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Eyeglass Manager Assistant Manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Ambitious Eyeglass/assistant manager with solid history of success in operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 33 years of related experience, 21 with National vision/America's Best Eye Glasses and Contacts and pursuing new professional challenges with room for advancement with our company.

Skills
  • Time Management
  • Team Leadership
  • Customer Relations
  • Teamwork and Collaboration
Experience
Eyeglass Manager/Assistant Manager, 07/2017 to Current
Vail ResortsWeston, MO,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Worked closely with store manager to maintain day-to-day operations.
  • Handled responsibilities successfully upon General manager's absence.
  • Assisted with hiring of new employees by verifying references and prior employment.
  • Followed General Manager advice to improve leadership and supervisory skills.
Assistant Store Manager, 07/2004 to 07/2017
Shoe Carnival, Inc.Foley, AL,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Maintained inventory by checking merchandise to determine levels.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
Sales Associate, 08/2001 to 07/2004
National Vision CenterCity, STATE,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Assessed customer needs to provide assistance and information on product features.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Used technology resources to assist customers in locating and selecting items.
  • Developed trusting relationships with customers by making personal connections.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Adhered to company initiatives and achieved established goals.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Obtained signatures for financial documents and internal and external invoices.
Education and Training
High School Diploma: , Expected in 06/1979
San Jacinto High School - San Jacinto, CA
GPA:

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Resume Overview

School Attended

  • San Jacinto High School

Job Titles Held:

  • Eyeglass Manager/Assistant Manager
  • Assistant Store Manager
  • Sales Associate

Degrees

  • High School Diploma

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