Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Top performing, solutions driven Facility Manager bringing 8 years of experience in providing leadership to Hotel Engineering and Operations teams. Offering a proven aptitude for proactive issue resolution, protection of building asset's and enforcement of safe practices among personnel.

  • Leadership and supervision
  • Team management
  • Operations oversight
  • Cost-reduction methods
  • Process improvement
  • Service contracts management
  • Planning and scheduling
  • Project organization
  • Problem resolution
  • Payroll and budgeting
  • Emergency Response
  • Procurement
  • MS Office
Work History
Facilities Manager, 08/2012 to Current
IndustriousNew York City, NY,

Job Responsibilities:

  • Oversee work environment that effectively supports goals and objectives of the organization in 100 year old historic building with 1.2 million square feet of space including, 64,000 square feet of meeting room space, large ballrooms, restaurants, event facilities, 2 floors of tenant office space, and 608 guest rooms.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Oversee 23 union staff and foreman in trades of Operating Engineers, plumbing, carpentry, painters, electrician, phone/IT
  • Responsible for maintaining, implementing, or correcting all required Engineering Standard Operating procedures and life safety requirements.
  • Planning, organizing, and executing approved projects
  • Development, updating, and implementation of facility Capitol Plan.
  • Perform code compliance inspections
  • Manage and complete all required Preventative maintenance work
  • Completed department payroll, scheduling, labor controls.
  • Responsible for procurement and managing department checkbook
  • Participated in annual budget process
  • Local Administrator of Hotel Work Request system
  • Trained all new associates to utilize Hotel Work Request system


  • Awarded Manager of The Year 2014.
  • Received passing scores on all Corporate facilitated audits, and no auto fails on Life Safety criteria.
  • Received letter of recognition from Regional Vice President, for successful participation in planning and implementation of installation of nearly 1000 fan coils in all guest rooms, tenants and conference level space with minimal impact to hotel guest and revenues.
  • Recognized for meeting budget and time constraints in renovation and construction of 7 Luxury Suites and re-upholstery of all lobby furniture with budget allocation of 750,000.
  • Assisted Chief Engineer in following major capital projects: installation of high voltage transformer vaults; installation of fuel pump station and fuel storage tank for building emergency generator; replacement cooling tower project; installation of new 500 ton chiller; several elevator modifications.
  • Have received Exceeded Expectations in each year of annual reviews, Signed off by Chief Engineer and Regional Vice President.
Director of Front Office, 01/2007 to 01/2012
Omni HotelsHouston, TX,

Job Responsibilities:

  • Create and maintain guest-driven operation by providing professional leadership, organization and structure to the front office and guest services departments within a highly unionized environment.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Established and developed highly efficient and dependable operations team by delivering ongoing coaching and motivation and fostering career advancement.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Prepared daily reports to assist hotel leaders with key decision making and strategic operational planning.


  • Selected to drive a committee to analyze how to prevent issues from reoccurring and to train new managers how to use reports and tracking tools so they can more easily find negative trends and make proper corrections.
  • I was the Director of Front Office during the hosting of the G20 summit in Pittsburgh. We hosted the President and first Lady along with the Russian, India, British and Japanese delegations. Received letter of recognition from the White House in providing exceptional organization and service during the event.
  • Received certificates for taking and completing 5 Omni Courses in Manager Development.
  • Awarded by the hotel, Manager of the Quarter 2007.
Assistant Front Office Manger, 01/2005 to 01/2007
TerratronMankato, MN,
  • Provided direct support to Director of Front Office, in associate training, payroll, guest resolution, scheduling, associate coaching, inventory management, computer systems and Purchase ordering system.
  • Responsible to learn all facets of of the Front Office , and fulfill all duties of the Director in their absence.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Director of Front Office.
Hotel Night Manager, 01/2003 to 01/2005
Omni William Penn HotelCity, STATE,
  • Oversaw team of 30 associates on overnight shift, in areas of Front Office, guest Services, Security, Housekeeping, Outlets, PBX, Engineering.
  • Completed all safety and emergency training with new team members.
  • Developed overnight communications meeting for all team members.
  • Participated actively in morning hotel communications meeting.
  • Provided workplace training and coaching.
  • Bring resolution to any guest issues or staff issues on overnight shift.
  • Effectively communicate and report nights business to General Manager.
  • Awarded Manager of The Quarter 2004.
B.S.B.A: Business Administration, Expected in 2003
Robert Morris University - Coraopolis, PA,
  • Received from the Robert Morris University School of Business, Pittsburgh Hospitality Management Distinguished Graduate Award 2003
  • Wrote and published chapter for a textbook titled, Convention Centers and Technology under direction of Dr. Rudd, Department Head of Hospitality and Kathy Taylor Brown, Visiting Professor of Hospitality Management.
  • Member of Hospitality and Tourism management Association at Robert Morris University.
  • Participated in community service events at the Ronald Mcdonald house each semester, as part of the Hospitality and Tourism association.

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