Export Manager Resume Example
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EXPORT MANAGER
Professional Summary
As an ambitious professional with leadership proficiency and extensive experience with eight years of career progression in logistics operations. Reliable Cargo Agent adept at working with transportation and distribution companies to handle domestic and international shipments. Outstanding coordination, leadership, and time management skills. Areas of expertise include Air / Ocean freight.
Skills
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Work History
Crane Worldwide LogisticsExport Manager//Houston , TX//June 2018 to March 2020
Export Operations
- Lead and Managed a $2.5 million dollar operation
- Built, supervised and mentored two teams and leaders in receiving and inbound operations
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences
- Designed export strategies to meet project requirements for delivery timeframe
- Implemented Export Operations
- Direct Warehouse Agents to meet business goals
- Coordinate schedules to cover operation needs
- Liaised between warehouse personnel and customer to facilitate account and operational needs
- Demonstrate good interpersonal skills in communication and interaction with warehouse agents, and customers
- Maintained constructive client and vendor relationships
- Maintained department procedures manual detailing processing requirements for each individual account
- Work from customer's log sheet and follow attached instructions and prioritize workload to meet all shipping requirements
- Perform inventories of inbound cargo, and follow receiving protocols
- Monitor/tracked customer air transfers list tender accordingly by dispatch
- Ensure team generate on-hand lists as requested
- Ensure safe and clean working environment
- General housekeeping in the warehouse, maintenance in the ramp areas, empty trash cans
- Communicate any safety issue
- Wear a safety vest at all times while working, walking
- Work from customer's log sheet and follow attached instructions and prioritize workload to meet all shipping requirements
- Oversee warehouse agent verify piece counts, check /confirm weight as required per customer SOP
- Check documentation for instructions such as: priority breakdown or special handling requirements
- Ensure the build-up of cargo is in a configuration compatible to the carrier's aircraft
- Implemented policies and standard operating procedures for continuous improvement
EXPORT SCREENING / NON – SCREENING CARGO
- Demonstrate diligence required to maintain security under Transportation Security Administration (TSA)
- Challenged all persons Designated Screening Area (DSA) unauthorized and unescorted
- Oversee screening agents must be able to screen cargo using and following TSA guidelines
- Maintain records and appointments necessary for employment such as all recurrent training
- Oversee Load export cargo on / in carrier Unit Load Devices (ULD's) per instructions and secure with appropriate door locks and or nets and tie-down equipment
- Monitor team label cargo accordingly to correct destination
- Screen cargo was secured with security tape and notecards in place on the cargo.
- Work with team to ensure screen cargo was in DSA area.
- Non-screen cargo in designated area.
- Also manage ULD usage to eliminate any demurrage charges for unused airline equipment
- Including reporting defective and/or disabled equipment
- Ensure team made necessary record copies for billing/auditing purpose
OCEAN IMPORT / EXPORT
- Coordinate with dispatch booking details from customer
- Ensure containers were pull / return accordingly
- Devanning / transloading containers
- Ensure to follow loading request / packing list
- Maintain loading / unloading information
- Document seal # / container #/ chasee
- Relay to customer necessary information / photos
- Block / brace to secure cargo
- Maintain records for billing / auditing purposes
ADMINISTRATIVE
- Created billing spreadsheet for largest customer approval for payment
- Streamlined and enhanced corporate accounting and operations system by initiating key workflows
- Provide volume reports to upper management
- Assemble financial reports utilizing Quickbooks reporting for upper management
- Track revenue for the financial quarter and end of year
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
- Audit billing to ensure all charges were processed
- Reduced operational cost
- Provide training to all export team and perform assessment of all work and assist to achieve all export objectives and develop and maintain professional relationships with all clients and perform regular communication with all staff and clients
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
Dominion EnterprisesCSR Brokerage /Export Specialist//Madison Heights , MI//August 2015 to October 2017
- I oversee PNW accounts and Paper Mill.
- Monitor / Create inventory allocations for onsite and offsite warehouse
- Track inventory for the Mill and suppliers to ensure we are within contracted/ require volume allocations
- Review process operating procedures/ records and provide input for safety regulations
- Ensure suppliers and drivers have records of the Mill's Safety Loading Patterns
- Update records of any loading and unloading pattern changes
- Train unloaders how to use new systems
- Help implement new Inbound Quality Evaluation procedures.
- Coordinate all inbound and outbound transportation shipments for the Mill
- Check inbound quality evaluations from the Mill
- Developed a reputationwithin the organization internal and external as an efficient service provider
- Built long term relationships with suppliers and supply managers
- Investigate and resolve customer inquiries in a timely manner
- Problem solver share ideas to improve SOP procedures pertaining quality control, supply chain, and logistics
- Coordinate scheduling and movement of loads for various suppliers delivering to ports and Mills
- Keep records of Proof of Delivery, weight tickets, and BOL's
- Follow up with drivers to ensure loaded weight were within regulation
- My duties consist of both domestic and export accounts
- Participate in meeting and calls to guarantee our accounts are serviced correctly
- Make sure Purchase Orders and scale tickets are entered in the system correctly and promptly
- Process about 1200 loads on a monthly basis with low percentage in error
- Maintain spreadsheets to monitor various reports from pricing allocations, inventory
- Export spreadsheets to track order volumes for customer oversees and keep track of remaining cans on orders etc
- Work with carriers on a daily basis for scheduling
- Approve and review carrier invoices for accuracy
- Perform end of month inventory duties
- Make certain suppliers / carriers receive booking instructions in a timely manner
- Assure orders and booking get completed within their deadlines
- Communicate with carriers, origin and destination locations regarding shipment
- Ensure accuracy and completeness of export documentation, photos and Packing List
Pacific Resource RecoveryCustomer Service Representative//City , STATE//April 2011 to May 2015
- My position as a Customer Service Representative at Pacific Resource Recovery I was responsible for a desk with heavy workflow
- Help ware3house personnel during Haz Mat trainings for instance manifesting, and waste coding.
- Check EPA Identification numbers for generators were active.
- Keep records of documentation, chemical profiles, state records, and manifest for auditing purposes.
- Enure unloaders stored lab packs, cubic yard boxes, and drums in designated areas of the warehouse.
- I gained four years experience working with Flammable and Non Flammable chemicals
- I received DOT / Pipeline and Hazardous Waste Materials Safety Administration trainings needed
- I created orders and scheduling
- I processed new client accounts and implemented changes to current accounts
- I filed and emailed state copies on file
- I accurately documented manifests by making sure the waste codes were used correctly for each chemical waste
- I input Chemical Profiles into the system
- I processed about 200 loads on a daily basis
- I made sure billing was priced properly
Education
High School DiplomaOscar De La Hoya Animo Charter High School //City//2009
Bachelor of Science - Business Administration-International BusinessMount Saint Mary's University//City, State//May 2020
Languages
Bilingual English / Spanish
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Resume Overview
School Attended
- Oscar De La Hoya Animo Charter High School
- Mount Saint Mary's University
Job Titles Held:
- Export Manager
- CSR Brokerage /Export Specialist
- Customer Service Representative
Degrees
- High School Diploma
Bachelor of Science - Business Administration-International Business
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