Facilities Manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Results oriented project professional with 20+ years of experience and proven knowledge in the successful completions of capital, non-capital, infrastructure and maintenance projects. Proficient in computer-aided engineering and leading cross-functional teams. Proficient in work order software administration.

High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges.

I aim to leverage my skills to successfully integrate with your team and company.

  • Budgeting and forecasting
  • Quality assurance and control
  • Process improvement
  • Risk management
  • Vendor sourcing
  • Natural leader
  • Multi-unit operations management
  • Purchasing and procurement
  • Organized
  • Unsurpassed work ethic
  • Results-oriented
  • Cost reduction and containment
  • Project development and lifecycle
  • Planning and design
  • OSHA safety requirements
  • AutoCAD proficiency


Project Management:

  • Collaboration with cross-country teams to successfully complete Capital renovation/remediation projects at multiple locations.
  • Frequent collaboration with the General Contractor, Subs, Architects various disciplines (Drywall, Carpentry, MEP, ) coordinating budgets, project timelines also adhering to stringent Gaming related regulatory procedures and with minimal affect to internal and external Guests. Perform extremely well under the business operational needs of a 24-hour/365 day gaming related environment.
  • Successfully planned and executed the removal of the malfunctioning existing kitchen chiller and installed a new kitchen chiller with minimal affect to operations. Worked closely with infrastructure contractors and inspectors to insure project was complete on time and within budget.
  • Identified the deterioration of the existing light poles throughout the property. Successfully accomplished the removal and replacement of 48 (30ft) light poles throughout property all completed during normal operating hours/days without significant affect to property operations. This project significantly reduced the liability and risk to the company.
  • Served as key contributing member to Leadership team.
  • Served a key contributing member of the organization Safety Committee and subcommittee on Training.


  • Developed new Emergency Procedures manual for propane energized equipment. throughout the food venues. Provided bi-Annual training to Engineers on event of an emergency procedures involving propane fired equipment. Assessed organizational training needs.
  • Organized an E-library with historical documents ranging from land surveys to MEP and Food service and architectural Plans. Organized the FFE and researched existing flooring materials compiling a crucial catalog with identifiers and sourcing.
  • Process Improvement by developing project processes enabling the property to function at an optimum level.
  • Wrote and edited documents to keep team informed on policies and procedures. Updated all the department manuals with any incoming equipment with verification of emergency shut off procedures and re-light processes.
  • Greatly reduced the number of loss claims due to slips and falls in public places by implementing a slip treatment program throughout the public spaces.
  • Contributed to development of a leadership program which was presented to hourly team members with a focus on safety, customer service and basic leadership.
09/2020 to Current
Facilities Manager Lb&B Hudson, NH,
  • Managed building and system start-up to achieve project goals, specifications and contract requirements.
  • Led investigations into system issues and planned fixes to minimize downtime and control costs.
  • Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
  • Prepared monthly and yearly management reports to present key facility statistics.
  • Developed long-term improvement plans to boost energy efficiency.
  • Oversee budgets for projects worth $4 million during 2020-2021.
  • Managed spending to ensure adherence with budget.
08/2019 to 05/2020
Project Manager Northwell Health Deer Park, NY,
  • Inspired team members by fostering positive environment and boosting employee confidence.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Established key issues in need of resolution and project performance metrics to set planning objectives.
  • Provided updates and managed inquiries for delivery of quality products and services.
  • Met project benchmarks while reducing costs through introduction of enhanced implementation strategies.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Leveraged trends in customer industries to shape solutions and approaches.
  • Automated office operations by managing client correspondence, records, contracts and data communications.
  • Spearheaded project meetings with team members to discuss ongoing, planned and recently completed projects.
  • Updated and distributed weekly schedules.
  • Identified issues and implemented appropriate solutions to ensure quick and effective remediation.
  • Mitigated regulatory risks by effectively updating existing site plans and submission of documentation for certification of compliance through County regulatory agencies.
  • Mastered the administration of a complex work order system, insuring accounting received accurate accounts payables. Via audits insured that external vendors were in compliance with corporate requirements. Mentored internal and external guests with the successful interaction with the work order system.
08/2018 to 08/2019
Project Manager PM, LEED Green Associate Fairmont Grand Del Mar City, STATE,
  • Oversaw $5 million budget for Capital Projects, tracking expenses and timeline's and communicating with key stakeholders on milestones.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Directed project teams on-task with proactive control of budgets, schedules and scopes.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams and multiple projects.
  • Prepared weekly status reports to update Department Colleagues and senior management on current progress and constraints.
  • Trained and coached key team members on leadership techniques to establish expectations and ensure compliance with company guidelines.
  • Utilized project schematics, drawings and specifications to complete detailed and highly accurate take-offs.
  • Consolidated submittal comments and coordinated with engineering for timely review to prevent project delay.
  • Implemented Sustainable practices in order to more closely align with to greener operational practices.
01/2007 to 08/2018
Project Manager PMP Valley View Casino & Hotel City, STATE,
  • Provide support in the planning, management direction, project completion and financial outcome of assigned construction and capital improvement projects. Collaborated with cross-functional teams to draft project schedules and plans. Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Served as project manager for assigned projects from conception through implementation; developed request for bids, qualifications and proposals; solicits bids; prepares budgets; prepares designs and specifications; reviews the work of consultants and contractors; ensured compliance with plans, specifications, and Federal and regional standards; recommended modifications as necessary.
  • Planed and coordinated the execution of pre-construction activities associated with the demolition and construction of new buildings and modernization projects, including pre-construction conference(s) with contractors and all stakeholders.
  • Prepared and maintained a project schedule identifying the critical path for the highest quality and most expeditious project completion.
  • Quickly and efficiently resolved complex planning, design and construction project-related issues, disputes and disagreements.
  • Develops, assigns and monitors performance of architects, contractors and design professionals relative to assigned projects.
  • Coordinates construction and inspection activities with staff from other departments, outside agencies and organizations.
  • Conducts field investigations to evaluate site conditions and identify traffic improvement needs or operational problems; makes recommendations to management.
  • Provides on-site construction management oversight, site preparation, construction and commissioning.
  • Keeps accurate records of inspections and project progress.
  • Reports on project budget, schedule and issues; provides information and analysis of project issues to staff; provides staff assistance to senior management. Managed a healthy yearly budget focused on property maintenance and upkeep. Executed proof of concept implementations to validate product feasibility.
  • Reviews status and overall planning, design and construction project progress relative to submittal schedules; reviews project through all development phases, and assesses status, progress and potential. •Responds to questions and inquiries from the general public, developers, contractors, engineering professionals, and City staff regarding assigned construction/capital improvement projects.
  • Delivered status reports to stakeholders for budgeting and planning purposes. Updated and Managed Valley View Casino & Hotel project databases. Served as the single point of contact for project scheduling and changes. Monitored team progress and enforced deadlines. Monitored costs, timetables and resources used to achieve successful completion of projects within strict regulatory guidelines and budgetary constraints.

Partnered with the Valley View Casino & Hotel Safety committee and Safety Sub-committee on training to provide our Team Members annual training on ERP-Emergency response procedures, Bloodbourne pathogens and GHS-Globally Harmonized System of Classification and labeling of chemicals in use throughout the property. Performed Quarterly safety inspections throughout various areas on property and submitted work orders and recommendation on areas found to be deficient.

Provided Supervision and Management support to EVS and Facilities department.

04/1984 to 03/2005
Medical Office Manager/LVN Children's Medical Group City, STATE,
  • Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, accounting and compliance.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
  • Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Mitigated regulatory risks by ensuring program requirements adhered to OSHA, HIPAA, CLIA's compliance standards.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Translated management directives into actionable mandates for front-line staff.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Trained 50+ employees on best practices and protocol while managing teams to ensure optimal productivity.
Expected in 09/2010
PMP, Project Management Professional: Project Management
Project Management Institute - ,

PMP Credential. Managerial Statistics and Management Communication coursework, Operations Management seminar Coursework in Business, Management and Communications Earned PMP (Project Management Professional) credential. Member in good standing with PMI (Project Management Institute) and PMI San Diego Chapter. Maintain yearly PDUs to meet and exceed requirements for maintaining PMP credential.

Expected in 05/1984
LVN: Nursing
National University - Vista CA,
Expected in 1983
Associate of Arts: General Education
Palomar College - San Marcos, CA

Completed coursework in Adult and Family Health Minor in General Education


PMP, Project Management Professional, Certification in good standing since 2008

LEED Green Associate, June 2018

GPRO (Green Pro) Certificate Holder with an emphasis in Operations and Maintenance Essentials, Urban Green Building Council 4/9/19

Autodesk certified AutoCAD I, II, Revit

Proficient in Microsoft Office

Proficient in Smartsheet

Proficient in Google Office

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Resume Overview

School Attended

  • Project Management Institute
  • National University
  • Palomar College

Job Titles Held:

  • Facilities Manager
  • Project Manager
  • Project Manager PM, LEED Green Associate
  • Project Manager PMP
  • Medical Office Manager/LVN


  • PMP, Project Management Professional
  • LVN
  • Associate of Arts

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