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Eye Consultant/Dispensing Optician Resume Example

Resume Score: 80%

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EYE CONSULTANT/DISPENSING OPTICIAN
Skills
  • Fittings
  • Glasses repair
  • Managing inventory
  • Setting appointments
  • Evaluating patients
  • Frames adjustment
  • Quality control
  • Multitasking
  • Team building
  • Friendly, positive attitude
  • First Aid/CPR
  • Working collaboratively
Education and Training
05/1990
Bachelor of Science - Business Management
Fairmont State UniversityFairmont, WV
Bridgeport High School, Bridgeport,
06/1985
High School Diploma
Bridgeport High School, Bridgeport, WVBridgeport, WV
Summary

Positive and upbeat Dispensing Optician proficient in different types of glasses and contacts. Accomplished helping customers select corrective devices that meet unique needs. Bringing 28 years of experience and extensive expertise in [Optical].

Knowledgeable eye care professional well-versed in measuring facial aspects, providing options on lenses and preparing detailed work orders for fabrication. Adept at multitasking with different functions and customers in an efficient and accurate manner. Exceptional problem-solving and communication strengths.

Experience
Eye Consultant/Dispensing OpticianMy Eye Dr. | McDonough, Georgia06/2018 - Current
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Managed client frame selection processes and walked through lens options.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Trained and mentored [Number] new eyewear specialists and continued education to keep up with current technologies.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Conducted special tests such as field of vision assessment, OCTs and pachymetry.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Repaired and adjusted frames to meet customer needs.
OpticianMcDonough Family Eyecare | McDonough, GA03/2016 - 06/2018
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Managed client frame selection processes and walked through lens options.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Conducted special tests such as field of vision assessment, OCTs and pachymetry.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Repaired and adjusted frames to meet customer needs.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
Billing/Accounts Receivable RepresentativeClayton Eye Center | Morrow, GA07/2012 - 12/2016
  • Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
  • Reconciled accounts receivable and prepared income summary reports and cash reports.
  • Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
  • Used [Software] to enter and post accounts receivable documents.
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
  • Facilitated timely year-end audits by working closing with agency auditors to provide requested samples.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Calculated estimated weekly invoicing, prepared and posted payments and followed up on all aged receivables.
  • Updated receivables by totaling unpaid invoices.
  • Answered inbound calls to provide information, answer questions or discuss payment options.
  • Coordinated with clients and internal departments to resolve account discrepancies.
  • Recorded cash, checks and credit card transactions to complete customer payments.
  • Distributed invoices using postal mail, email or digital transmissions.
  • Entered, posted and scanned accounts receivable documents into [Software] software program.
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Tracked income and expenses for business using [Software].
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Resume Overview

Companies Worked For:

  • My Eye Dr.
  • McDonough Family Eyecare
  • Clayton Eye Center

School Attended

  • Fairmont State University
  • Bridgeport High School, Bridgeport,
  • Bridgeport High School, Bridgeport, WV

Job Titles Held:

  • Eye Consultant/Dispensing Optician
  • Optician
  • Billing/Accounts Receivable Representative

Degrees

  • Bachelor of Science - Business Management
    High School Diploma

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