Licensed Esthetician who uses strong business sales and customer service skills to meet
spa goals and
client expectations. Employs extensive training and education in makeup
application and skin
to accentuate the beauty of each client.
Various Body Treatments
Eyelash TechnicianAug 2016 - Current The Lash Loft 414Milwaukee, WI
Bonded individual eyelash extensions to individual natural eyelashes with liquid adhesive using proper isolation techniques
Educated each customer on aftercare procedures to ensure preservation of natural eyelash health, longevity of eyelash extensions, and infection control
safety and sanitation protocols provided by the state of Wisconsin
Adhered to strict scheduling guidelines
Scheduled client appointments
Acted as representative at trade shows, business luncheons,
fashion shows, etc informing attendees on services provided and demonstrating
services with the intention of gaining new clientele
EstheticianAug 2016 - Current KRS HAIR & WAX STUDIOMilwaukee, Wisconsin, United States
Followed safety and sanitation protocols provided by the
state of Wisconsin
Performed facials, body treatments, and waxing procedures
while adhering to strict scheduling guidelines
Excelled in customer education,
product recommendations and product sales
laundered linens and restocked treatment rooms
trainings and brand certifications
salon at trade shows, business luncheons, fashion shows, etc informing
attendees on services provided and demonstrating services with the intention of
gaining new clientele
Health Insurance AgentJul 2011 - Jan 2016 Assurant HealthMilwaukee, WI
Calculated quotes and educated potential
clients on insurance options.
Evaluated the accuracy and quality of data
entered into the agency management system.
Calculated premiums and established payment
methods for sales.
Modeled exceptional customer service skills
and appropriate diagnostic sales techniques.
Contributed ideas and offered constructive
feedback at weekly sales and training meetings.
Referred unresolved customer grievances to
designated departments for further investigation.
Resolved service, pricing and technical
problems for customers by asking clear and specific questions.
Acted professionally and patiently when
addressing negative customer feedback.
Improved call center functionality and
service capacity by resolving customer complaints efficiently.
Communicated with customers via live
instant messaging, inbound and outbound calls, and e-mail
Program Diploma: Esthiology2016 Aveda: Institute of Beauty and WellnessMilwaukee, WI