Dedicated Facilities Coordinator offering 6 years of successful team management in maintenance-driven roles. Adept at scheduling facilities maintenance to minimizing downtime and safety hazards. Well-versed in equipment troubleshooting and repair with focus on quality and efficiency.
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Facilities Management
Manage over 80 and growing dealerships in the Western Region as well as Central and Eastern Region.
* Coordinate 5 Facilities maintenance technicians throughout the Region alongside the Facilities field supervisor to oversee the properties to ensure the appearance and safety of each dealership.
* Manage hundreds of projects from start to finish within my area Region for any time frame from one day to several months until completion ranging from $100 dollars to over $100k plus.
* Communicate with Directors, Region and Market Presidents, building relationships and open lines of communication with the General Managers, Service and dealerships employees.
* Update reports daily of over 50 plus in progress and emergencies projects with current status until completion, reports are due daily.
* Monitor facilities inbox, personal work emails and voicemail as well as take incoming calls to enter service requests and dispatch contractors and/or technicians to address concerns with urgency.
* Create Regional Capitol Expense (CER) and Subcontractor Contracts for projects over 50k.
* Review electronic proposals and either approve, reject or reassign to the appropriate approving parties if over my approval limit.
* Negotiate pricing with contractors and request multiple proposals from several contractors as needed to ensure best possible pricing and resolution.
* Manage and update the Service Chanel database, adding and removing contractors to the locations in Service channel as needed on projects as needed.
* All data base runs through Service Channel Program (Dispatching, proposals, invoices and IVR as well as reports)
* Train contractors how to create proposals, invoices and how to use the IVR tracking system as well as how to add notes and update their work orders on Service channel.
* General office duties such as scanning, copying, FedEx and receiving mail
- Served as point of contact for internal and external customers seeking support and information.
- Assisted Facilities Manager in all aspects of project implementation, including materials procurement, contract preparation and scheduling.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Managed minor appliance issues and scheduled repairs as needed.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Applied Client expectations to the accurate "grading" of monitored agent calls. Provide effective feedback regarding agent performance on monitored calls, identifying both areas of good performance and opportunities for improvement. Accurately input the results (score) of all calls monitored into the appropriate database. Follow all guidelines regarding communicating quality performance to the appropriate individuals, including Quality Department Management, Supervisors, Operations Management and Client Services Identify performance trends and provide recommendations for Quality improvement to Quality Department Management Participate in internal QA and Operation calibrations and focus groups Phone time based on Corporate QA schedule complete end-of-shift reporting as directed by Corporate QA Customer Service Representative. I was a phone agent for Wellcare which is a health insurance with Medicaid, I helped members find doctors in their area, made appointments, balance billing as well as assisting them to find transportation for their appointments, finding specialist in their area. I did very well on my call timing and quality assurance.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Debugged code and located root causes of problems by reviewing configuration files and logs.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Increased sales by offering advice on purchases and promoting additional products.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Reviewed weekly sales circulars and monitored price changes.
Bilingual Spanish speaking
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School Attended
- American Institute Of Beauty And Wellness
- Coral Springs Charter
Job Titles Held:
- Facilities Coordinator
- Quality Assurance Analyst/ Administrative Staff
- Cashier
Degrees
- Cosmetology Liscense
- High School Diploma
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