facilities coordinator resume example with 7+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced Administrative Professional with 5+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Project management experience
  • Event Planning
  • Strategic Planning
  • Data management
  • Time management
  • Project planning
  • Appointment Scheduling
  • Data Collection
  • Tech-savvy
  • Staff Management
  • Customer Service
Queens College of The City University of New York Flushing, NY Expected in 05/2016 Bachelor of Arts : Mass Communications - GPA :
  • First Aid/CPR Certified
  • 2020 Security and Privacy Awareness Training
  • GSA Insider Threat Awareness & Reporting
Work History
Circles - Facilities Coordinator
Waltham, MA, 10/2016 - Current
  • Serves as main point of contact for internal and external customer agencies (U.S. Court of Appeals, U.S. District Court, Environmental Protection Agency, the Internal Revenue Service, Federal Bureau of Investigation, the United Nations as well as private companies) seeking support and information regarding events, office space or building projects.
  • Maintains physical condition of facilities, applying available resources and personnel to achieve a safe, clean and functional environment.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning the building.
  • Conducts walkthroughs for agency move ins to determine what work is needs to competed before the tenant occupies the space as well as a series of final walkthroughs when an agency is departing to ensure no damages have occurred, no confidential files or office materials are left behind .
  • Creates email blasts for the building informing our customer agencies of any construction, demonstrations led by protestors or any event that may impact their daily work routine.
  • Manages 30th floor conference center where events are scheduled
  • Creates events from in-house workshops, health fairs, conference meetings for tenant agencies, and holiday parties for agencies within the Ted Weiss Federal Building.
  • Creates event materials such as flyers, email blast, pamphlets etc.
  • Schedules and facilitates building tours for customer agencies looking for office space as well as external entities looking for event space.
  • Created and implemented new reservation form used when requesting event space. Along with creating data trackers that gives visual analysis that keeps track of the requester and specifications for their event such as HVAC, music or catering
  • In charge of obtaining COI's and contracts for vendors
  • Manages spread sheets for budgets as well as schedules for events
  • Schedules all employees and outside entities for events, including
    event staff (catering) , security, parking, custodial, and medical teams when necessary
  • Remains onsite for post-event evaluation to make sure all equipment is removed etc. and so I can create my report that is to
    be handed to the department head
  • Coordinates projects such as space allocation, procurement, data
    planning, scheduling and budget tracking.
  • Meets with different agency heads on monthly basis and assisted agencies with small projects within their locations
  • Participates in walk throughs to ensure all commitments are met in accordance to goals and objectives of project as well as the regulations of the building
  • Maintains utmost discretion when dealing with sensitive and or
    confidential information
  • Process all building access memorandums for customer agencies as well as contractors who are competing work with in the building.
  • Records incident reports with detailed accounts of occurrences.
  • Issues credentialing materials for new hires.
  • Maintains and updates division manuals, as necessary.
  • Oversees review of inventory items, supplies and submit orders to
    replenish supplies from various vendors.
  • Coordinates annual fire drill for the building in conjunction with FPS.
City, STATE, 06/2016 - 10/2016
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Dealt with customer complaints directly
  • Reconciled discrepancies within accounts receivable-Posted receipts to
    appropriate general ledger accounts
  • Arranged flights for upper management in addition hotels and meeting
    spaces for international or domestic business trips
  • Partnered with local community service organizations to promote
    different fundraising activities.
  • Accepted, processed, and initiated all maintenance requests and oversaw that work orders were completed in a timely manner
  • Escalated any major issues to property manager for immediate remediation.
  • Created and maintained tenant files, correspondence, project binders
    and other records
  • Reviewed tenant files for lease compliance
  • Assisted tenants with completing lease forms and explained lease
  • Answered multi-line phone systems and directed calls to appropriate departments.
  • Attended staff meetings and took meeting minutes to share with property manager.
  • Assisted in the execution of renovation projects totaling more than $300,000 on the administrative side of the project.
City, STATE, 01/2014 - 06/2016
  • Documented all customer inquiries and comments thoroughly and quickly
  • Coordinated between billing department and customers to resolve problems
  • Processed cash and credit payments rapidly and accurately
  • Placed special merchandise orders for customers
  • Mediated between sales team and management to address complaints and dissatisfaction from both parties
  • Supervised 5-10 sales associates and handled change requests by customers, as well as check that goods are in good Condition
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise each sale hour, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales.
  • Kept entire store and stock room areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

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Resume Overview

School Attended

  • Queens College of The City University of New York

Job Titles Held:

  • Facilities Coordinator


  • Bachelor of Arts

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