Personable and meticulous leadership professional with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project and Business goals. Customer-oriented and energetic team player with expertise in customer relationship management, conflict resolution, safety protocol, software integration and time management. A dependable and courteous self-starter seeking to continue using my skills and experience to grow as a professional within a progressive organization.
Skills
Results-oriented
Quick learner
Time management skills
File/records maintenance
Client-focused
Training and development
Computer proficient
Leadership
Excellent communication
Work History
07/2019 to Current
Facilities CoordinatorCompass Group Usa Inc – Bowling Green, OH,
Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
Assisted Facilities Manager in all aspects of project implementation, including materials procurement, contract preparation and scheduling.
Served as point of contact for internal and external customers seeking support and information.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
09/2017 to 04/2018
Service Operations ManagerAvnet, Inc. – Oslo, MN,
Managed software interfaces using Home Advisory and Excel Workbooks that proved user-friendly and simplified overall management.
Identified new resources within community and met with Business Owner to discuss ways to blend such capabilities with current programs.
Used various techniques, including cold calling, prospecting and networking to land new customers and penetrate new markets.
Managed and dispatched a team of service technicians and their daily job site schedule.
Managed the efficiency and completion or Energy Projects.
Managed the efficiency and completion of Planned Maintenance Agreements monthly visits.
Northeast Region Sales CoordinatorJohnson Controls Inc – City, STATE,
Established working relationships with sales reps and clients across the region by organizing various events.
Produced contracts, financial reports, letters, and proposals for sales reps and clients.
Compiled client profiles and entered information into the data software.
Ensured meetings and all related functions exceeded the sales rep and client expectation.
Developed, assigned and managed monthly sales quotas to regional sales managers in the Northeast.
Organized company files and creating a support system to decrease workload and increase productivity of account managers.
Maintained an extension knowledge on all current updates on the data base used by the sales reps to properly administer weekly trainings.
Communicated regularly with territory, regional and strategic managers for daily support and organized planning for accounts.
Analyzed processes previously used to send customer proposals and uncovered a more efficient method that was positively received by all involved parties.
Asked appropriate open-ended questions to discover prospects', needs and requirements.
Planned and led training sessions to promote sales team professional development and sales goal reinforcement.
Maintained and organized a large customer database.
Researched, customized and developed service proposals for clients and staff as needed.
12/2006 to 07/2012
Service Operations AgentJohnson Controls Inc – City, STATE,
Managed and coordinated daily schedule and dispatching for all service technicians.
Supported safety and quality control at daily job sites.
Compiled annual recommendations for end of fiscal year budgets.
Answered and managed incoming and outgoing customer calls.
Processed Accounts receivable and accounts Payable daily.
Reduced overhead by taking on more responsibility with creative and administrative projects.
obtained signatures for financial documents and internal/external invoices.
Prepared subcontractor proposals, project punch lists, Bid transmittals and memorandums.
Processed client rebate reconciliations, reporting and check requests.
Processed and managed internal and external Purchase orders with material.
Oversaw daily office operations of 13 employees.
Education
Expected in 2006 to to
Bachelor of Science: Business Management Southern Connecticut State University - New Haven, CT GPA:
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