etc.
Oversee on-boarding and departure of employees: access badges, parking, cube assignments, transportation elections, gym agreement etc.
Liaison with building management, parking management and various vendors (suppliers, caterers, etc.) Manage space allocations - employee and department internal moves Oversee build-out of additional floors including floor design, permitting, GC selection, construction and furniture purchase Manage a multi-million dollar budget and negotiate the purchase of office supplies, furniture, office equipment in accordance with company purchasing and budgetary restrictions.
06/2007 to 09/2014
Office ManagerDr. Neal B. Wanner, DDS － WA
Performed all Human Resource tasks and supervised 7 employees Composed, implemented and fine-tuned office policies; provided effective solutions for day to day obstacles Set and achieved annual, monthly and daily production/collection goals Established and maintained vendor relationships; negotiated service/goods pricing and contracts to stay within annual budget Monitored inventory and ordered supplies Developed agendas and led monthly staff and safety meetings Presented treatment and financial options to patients; minimum 85% case acceptance Maintained precise patient records and facilitated correspondence between specialists, insurance companies and patients Managed patient and insurance receivables and balance daily deposit; 98% collection ratio, grossing over $1 million annually Oversaw office calendar and scheduled appointments for two Doctors, two Assistants, two Hygienists and two Administrative employees Empowered and led team in exceeding customer expectations.
10/2002 to 06/2007
Transition and Management AnalystBellevue, WA
Assisted and advised retiring dentists on developing their "exit strategy" from dentistry through consultative evaluation of current and future personal goals Coached new and existing dentists on benefits of practice ownership vs.
associate opportunities Brokered mergers and acquisition of dental practices: performed practice valuations and developed business proformas, presented and negotiated purchase and sale agreements, packaged buyers for financing, served as liaison between attorneys and CPA's Consulted with dentists in all seasons of practice on increasing practice efficiency and profitability; directed the development and implementation of office systems, policies, and procedures Assisted established practice owners with increasing and/or maintaining the value of their practices through proper systems implementation/improvement and development of existing personnel.
Coached new practice owners on all aspects of becoming business owners including: personnel selection and management, accounts receivable practices and collection strategies, accounts payable, treatment plan presentation, block booking and scheduling to daily goals, new patient generation through internal referrals as well as outside resources, brand development and optimizing social media presence, supply ordering and inventory maintenance as well as establishing and maintaining vendor relationships.
Associates of ScienceShoreline Community College
Washington State Realtor's License active 2003 thruRockwell Institute
Board of Directors Member; Smiles for a Lifetime, King County Chapter
1/15/2013 - Present
account management, general accounting, accounts payable, accounts receivable, Administrative, balance, benefits, brand development, budgets, budget, Business Consulting, business development, business operations, cash flow, closing, contracts, CPA, Customer Service, decision making, dentistry, detail oriented, ergonomics, event planning, facility maintenance, financing, financial, GC, goal setting, Goldmine, Human Resource, human resources, insurance, inventory maintenance, inventory, team building, Leadership, meetings, mergers, access, Excel, mail, office, Microsoft Outlook, PowerPoint, 98, Word, negotiation, networking, Office Administration, office equipment, organizational, Outside Sales, permitting, personnel, personnel management, policies, pricing, purchasing, QuickBooks, receptionist, reception, recruitment, relationship building, safety, selling, sales, scheduling, shipping, strategy, supervision, supply inventory, transportation, treatment plan, vendor relations, written communication skills