Facilities Manager Resume Example Metropolitan Sewer District

FACILITIES MANAGER

Professional Profile

Facilities Manager with 25 years of experience managing solutions for Building Services in the utility sector. Providing support and improvement to the organization primary activities ensuring an optimal environment and supportive services for MSD employees, customers, and agents.

Skills

Project Management Skills:

Knowledgeable of Procurement Policies, SAP, Project management MS Project and AUTOCAD SAP

Experience

Facilities Manager | 05/2016 to Current
Metropolitan Sewer District - Louisville, KY

Improved functional areas expertise in the daily operations of the facilities department.
Identified gaps in service delivery and proactively troubleshoot to foresee and divert problem before they occur.
Solved inter/intra departmental conflicts.
Initiated planning and project management activities in all areas of facilities maintenance.
Managed annual budget of $2 million dollars.
Developed and implement policies and procedures to govern standard processes, liabilities and limitations.
Enhanced strategic objectives that focus on customer oriented values such as reliability, on-time delivery of service and informal project management and administrations.
Adapted facilities to meet established mission and vision goals for company blueprint.
Saved projected $1.5 million to restack building in 2016, by managing adjacencies and refining office space.
Perfected a customer focus department with a well-developed and well trained motivated staff.
Utilized fiscal responsibility and sustainable practices by managing budgets and maximized savings.

Administrative Services Supervisor | 03/2008 to 05/2016
Metropolitan Sewer District - Louisville, KY

Lead and managed department through successful audit and organizational changes.
Increased daily output of staff using and daily operations of the administrative staff which include;.
Security Systems, Mail Management, Procurement, Reproduction, Forms design, managed outsourced contracts, Records management and assisting the Facility Manager as needed.
Managed and administered PBX system 8500 Avaya Telecommunications System with over 700 end users, call center and world class routing.
Monitor and enhance the quality of services provided by the Administrative Services Staff.
Assist in the procurement of company furniture and fixture.
Monitors, controls and reconciles Contracts.
Generate reports for Manager and Directors as required.
Proving information to customer regarding sewer and drainage request.
Dispatching request to appropriate department for a response or resolution.

Administrative Services Coordinator | 02/1996 to 03/2008
Metropolitan Sewer District - Louisville, KY

Monitored office inventory to maintain adequate supply levels and order products.
Oversaw aspects of data management for security system administrations programs and proprietary database to include daily updates and backup, report generation and troubleshooting or repair service requisition.
Interviewed, onboarded, developed and oversaw daily activities of 7 facilities and administrative office personnel.
Automated office operations while managing facilities, invoice processing, budgets, customer correspondence, record tracking and data communications.
Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Analyzed and identified improvements to implement in department systems and controls.

Administrative Services Specialist | 02/1994 to 02/1996
Metropolitan Sewer District - Louisville, KY

Assessed current office procedures and implemented improvements, boosting productivity and estimated 20%.
Reviewed company budget development and adherence and provided cost projection reports to inform decision-makers.
Created WORD and Excel templates and forms for consistency in documentation and tracking files.
Monitored office supply inventory and replenishment, including liaising with vendors to negotiate optimal pricing.
Coordinated travel arrangements, including ground transportation, flight reservations and lodging.
Developed and continuously improved digital filing and document management protocols.
Oversaw invoicing and payment functions, achieving consistent, timely and invoice processing.
Responded to customer and vendor inquiries via email and telephone, providing updated and accurate information.
Delivered exceptional customer service through direct communication with customers and team members.
Updated systems to organize office documentation, maximizing efficiency and increasing productivity.
Managed installation of security software and programs, including developing naming nomenclature for locations, classes and groups.

Education and Training

Health Careers Institute - Louisville, KY

Certification As A Medical Health Administrator

Health Administration, 06/1981

Activities and Honors

United States Department of Commerce Award of Excellence 1993, Black Achiever Adult Achiever 2002, MSD Awarded 4 exceptionally achieves rating, completed various internal and external management training and certifications

Career Highlights

Member of the design build team for the main office headquarters move in 1996; coordinated move of office personnel, equpipmenequipmentrials, assist with telecommunication design and installation. Verified communication wiring schematic and terminations.

Member of the design build team with Engineering firm for MSD Central Maintenance Facility project total $17 million(rd), acted as POC for design firm selected for the installation of office furnishings, case goods and seating. POC for moving and storage contractor. Designed plan for store room inventory material and records storage file area.

Coordinated telecommtelecommunicationrging two (2) msd opermadon facilities into one (1) Maintenance Facility; managed circuit moves and routing of over 300 telecom users combining telecom servers into a single platform for administration and management. Managed service providers and scheduling.

Developed bid specification and management process of offsite records storage, developed scope of work for successful bid. Worked with successful bidder transferring over 16K records storage boxes to offsite facilities, develop management plan for storage, retrieval, destruction and dispdispositionfile process, successfully implemented new processes and trained in house records liliaisons/p>

Managed the installation and maintenance of telecommunication systems. Voice and data network comprised of 5 G650 media gateways, 3 S8500 servers, with VOIP G350 gateways at 5 remote sites, Customer Relations CMS Call management software server, N-focus Call management, and Audio log recording software. Configured servers, routers and modems. Setting up hardware and installing software. Responsible for working with all departments in an effort to ensure that the overall system functions to its maximum potential. Addressed individual and departmental concerns, troubleshooting, and targeting weak spots itelecommunication systems Responsibilities included maintenance of records on installation, repair, and replacement of parts and equipment. Identification of companies' telecommunication needs. Research on the latest advances in telecommunication technology. Managed billing records and invoices, researched and reduced the number of single phone lines and circuitry resulting in a cost savings of over 30 percent in telecommunication.

Resume Overview

Companies Worked For:

Metropolitan Sewer District

School Attended

Health Careers Institute

Job Titles Held:

Facilities Manager
Administrative Services Supervisor
Administrative Services Coordinator
Administrative Services Specialist

Degrees

Certification As A Medical Health Administrator

Facilities Manager Resume Example

Resume Score: 80%

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