Ambitious and driven to thrive in customer satisfaction. Flexible and hardworking in deadline-driven environments. Patient and empathetic with an extensive background in conflict resolution and customer care.
Dedicated to staying consistent, reliable, and efficient.
Tolerant and patient in difficult situations.
Understanding of time sensitivity.
Focused on rapid service development.
Motivated team player.
Determined to improve daily.
English and Japanese
Eyelash Technician, 09/2014
to 01/2016 Calty Salon – 15429 S. Western Ave, Gardena,
Met all customer call guidelines including service levels, handle time and productivity.
Followed the pre-assigned opening and closing procedures for each station.
Greeted all guests in a warm and friendly manner to create a positive first impression.
Actively listen to the customer\\\'s vision and questions. Analyzed eyelash condition and made appropriate product recommendations.
Performed applying eyelash extension onto clients individual eyelash with meticulous attention to detail.
Managed work flow to exceed quality service goals.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintain professional appearance such of hair, makeup, clothing.
Consistently followed all required protocols for scheduling spa appointments.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Developed reputation as an efficient service provider with high levels of accuracy.
to 07/2016 Umenoya – 24222 Crenshaw Blvd, Torrance,
Responded to all customer inquiries thoroughly and professionally.
Strengthened the ability to assess and address multiple customers with a smile.
Accurately performed opening and closing procedures to ensure all duties were met.
to 07/2016 Hakata Yamaya – 2529 Pacific Coast Hwy Torrance,
Having friendly, personal, professional customer interactions displaying my interpersonal skills.
Presented menu items, asked for special dietary or nutritional restrictions, and numbers of portions in a helpful fashion.
Proficiently handled new tasks effectively.
Flight Attendant, 07/2016
to 08/2017 Compass Airline – Los Angeles,
Performed consistently and according towards the passengers and team members so their needs and expectations were consistent throughout all interactions.
Managed situations that would affect the flight while preserving passenger comfort, safety and well being.
Completed pre-flight checks for emergency equipment\\'s and other special procedures required before boarding while keeping clear communication with the team.
Consistently complied with appearance and carrying necessary items in luggage at all times while managing my time to arrive on time.
Maintained clear communication with all crew members and boarding crew to ensure everyone was on the same page and for a smooth crew swapping experience and to avoid delays.
Received 17 \\'In Recognition of Outstanding Service Excellence\\' certificates from loyal customers.
Freelance Translator , 06/2017
to 06/2017 RYNSHU Designs
Researched and evaluated about the designer to develop and understand his story ideas.
Conveyed noteworthy information about project successes and product updates to customers.
Arranged and conducted interviews with individuals knowledgeable about each story's subject matter.
Served as a translator for the designer throughout interviews and casual conversations while maintaining personal image and values.
High School Diploma: 2013 North High School - 3620 W 182nd St, Torrance,
Cosmetology: 2014 Redondo Beach Beauty College - 2205 Artesia Blvd, Redondo Beach,