Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Knowledgeable and experienced Facilities Coordinator familiar with different building systems and overall operations. Skilled in coordinating internal teams and resources as well as outside vendor support for complex services and repairs. Dedicated to keeping operations seamless for staff and visitors.

  • Vendor relationships
  • File and data retrieval systems
  • Event coordination
  • Inventory and supply oversight
  • Data entry
  • Security systems
  • Project organization
09/2006 to 06/2020 Facilities Coordinator First Republic | Walnut Creek, CA,
  • Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
  • Called in equipment repair services and maintained office supplies by ordering new inventory.
  • Oversaw vendor-provided building services, including janitorial, pest control and landscaping.
  • Checked common areas and conference rooms regularly to verify cleanliness and order.
  • Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Scheduled maintenance for office equipment to keep machines operating efficiently.
  • Organized and maintained documents, files and records.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Ordered office equipment and supplies after researching vendors and obtaining quotes.
  • Planned and executed successful corporate meetings, lunches and special events.
  • Pitched in to help with office tasks, including reception,hospitality and paralegal duties during busy periods and staff absences.
  • Managed daily operations within Law office by supporting continuous delivery of excellent services and care.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
08/1990 to 11/2015 Central Attendant Operator-Call Center Pgim Global Short Duration High Yield Fund, Inc. | Charlotte, NC,
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Utilized paging technology within the organization to get in touch with key people.
  • Assisted staff with clerical duties, including sorting mail and distribution of daily hospital schedules
  • Documented messages left by callers and delivered vital information to intended employees.
  • Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
  • Conducted troubleshooting for simple technical issues and entered helpdesk tickets with IT department for complex problems.
  • Paged employees over the PA system to ensure prompt connection with callers.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses and hospital and clinic information.

09/2002 to 09/2006 Customer Service Representative Grifols Inc. | Las Cruces, NM,
  • Assessed customer needs and upsold products and services to maximize Production sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Upheld privacy and security requirements established by Legal regulatory agencies.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Educated customers on special pricing opportunities and company offerings.
  • Interviewed customers regarding copy/scan imagingissues and reported feedback to management team.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
03/1998 to 09/2002 Office Services Supervisor Rider Bennett Egan & Arundel | City, STATE,
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Managed daily operations within Law office by supporting continuous delivery of excellent services and care.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
Education and Training
Expected in 06/1990 Associate of Science | Legal Assistant Inver Hills Community College, Inver Grove Heights, MN GPA:

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Resume Overview

School Attended

  • Inver Hills Community College

Job Titles Held:

  • Facilities Coordinator
  • Central Attendant Operator-Call Center
  • Customer Service Representative
  • Office Services Supervisor


  • Associate of Science

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