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Facilities and Guest Service Director Resume Example

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FACILITIES AND GUEST SERVICE DIRECTOR
Summary

Through my life integrity has proven to be the key to many desired traits that customer, employee and employer seek in each other. Hard working, diligent, motivated, moldable, trustworthy, and team oriented are just a few traits I believe that revolve around integrity. Something I will always be seeking is to be an integral part of a team in any area of work, with this goal I hope to meet and exceed many expectations. I want to continue raising my own expectations and striving to reach them. My most recent accomplishment was at Quaker Ridge Conference Center. Once I worked on getting the facility maintained properly where guests would notice the special care that went into each detail, I was tasked with raising our revenue while lowering the budget. My efforts were blessed and our normal revenue of $620,000 raised to $852,000 in only 9 months. There were two factors in this huge increase: creating a quality facility and creating personal relationships with guests as they enjoyed their time at the conference center. I will work hard each day for God, my Family and my Employer.

Skills
  • Patient service and assistance
  • Personable to others while assisting them
  • Product and service troubleshooting
  • Service planning and scheduling
  • Maintenance service understanding
  • Irrigation Maintaining and Repairing
  • Plumbing and Electrical
  • Landscape and Snow removal
  • Interior and Exterior building repairs in Hospitals
  • Team oriented and goal driven
  • Flooring, drywall, and painting.
  • Managing and supervising staff and projects
  • Working within a budget
Experience
Facilities and Guest Service Director, Quaker Ridge Conference Center, May 2017-CurrentWoodland Park, CO
  • Removed snow from ground during winter months to maintain clear and safe walkways and streets.
  • Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems.
  • Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
  • Responds to emergency cleaning requests hourly.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Provided input to the selection of qualified contractors, scheduled all work and oversaw daily activities.
  • Adhered to budget to complete regular repairs and maintenance work, as well as handle special facility needs.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Established and enforced clear safety policies to protect workers from injury.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Tested drinking water quality monthly and filed paperwork with results in B.O.D., bacteriological, and nitrate testing.
  • Work on plumbing, electrical, and commercial property needs.
Maintenance Technician, UCHealth Memorial Hospital, December 2016-May 2017Colorado Springs, CO
  • Removed snow from ground during winter months to maintain clear and safe walkways and streets.
  • Inspected components of industrial equipment for accurate assembly and oversaw installations to prohibit defects, such as loose connections and frayed wires.
  • Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
  • Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems.
  • Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
  • Performed simple carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs.
  • Operated hand and power tools to complete repairs.
  • Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
  • Diagnosed and repaired mechanical machinery issues.
  • Contacted vendors to ascertain and procure necessary equipment and tools needed to successfully complete jobs.
  • Performed routine inspection and maintenance of equipment.
  • Filled out logs of daily actions using computer tracking systems for completed work orders which were submitted by medical staff.
  • Inspected alarm systems and zone monitors on a weekly basis to comply with carbon monoxide and fire standards.
  • Used brushes, rollers, spray equipment and paint to paint variety of interior and exterior surfaces.
  • Worked with small electronics, repairing pillow speaks, nursing station call lights, and bed alarms.
  • Worked with Irrigation Timer Maintenance and Diagnostics.
  • Worked around patients often in hospital rooms. Maintaining a clean work space was imperative as well as remaining quiet with tools while completing tasks.
  • Worked with a team of technicians and outside vendors to complete larger projects.
  • Made the patients feel at home, being personable and professional.
  • Grounds repair and landscape designs.
Owner/Operator, N+K Property Serv, May 2009-November 2016Hanover, NM
  • Generated high-quality leads by building strong professional network and strong client relationships
  • Provided maintenance on residential and commercial properties from exterior landscaping to interior plumbing.
  • Worked with outdoor plumbing such as irrigation failures and repairs.
  • Installed new irrigation sprinklers and timers.
  • Monitored water zones strictly, maintaining the correct percentage per unit.
  • Troubleshooting Irrigation issues, from underground pipes, valves, and wiring.
  • Worked with other companies to help complete projects.
  • Negotiated estimates/quotes and provided detailed project details.
  • Maintained a safe work environment through actively training employees.
  • Balanced a large work load and maintained timely services with quality solutions.
  • Set high standards for the industry and N+K remains in business today with those same standards to help continue in success.
  • The customer was more than an address, they were part of the family at N+K Property Services.
Education and Training
High School DiplomaCarroll Christian Schools, , Westminster, MDMay 2009
Some College (No Degree)Apprenticeship Electrical And Plumbing, UCHeealth CO
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Resume Overview

Companies Worked For:

  • Quaker Ridge Conference Center
  • UCHealth Memorial Hospital
  • N+K Property Serv

School Attended

  • Carroll Christian Schools
  • Apprenticeship Electrical And Plumbing

Job Titles Held:

  • Facilities and Guest Service Director
  • Maintenance Technician
  • Owner/Operator

Degrees

  • High School Diploma
    Some College (No Degree)

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