Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Mechanically Inclined
  • Outgoing, extremely personable
  • Calm, and level headed during conflict or issues
  • Issue and conflict resolution
  • Training
  • Time management
  • Project management
  • Customer service
  • Boat safety maintenance
  • Staff leadership
  • Written and oral communications
  • Vessel Operations
  • Emergency situations management
Facilities Manager, 08/2011 - Current
Nbc Universal Naples, FL,
  • Class A Underground Storage Tank Operator
  • Facilitated, and operated movements of vessels up to 80' in length in close quarters.
  • Proficient in multiple vessel operations, including single screw, twin and outboard boats.
  • Ran vessels privately for various marina tenants/clients.
  • Managed and maintained various marina related facilities, including but not limited to whaler board dock systems, fresh water system, electrical system, fuel pumps, ramps and gangways.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Established and enforced clear safety policies to protect workers from injury.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Performed weekly maintenance assessments.
  • Responsible for promoting safe and clean working environment.
  • Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
  • Took care of facility equipment, and grounds.
  • Planned work and determined appropriate tools and equipment.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Maintained cleanliness, neatness and organization of all areas.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Responded to questions about local area and company services.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Cross-trained in every store role to maximize operational knowledge.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Lead Banquet Cook, 02/2017 - 02/2019
Bonita Bay Club Naples, FL,
  • Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Reviewed recipes to determine exact measurements and ingredients to create dishes.
  • Created exceptional menu items executed with precision to regularly garner diner praise.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
  • Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
  • Trained new team members on proper meat and vegetable preparation techniques.
Kitchen Manager, 09/2014 - 02/2017
Tkc Holdings Florence, AZ,
  • ServSafe Cerified
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Supervised staff preparing and serving 400 meals per day.
  • Received, organized and rotated paper goods and food ingredients.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Completed regular line checks to maximize quality assurance.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Hired qualified staff to fill Assistant Management and Line positions.
Education and Training
High School Diploma: , Expected in 05/2014
Portland High School - Portland, ME

Class A, C Certified UST Operator

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  • Portland High School

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  • Lead Banquet Cook
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  • High School Diploma

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