Experienced and detail-oriented professional withexperience coordinating, planning, and supporting daily
operational and administrative functions. Proven track record of accurately maintaining detailed records, generating
reports, coordinating meetings, and multitasking within fast-paced environments. Adept at managing and
streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational
Outstanding interpersonal, customer service
Excellent communications skills
Strong leadership and organizational skills
Meticulous attention to detail
Dependable and reliable
Proficient in Office 365 - Outlook, Excel, PowerPoint, SharePoint, OneNote
Proficient with telephone switchboards
Dedicated team player
Facilities/Administrative Assistant, 06/2012 to Current World Resources Institute – Washington, DC
Provide all-inclusive support for 300+ managers and office personnel,
including managing and coordinating numerous projects and processes in support of effective business
operations, including, but not limited to:
Facilities/Administrative responsibilities -.
Greet visitors and clients and announce and log all guests.
Organize new hire, security and temporary paperwork.
Operate telephone switchboard to answer, screen, forward or record accurate messages.
Process all incoming mail, deliveries and shipping request and distribute as appropriate.
Perform administrative support tasks; proofreading, typing, data entry, facsimile machine and computers.
Coordinate setup and breakdown of office stations, and program Datawatch cards for new employees.
Process all facility requests through APA engine portal.
Order and distribute office supplies while adhering to a fixed office budget.
Maintain all office equipment, i.e., copiers, printers, fax and postage meter machines.
Maintain vendor relationships, and process vendor payments
Housekeeping responsibilities -.
Prepare conference rooms for meetings, trainings, and parties, including connecting audiovisual equipment.
Manage office supplies, vendors, and general in-house upkeep and organization.
Maintain kitchen, pantry, reception and conference room areas, and coordinate catering services.
Assistant Manager, 05/2008 to 11/2011 Dress Barn – Greenbelt, MD
Provide administrative assistance to branch manager in daily operations of retail, including:
customers entering the store to ascertain customer needs
office supplies, vendors, and in-house upkeep and organization
all store and staff issues to the district manager
with sales representatives and managers to coordinate delivery and
for store inventory, in-house advertising, promotions, and changes to wall
a variety of customer service and administrative tasks to resolve issues quickly
cashier duties; reconciling accounts and daily receipts, and opening and
closing the store branch
an elevated customer experience to generate a loyal clientele, including giving
and resolving customer inquiries and complaints in a timely and empathetic
long-term customer relationships and advised customers on purchases and
reputation as an efficient service provider with high levels of accuracy
Call Center Sales Associate, 07/2007 to 04/2008 Teletech/Sprint – Hampton, VA
Provided amicable product and service information to Sprint/Nextel customers.
Managing large amounts of inbound and outbound calls in a timely manner.
Initiated calls to customers regarding new accounts and account status.
Identifying customers' needs, clarify information, research issues, and provide solutions and alternatives.