export manager resume example with 8 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
As an ambitious professional with leadership proficiency and extensive experience with eight years of career progression in logistics and operations. Adept at working with transportation and distribution companies to handle domestic and international shipments. Areas of expertise include Air / Ocean freight. Results -oriented Export Manager in day-to-day operations management. Effective liaison to key clients, accounts and external business stakeholders. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines.
Built, supervised and mentored two teams and leaders in receiving and inbound operations
Prioritize, plan, test, and implement new system release and developments
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences
Designed export strategies to meet project requirements for delivery timeframe
Implemented Export Operations
Direct Warehouse Agents to meet business goals
Coordinate schedules to cover operation needs
Liaised between warehouse personnel and customer to facilitate account and operational needs
Demonstrate good interpersonal skills in communication and interaction with warehouse agents, and customers
Maintained constructive client and vendor relationships
Maintained department procedures manual detailing processing requirements for each individual account
Work from customer's log sheet and follow attached instructions and prioritize workload to meet all shipping requirements
Perform inventories of inbound cargo, and follow receiving protocols
Monitor/tracked customer air transfers list tender accordingly by dispatch
Ensure team generate on-hand lists as requested
Ensure safe and clean working environment
General housekeeping in the warehouse, maintenance in the ramp areas, empty trash cans
Communicate any safety issue
Wear a safety vest at all times while working, walking
Work from customer's log sheet and follow attached instructions and prioritize workload to meet all shipping requirements
Oversee warehouse agent verify piece counts, check /confirm weight as required per customer SOP
Check documentation for instructions such as: priority breakdown or special handling requirements
Ensure the build-up of cargo is in a configuration compatible to the carrier's aircraft
Implemented policies and standard operating procedures for continuous improvement
EXPORT SCREENING / NON – SCREENING CARGO
Demonstrate diligence required to maintain security under Transportation Security Administration (TSA)
Challenged all persons Designated Screening Area (DSA) unauthorized and unescorted
Oversee screening agents must be able to screen cargo using and following TSA guidelines
Maintain records and appointments necessary for employment such as all recurrent training
Oversee Load export cargo on / in carrier Unit Load Devices (ULD's) per instructions and secure with appropriate door locks and or nets and tie-down equipment
Monitor team label cargo accordingly to correct destination
Screen cargo was secured with security tape and notecards in place on the cargo
Work with team to ensure screen cargo was in DSA area
Non-screen cargo in designated area
Also manage ULD usage to eliminate any demurrage charges for unused airline equipment
Including reporting defective and/or disabled equipment
Ensure team made necessary record copies for billing/auditing purpose
OCEAN IMPORT / EXPORT
Coordinate with dispatch booking details from customer
Ensure containers were pull / return accordingly
Devanning / transloading containers
Ensure to follow loading request / packing list
Maintain loading / unloading information
Document seal # / container #/ chasee
Relay to customer necessary information / photos
Block / brace to secure cargo
Maintain records for billing / auditing purposes
ADMINISTRATIVE
Created billing spreadsheet for largest customer approval for payment
Streamlined and enhanced corporate accounting and operations system by initiating key workflows
Provide volume reports to upper management
Assemble financial reports utilizing Quickbooks reporting for upper management
Track revenue for the financial quarter and end of year
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
Audit billing to ensure all charges were processed
Reduced operational cost
Provide training to all export team and perform assessment of all work and assist to achieve all export objectives and develop and maintain professional relationships with all clients and perform regular communication with all staff and clients
Conducted performance reviews each quarter, offering praise and recommendations for improvement
CSR Brokerage /Export Specialist, 08/2015 to 10/2017 Arthur J Gallagher & Co. – West Des Moines, IA,
Oversee PNW accounts and Paper Mill
Monitor / Create inventory allocations for onsite and offsite warehouse
Track inventory for the Mill and suppliers to ensure we are within contracted/ require volume allocations
Review process operating procedures/ records and provide input for safety regulations
Ensure suppliers and drivers have records of the Mill's Safety Loading Patterns
Update records of any loading and unloading pattern changes
Train unloaders how to use new systems
Help implement new Inbound Quality Evaluation procedures
Coordinate all inbound and outbound transportation shipments for the Mill
Check inbound quality evaluations from the Mill
Developed a reputation within the organization internal and external as an efficient service provider
Built long term relationships with suppliers and supply managers
Investigate and resolve customer inquiries in a timely manner
Problem solver share ideas to improve SOP procedures pertaining quality control, supply chain, and logistics
Coordinate scheduling and movement of loads for various suppliers delivering to ports and Mills
Keep records of Proof of Delivery, weight tickets, and BOL's
Follow up with drivers to ensure loaded weight were within regulation
My duties consist of both domestic and export accounts
Participate in meeting and calls to guarantee our accounts are serviced correctly
Make sure Purchase Orders and scale tickets are entered in the system correctly and promptly
Process about 1200 loads on a monthly basis with low percentage in error
Maintain spreadsheets to monitor various reports from pricing allocations, inventory
Export spreadsheets to track order volumes for customer oversees and keep track of remaining cans on orders etc
Work with carriers on a daily basis for scheduling
Approve and review carrier invoices for accuracy
Perform end of month inventory duties
Make certain suppliers / carriers receive booking instructions in a timely manner
Assure orders and booking get completed within their deadlines
Communicate with carriers, origin and destination locations regarding shipment
Ensure accuracy and completeness of export documentation, photos and Packing List
Directed delivery trucks to shipping doors or designated areas and helped unload and load goods
Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes
Customer Service Representative, 04/2011 to 05/2015 Pacific Resource Recovery – City, STATE,
Customer Service Representative at Pacific Resource Recovery I was responsible for a desk with heavy workflow
Help warehouse personnel during HazMat trainings for instance manifesting, and waste coding
Check EPA Identification numbers for generators were active
Keep records of documentation, chemical profiles, state records, and manifest for auditing purposes
Ensure unloaders stored lab packs, cubic yard boxes, and drums in designated areas of the warehouse
I gained four years experience working with Flammable and Non Flammable chemicals
Received DOT / Pipeline and Hazardous Waste Materials Safety Administration trainings needed
Created orders and scheduling
Processed new client accounts and implemented changes to current accounts
Filed and emailed state copies on file
Accurately documented manifests by making sure the waste codes were used correctly for each chemical waste
Input Chemical Profiles into the system
Processed about 200 loads on a daily basis
Ensure billing was priced properly
Provided primary customer support to internal and external customers in fast-paced environment
Education
Bachelor of Science: Business Administration-International Business, Expected in 05/2020 to Mount Saint Mary's University - Los Angeles, CA GPA:
High School Diploma: , Expected in 2009 to Oscar De La Hoya Animo Charter High School - 1114 S Lorena St. Los Angeles CA 90023, GPA:
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