Eyeglass Manager Assistant Manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Ambitious Eyeglass/assistant manager with solid history of success in operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 33 years of related experience, 21 with National vision/America's Best Eye Glasses and Contacts and pursuing new professional challenges with room for advancement with our company.
Skills
Time Management
Team Leadership
Customer Relations
Teamwork and Collaboration
Experience
Eyeglass Manager/Assistant Manager, 07/2017 to Current Vail Resorts – Weston, MO,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Recruited and hired qualified candidates to fill open positions.
Worked closely with customers to understand needs and resolve diverse issues.
Assisted in store opening by setting up office space, computers and cash registers.
Worked closely with store manager to maintain day-to-day operations.
Handled responsibilities successfully upon General manager's absence.
Assisted with hiring of new employees by verifying references and prior employment.
Followed General Manager advice to improve leadership and supervisory skills.
Assistant Store Manager, 07/2004 to 07/2017 Shoe Carnival, Inc. – Foley, AL,
Assisted in continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Maintained inventory by checking merchandise to determine levels.
Assisted customers, answered questions and resolved problems for stellar customer service.
Sales Associate, 08/2001 to 07/2004 National Vision Center – City, STATE,
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application or usage.
Built and maintained relationships with peers and upper management to drive team success.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered product questions with up-to-date knowledge of sales and promotions.
Received and displayed product shipments on store retail shelves upon delivery.
Assessed customer needs to provide assistance and information on product features.
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Used technology resources to assist customers in locating and selecting items.
Developed trusting relationships with customers by making personal connections.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Increased purchase amounts by cross-selling with similar products.
Met merchandise processing standards and maintained organized and accessible work area.
Adhered to company initiatives and achieved established goals.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Obtained signatures for financial documents and internal and external invoices.
Education and Training
High School Diploma: , Expected in 06/1979 San Jacinto High School - San Jacinto, CA GPA:
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