export manager resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Accomplished and proven leader in the Supply Chain industry offering over 17+ years of experience leading logistics operations management and strategy development to grow business volume and profitability. Multi-talented and skilled in developing highly functional teams through direct mentorship and leadership minded goal-setting. Passionate, loyal leader who demonstrates and thrives off of strong company culture and employee development. Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills while meeting initiatives and adhering to key performance indicators.

  • Customer Relationship Owner
  • Expeditors Leadership Platform Workshop facilitator
  • Sales Foundation Course instructor
  • Culture Team Leader
  • Level 1 and 2 Sales Certification
  • Licensed Customs Broker
  • IATA/FIATA Certification
  • Departmental P&L Management
  • Employee Mentorship and Development
  • Critical Thinker and Effective Decision Maker
  • Team Management Leadership
  • People and Customer Oriented leader
03/2022 to 04/2023
Export Manager Yusen Logistics Spartanburg, SC,
  • Managed the daily operations activities of the export department within the district by leading and developing both air and ocean export teams
  • Responsible for all aspects of the departmental P&L in coordination with the accounting department including draft payables, accounts receivable and ultimately driving profitability of net revenue in the department
  • Took ownership of business development growth within the department by leveraging and building new strategic, consultative relationships with customers in the Columbus market exporting overseas
  • Established relationships with service providers from drayage companies, airline and steamship line representatives, as well as existing customers to ensure optimized processes were followed and in line with company initiatives and KPI measurements
  • Established the professional development plans and career growth plans with the team to ensure continuing education and training, along with direct mentorship to support each member with a continued path for growth within the organization
  • Worked directly with customers on escalation of issues, problem resolution, and often times creative thinking outside the box to come up with transportation solutions and avoid line down instances or other supply chain disruptions
  • Grew the departmental P&L of net revenue to over 3 million in just one year by focusing on cost saving strategies, business development, and margin analysis to create a win/win scenario for all
  • Collaborated with the business development team to put forward competitive proposals with aggressive pricing structures so onboard new opportunities for the department
05/2016 to 03/2022
Business Development Manager Precisely Newark, NJ,
  • Created and managed business development plans based on market and industry research - while recruiting, onboarding and mentoring a team of Sales Executives and Account Managers to exceed YOY revenue goals
  • Sponsored the vision and strategy for the district Customer Retention and Development Program within alignment of company strategy and financial expectations for YOY revenue growth
  • Aligned resource allocation to each customer between acquisition and retention efforts to manage a total book of business for the district of over 15 million dollars per year in net revenue
  • Fostered a culture of superior customer service excellence and established a regular cadence of Quarterly Business Reviews and further business development efforts
  • Established the district sales program strategy and managed to the revenue growth expectations of the sales team
  • Created and maintained the district budget for business development growth and analyzed revenue numbers by customer to ensure diversity by product and service
  • Analyzed all business proposals and bids to ensure focus on customer benefits with concise, clear messaging in presentations
  • Delivered the Sales Foundation Course training program on behalf of the organization across the Americas region, training approximately 75% of the nationwide sales force
  • Passed the Customs Brokerage Licensing Exam issued by Customs and Border Protection Services Agency to expand my knowledge and skillset
03/2010 to 04/2016
District Sales Executive Expeditors International Of Washington, Inc. Panama City Beach, FL,
  • Analyzed regional market trends to discover new opportunities for growth
  • Penetrated new markets by investigating competitor products, services and trends
  • Formulated regional sales approach based on solid customer relationships and market-driven planning
  • Secured long-term accounts, managed sales presentations and provided recommendations to promote brand effectiveness and product benefits
  • Collaborated with clients and management teams to form strategic relationships and resolve unique business problems while sustaining YOY growth consistent with Presidents Club standards
  • Delivered new logo and existing business growth in sales, totaling over 2 million dollars in Net Revenue per year across all product offerings for the district
  • Coordinated a strategic territory management plan to ensure total market penetration for the Columbus district
  • Developed consultative approach with world class presentations to promote product offerings with a focus on benefits to each customer
  • Achieved Level 1 and 2 Sales Certifications
05/2006 to 03/2010
Import Supervisor Agility Charlotte, NC,
  • Supervised and led the import operations team to ensure the timely processing of import shipments on behalf of customers
  • Managed the daily customer service experience and expectations through effective problem resolution with a high degree of professionalism and formality
  • Led the communication and collaboration between the customers, service providers, and our internal teams for optimized processes and KPI measurements
  • Ensured timely and accurate invoicing to support the P&L management over departmental goals
  • Earned Rookie of the Year honors in 2006 and Employee of the Year honors in 2008 for exemplifying our culture, mission and goals
  • Received the IATA/FIATA certification with distinction in 2009
Education and Training
Expected in
Bachelor of Science: International Business And Spanish
Muskingum University - New Concord, OH,
  • Studied abroad to both Spain and Greece for immersion in culture and foreign language growth
Websites, Portfolios, Profiles
  • Licensed Customs Broker- 2021
  • Expeditors Sales Certification, Level 1 and 2 - 2014
  • IATA/FIATA Certification - 2009

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Resume Overview

School Attended

  • Muskingum University

Job Titles Held:

  • Export Manager
  • Business Development Manager
  • District Sales Executive
  • Import Supervisor


  • Bachelor of Science

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