facilities manager resume example with 20+ years of experience

Montgomery Street, San Francisco, CA 94105
Professional Summary
Skillful and dedicated Project/Operations & Facilities Manager with extensive 15 years’ experience in management, communication, event planning, and execution of daily operational and administrative functions. Ability to work professionally and efficiently in a fast-paced environment while managing multiple teams, offices, tasks, and customers while providing the highest level of service. Results-oriented business leader with more than 15 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts, and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations, and productivity across multiple business lines. Hands-on leader adept at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations and corporate policies, procedures and standards.
  • Facilities management
  • Team leadership
  • Policy and procedure modification
  • Office & process management
  • Cost reduction strategies
  • Expense reports
  • Organizational skills
  • Customer service
  • Staff management
  • Events logistics planning & management
  • Vendor relations, forecasting & negotiation
  • Microsoft Office
  • Administrative, HR, Proposal
  • Invoicing
  • Audio, Team leadership, Reporting
  • Budgets, Leadership, Safety
  • Business plans, notes, scheduling
  • Coaching team members
  • Fluent in Spanish
  • Conferences, meetings, staff management
  • Vendor relations
  • Contract management, negotiation, cost reduction
  • Office Management
  • Customer service
  • Organizational skills
  • Data entry
  • Deliveries & processes
  • Event management
  • Hiring processes of staff
  • Property management relationships
  • Human resources
Drake Business School New York, NY Expected in Certificate, Office Management : - GPA :
Hunter College New York, NY Expected in Bachelor of Arts : - GPA :
Work History
Glenn Dale, MD, 08/2019 - Current
  • Manage 51k square feet of office space for the Corporate Headquarters at the World Trade Center
  • Maintain a constant working relationship with World Trade Center DURST Property Management to ensure safety, daily activities, tracking of unfinished construction work that was not finished since 2019.
  • Attend training for Fire Safety, be the Fire Warden and train employees for any emergency.
  • Attend training for security and using the business portals for on-going security entry & access.
  • Supervise staff of 3 direct reports in day-to-day activities.
  • Evaluate facility operations and personnel for safety and health regulations compliance.
  • Conduct daily inspections of DAZN office, external structure, systems, and equipment.
  • Track and document operational and financial records to perform quarterly analysis of performance and costs.
  • Oversee all aspects of equipment installation, maintenance, and repair for both internal and external equipment.
  • Lead facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Develop a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Manage itinerary and appointments and streamline scheduling procedures.
  • Track and record expenses and reconciled accounts to maintain accurate, current, and compliant financial records.
  • Establish efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
  • Enhance collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Arrange the office conferences for company employees and guests.
  • Manage & supervise the Charlotte corporate office.
  • Manage & continue to supervise the NYC office while furloughing 3 employees and handling their workload remotely.
  • Supervised, managed and overlooked internal move from 72nd floor to 71st at WTC including all network equipment, collateral, vendor services and employees personal desk items.
  • IT support specialist by providing technical assistance to IT team that is based out of London by preparing new computers and mobile devices according to internal policies.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Assist with a move-out and phased build-out during the COVID-19 pandemic remotely following all practices and government rules.
  • Assist the Director of Facilities by implementing business plans to reopen NYC office during COVID-19.
Intralinks - New York, Chicago & Boston - OPERATIONS & FACILITIES OFFICE MANAGER
City, STATE, 01/2010 - 07/2019
  • Manage the daily office operations of 93k square feet of office space of 250 employees+ with two direct reports Jessica Claire | Resume.
  • Set, enforced, and optimized internal office policies to maintain efficiency and responsiveness to demands for budgets, major company changes including system conversions and office moves.
  • Initiated and updated all offices seating plans to keep all hiring managers aware of what seating capacity was available.
  • Provided surveys and collect data for all offices to help executives and HR understand what was the opinion/needs for a event, meeting, office move etc..
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Ensure all employees and visitors received consistent and best in class experience with our workplace process and procedures.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Properly routed agreements, contracts, and invoices through the signature process through our workday system to all proper departments.
  • Designated as culture ambassador for the NYC Facilities team as the company rolled out new initiatives and plans for the company.
  • Managed all the security process and procedures for security analysis, activation, and termination, building access for all employees and visitors for the NYC, Boston and Chicago offices.
  • Main point of contact for building management to execute agreements, contracts, lease review with landlord, invoices through the signature/approval process, fire and safety training and building procedures.
  • Oversee all human resources, corporate & employee office events and ensure a smooth execution and successful turn-out.
  • Maintain a relationship with vendors by being the main contact manager, review, negotiate and reduce expenses by 25% and approve all contracts and signature to effectively operate and budget for events and social functions from $500k to $1 million dollars.
  • Manage, prepare and execute all events for all executive board meetings, seminar functions, including site selection for off-site or on-site events for employees, scheduling, reservations, materials, event management and follow-up, logistics and planning, Supervised caterers, audio-visual technicians, and facility management team.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Plan, budget, coordinate & execute a $1.5 million-dollar company headquarters build out & office move Jessica Claire | Resume.
  • Integrate with upper management, building management, general contractors, architects, furniture designer and all office vendors to ensure on time and on budget project success.
City, STATE, 12/2006 - 12/2010
  • Managed all project administration for the Bank of America account and coordination efforts providing primary support to Regional and project managers in New York and within the United States for new store banks and ATM programs.
  • Responsible for working with operations team members to off-load administration from the project management field teams.
  • Serve as liaison between client and all other project resources and assist with process development, implementation and analysis, construction program, proposal submitting and solicitation, contract management, vendor relations, invoicing, disbursements, tracking and assuring timely reporting tracking project milestones, close-outs, lien waivers, data entry, meeting management/minutes/ scheduling.
City, STATE, 12/1999 - 03/2006
  • Part of the Sofitel NY Hotel opening team and assist and support General Manager, Director of Sales & Operations team and Catering Director.
  • Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
Additional Information
  • High Impact & Recognition Awards - 2014-2019
  • Bravo Employee of the quarter April 2019 for the execution & successful delivery of the $2 million-dollar renovation and relocation move ISO 200017 Audit proficiency award,
  • 2016-2019 Security System (LENEL) & workday system proficient
  • Saved the company in office and pantry supplies $10k per quarter from 2016-2019 by aggressively negotiating with suppliers and making smart & efficient changes in the office

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Resume Overview

School Attended

  • Drake Business School
  • Hunter College

Job Titles Held:



  • Certificate, Office Management
  • Bachelor of Arts

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