High-performing multi unit leader with over 10 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Major Strengths
Fluent in Kaizen, Lean, and Six Sigma
Team and Consensus Building
Strong Project Management and Budgeting Skills
Highly organized and communicative
Strong Industry relationships - Able to solve issues quickly
Vendor Management & partnership
Strong P&L understanding
Complex Problem Resolution
Army Veteran (Infantry leader)
Experienced Union Environment leader / Negotiator
System inspections
Operational efficiency and safety
SOP development
Performance assessment
Continuous Improvement
Education and Training
ANSI20822648, Expected in 07/2021 ā ā:Serve Safe - GPA:
Florida Atlantic UniversityBoca Raton, FLExpected in 2009 ā āBachelor of Arts: - GPA:
American Hotel & Lodging Educational Institute , Expected in 2014 ā ā:Certified Department Hospitality Trainer - GPA:
* Develop Training plans
* Design Training procedures
* Train the Trainer type leadership
Experience
Family Christian Center - Facilities Manager Munster, IN, 09/2018 - 09/2021
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Championed integrating disparate systems into a single platform for improved scheduling, inventory and purchasing.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Responsible for day to day operations for all new construction, flip and ghost kitchen builds.
Collaborated with cross functional leaders to optimize delivery of guest promise in the most profitable manner.
Negotiated and procured equipment for all aspects of business, new restaurant, break / fix, planned replacement - Planned purchases on an annual basis reduced capex equipment cost 7% year over year
Developed and implemented preventative maintenance programs to increase efficiencies in R&M vs replacement - increased equipment life well beyond book value to preserve capital
Negotiate with vendors and landlords during Covid and recovery to ensure cash flow and continued operations
Managed sub leased properties and shuttered properties
Proactively assessed and managed risk associated with employee actions. GL / Work comp claims dropped 33% . Flat insurance costs 2 years running
Maintain records of payments, vendor pricing, energy usage and activity reports
Answer all building emergencies and direct an efficient response
Develop long-term improvement plans to boost energy efficiency
Automate office operations, as well as manage client correspondence, record tracking and data communications
Oversaw 12 national restaurant brands along with Facilities, Shipping & Receiving departments for more than 30 restaurants.
Opened 17 locations in a highly regulated post security airport environment.
Certified manager trainer for multiple franchises.
Accountable for compliance from corporate and 3rd party evaluations.
Part of the training team to develop and roll out MIT training process across all platforms, domestic and international.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty for both external and internal guests.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Monitored daily construction and evaluated project progress, contract compliance and safety.
Utilized Birch Street to ensure that invoicing and inventory matched cost-of-goods-sold reports, PM schedule and supplies on hand.
Analyzed financial statements and payroll through product cost, labor and controllable
Followed strict budget for maintenance and upkeep costs and tracked restaurants with multiple repair requests to identify problem areas eg failure to follow procedure, needed repair and abuse
Ceva Logistics U.S., Inc. - Senior General Manager East Liberty, OH, 08/2011 - 05/2013
Trained, managed and motivated employees to promote professional skill development.
Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
Presented training information via role playing, simulations and team exercises.
Offered specific training programs to help subordinate managers and new owners improve Financial results , Reduce Turnover and Exceed Guest expectations.
Delivered training material to diverse audiences of both blue and white-collar professionals.
Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
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