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Professional, results-orientated Account/Project Manager with a strong background in data analytics and performance improvement using cutting edge technologies. Exposure to marketing, business development, strategic planning, client relationship management and customer service in varying industries including property management, real estate, and corporate businesses. Account and Project Management Training and incentive program development Real Estate / Relocation experience Office Management and Employee Relations Excellent written and verbal communication skills Cultivate enduring relationships with customers Skilled in improving customer retention levels within highly competitive markets. Proven success at expanding customer base and increasing revenue potential.
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- Supervisor of the Facilities Response Center, overseeing complete function of the department.
- Facilitate and organize weekly WebEx Facility Manager meetings, creating weekly/monthly reports using Service Insight Exporter and Excel to ensure on time completion of work orders.
- Nominated multiple times for FRED customer services awards for exceeding expectations.
- Successfully train Facility and Project Managers on functions of Service Insight and how to use various reports to manage a high caseload of work orders.
- System Administrator of Citrix Service Insight / Main Client, VAWS and TAWS.
- Manage the work order process by generating and dispatching service request work orders to multiple subcontractors and vendors, communicating work orders to Facility Managers on priority orders, and assist management in resolving problems.
- Ensure UPS emergencies (high temperature thresholds and loss of power/battery back-up) are handled in an urgent matter.
- Respond to client inquires and complaints to develop and maintain positive relationships.
- Acquired and managed key accounts by selling destination home-finding services and marketing assistance for relocating Microsoft, Nordstrom and Honda employees.
- Assisted the Microsoft recruiting team with its high level candidates/employees, by coordinating relocation benefits, while establishing and ensuring company loyalty.
- Exceeded in the collection of broker referral fee quota, while consistently earning top block customer services awards, contributing to overall company profitability.
- Main point of contact for transferring Microsoft employees, navigating a high caseload of customers through the entire relocation process.
- Successfully coordinated the shipment of household goods, destination services and expense management for VIP accounts, and created monthly reports using Excel.
- Reviewed Broker Market Analysis and marketing updates, to provide transferees with marketing strategies to obtain home sale goals.
- Worked with Escrow Offices to obtain, review and approve HUD-1 Settlement Statements for the sale of Cartus owned properties.
- Resolved title related issues, including unreleased mortgages, judgments, tax liens, and other encumbrances.
- Processed urgent equity requests, utilizing title reports, pay off statements, and tax certificates.
- Trained new and existing employees on equity process, increasing productivity and contributing to overall company profitability.
- Generated $2 million in new business sales through cold calling and b2b vendor acquisition efforts.
- Successfully managed relationships with outside vendors.
- Responsible for full cycle of all purchase orders.
- Estimated project costs, performed take-offs, and developed project proposals.
- Recruited new college graduates through Trade placement career fairs.
- Sourced via construction career websites and hired construction teams.
- Assisted in the management of multiple residential construction projects including follow up with customers to ensure service excellence, and created monthly reports using Excel.
San Diego State University - San Diego, CA
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Resume Overview
School Attended
- San Diego State University
Job Titles Held:
- Facilities Lead - CBRE onsite
- Services Consultant
- Operations Lead / Office Manager
Degrees
- Bachelor of Arts Degree
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