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Facilities Coordinator/Public Relations Specialist Resume Example

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FACILITIES COORDINATOR/PUBLIC RELATIONS SPECIALIST
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience include office management, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary public speaking and team collaboration. Able to readily adapt to change and exceed quality expectations.

Skills
  • Microsoft Office expertise
  • Articulate and well-spoken
  • Project management abilities
  • Quality control
  • Organizational strengths
  • Administrative work
  • Inventory control
  • Event coordination
  • Team building and leadership
  • Self-starter
  • Public relations
  • Project organization
  • Presentations and public speaking
Education and Training
Santa Monica College | Santa Monica, CABBA in Digital Communications And Multimedia
California State University - Long Beach | Long Beach, CABBA in Communications
John C Fremont High School | Los Angeles, CAHigh School Diploma2008
Experience
Wolters Kluwer Financial Services Inc. | Glendale, CAFulfillment Specialist12/2019 - Current
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Accepted, processed and filled orders quickly and accurately.
  • Maintained working order of facility equipment by coordinating repairs, ordering new equipment and retiring outdated equipment.
  • Communicated with customers to discuss packing needs and any special items or circumstances.
His And Her Hair Goods Co. | Los Angeles, CAFacilities Coordinator/Public Relations Specialist06/2014 - 11/2020
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Scheduled maintenance for office equipment to keep machines operating efficiently.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Trained numerous employees on best practices and protocol while managing teams to ensure optimal productivity.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Managed daily operations within the office by supporting continuous delivery of excellent services and care.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to 10.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Called in equipment repair services and maintained office supplies by ordering new inventory.
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Trained new employees on company customer service policies and service level standards.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
Barbizon Of Hollywood | Los Angeles, CAExecutive Assistant04/2013 - 06/2014
  • Assisted in all aspects of operations for the organization, providing direct support to employees and customers.
  • Actively participated in team collaboration initiatives to plan for the company's future growth.
  • Managed phone calls from clients and provided informative answers to questions.
  • Contacted prospective clients per week to foster new business.
  • Greeted all guests with a positive demeanor and asked open-ended questions to determine what he or she needed.
  • Ensured that all paperwork was accurately and properly completed while overseeing a heavy load of office administration tasks.
  • Answered client questions and addressed problems and complaints in person and via phone.
  • Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
Pinkberry | Century City, CATeam Member/Cashier04/2011 - 06/2013
  • Looked for ways to go above and beyond job requirements.
  • Built and maintained effective relationships with peers and upper management.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Corrected issues in timely manner to maintain productivity goals.
  • Picked up and moved boxes weighing numerous pounds.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Drove  team success by completing jobs quickly and accurately.
  • Processed an average of number transactions each day in a timely manner.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Assisted customers with store and product complaints.
Gamestop | Inglewood, CASales Associate11/2010 - 03/2011
  • Kept system inventory tracking accurate and updated for optimal usage.
  • Provided expert product and service information.
  • Maintained necessary inventory levels and facilitated ordering of products from suppliers.


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Resume Overview

Companies Worked For:

  • Wolters Kluwer Financial Services Inc.
  • His And Her Hair Goods Co.
  • Barbizon Of Hollywood
  • Pinkberry
  • Gamestop

School Attended

  • Santa Monica College
  • California State University - Long Beach
  • John C Fremont High School

Job Titles Held:

  • Fulfillment Specialist
  • Facilities Coordinator/Public Relations Specialist
  • Executive Assistant
  • Team Member/Cashier
  • Sales Associate

Degrees

  • BBA in Digital Communications And Multimedia
    BBA in Communications
    High School Diploma

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