Multitasking Facilities Coordinator with background as Executive Receptionist and Hospitality looking to join a growing entrepreneurial organization as part of the Executive team.
Skills
Event coordination
Negotiation
Ability to prioritize
Team building and leadership
Vendor relationships
Scheduling and calendar management
Data entry
Public relations
Inventory and supply oversight
Administrative management
Customer service excellence
Customer engagement and support
Staff leadership and direction
Organization and efficiency
PC proficient
Multitasking and prioritization
Multi-line telephone skills
45 WPM typing speed
Guest service
Food and beverage preparation
Restroom detailing
Scheduling
Special event coordination
Email communications
Office administration abilities
Proficiency in MS Office
Microsoft Office
Office leadership
Advanced MS Office Suite knowledge
Human resources best practices
Education and Training
CertificatensonPlaza Business InstituteQueens, NY, Expected in 2004 ā āCeritficate :Office Technology - GPA:
Caliber Training InstituteNew York, NYExpected in 01/1998 ā āCertificate :Child Care Management - GPA:
Experience
Aronson Mayefsky & Sloan LLP - Facilities Coordinator/Executive Receptionist/HR Assistant City, STATE, 07/2017 - Current
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Scheduled maintenance for office equipment to keep machines operating efficiently.
Planned and executed successful corporate meetings, lunches and special events for groups of up to 50 guest.
Monitored supply purchases and inventory management for office operations.
Kept reception area clean and organized to offer positive first impression to every visitor.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Responded to telephone inquiries from clients and delivered information to inform and educate callers.
Generated shipment, prepared packages and set up courier deliveries for customers.
Monitored daily and weekly schedules and monthly calendar obligations for 5 conference rooms and 20 Attorneys.
Managed 40-line system
Took accurate messages for staff and management to facilitate open and speedy communication.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Prepared and managed packages for fed ex, ups and by hand deliveries and coordinated timely shipments.
Greeted customers, answered general questions and directed to appropriate locations.
Monitored office inventory to maintain adequate supply levels and order products.
WorkflowOutten & Golden LLP - Executive Receptionist/Hospitality Coordinator/HR Assistant City, STATE, 08/2010 - 07/2017
Received incoming packages logged into book and delivered to approptiate party.
Monitored and booked meetings for 50 Attonreys and 9 Conference rooms.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Kept reception, conference room areas clean and organized to offer positive first impression to every visitor.
Took accurate messages for staff and management to facilitate open and speedy communication.
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
Managed 60-line system to handle more than 500 incoming calls per day.
Administered yearly budget to handle all hospitality needs.
Worked with Catering services to produce high quality and low cost.
Executed HR department clerical duties such as filing, sorting and delivering mail and bookkeeping.
Developed and maintained documentation for new hires, training materials and benefits.
Prepared new employee files and new hire binders for new and current employee files.
Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
Processed direct deposit and identification cards and bank accounts.
Brasserie/Cucina & Company - Head Cashier Manager/Reservationist/Hostess Manager City, STATE, 05/2001 - 08/2010
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Helped customers find specific products, answering questions and offering advice.
Worked closely with front-end staff to assist customers.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Managed cashier shifts and breaks.
Maintained work area in clean and neat manner.
Greeted customers promptly and responded to questions.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Counted and balanced cashier drawers.
Accepted merchandise returns.
Boosted bookings by [Number]% using detailed knowledge of facility, services and offerings when closing reservations for customers.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Calculated charges, issued table checks and collected payments from customers.
Answered telephone to provide establishment information and take party reservations.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Placed reservations through phone and email into Open table.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
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