Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Quality-focused Manager with 8+ years of experience. Dedicated to improving work-flow using Lean concepts and establishing KPIs. Excellent working knowledge of MS Office Suite, Adobe, and ERP/MRP software. Great communication and presentation skills with employees, management team, and customers. Learn by doing and adapt to challenges to provide positive results towards eliminating wastes in the production process.

  • KPI Tracking
  • Lean Manufacturing Principles
  • Logistics Management
  • MS Office/Adobe
  • Technical Drawing Review
Work History
06/2020 to Current
Fabrication Manager Atkore Santa Paula, CA,
  • Prepared and maintained production reports and personnel records.
  • Evaluated production schedules and orders to arrange required materials and plan staffing needs.
  • Identified areas for business improvements and utilized department feedback to drive developments.
  • Managed personnel by implementing company policies, procedures, work rules and disciplinary action.
  • Estimated costs and set quality standards.
  • Applied lean principles to improve workflow and quality and reduce waste.
  • Oversaw hiring processes for over 30 permanent and temporary seasonal staff.
  • Anticipated and addressed production problems, material shortages, equipment malfunctions and unavoidable delays.
  • Implemented knowledge to provide product quality assurance and executed inventory maintenance, optimizing work time.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
08/2019 to 03/2020
Program Manager Alteryx Inc. Nevada, MO,
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
  • Devised tools and benchmarks to improve team performance and monitor production.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Created and presented data using MS Excel spreadsheets and other MS Office tools.
  • Interacted with customers and clients to identify business needs and requirements.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Executed and managed assigned production programs valued at $4 million.
02/2014 to 08/2019
Technical Customer Service Manager Welbilt Mount Pleasant, SC,
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved concerns with products to help with retention and drive sales.
  • Coordinated resolutions for dozens of daily customer inquiries while consistently achieving performance targets.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Broadened strategic business plans to promote growth and sales goals while managing 5 Contract Sales Reps and building long-lasting customer relationships.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Increased regulatory compliance by accurately completing tasks and adhering to contract terms and conditions, FAR/DFAR regulations, and Industry standards.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.
Expected in 06/2013
Bachelor of Science: Electronic And Computer Engineering Technology
California Polytechnic State University-Pomona - Pomona,
Expected in 06/2004
Associate of Arts: Liberal Arts And General Studies
Cerritos College - Norwalk, CA

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School Attended

  • California Polytechnic State University-Pomona
  • Cerritos College

Job Titles Held:

  • Fabrication Manager
  • Program Manager
  • Technical Customer Service Manager


  • Bachelor of Science
  • Associate of Arts

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