To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced data entry with over 28 years of experience in Export-Logistics Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.
Strong leadership, communication skills, competent team player, pay attention to details. Thorough knowledge of current manufacturing practices and a clear vision to accomplish the company goals. Computer, scanner, printer and internet literate.
Accomplishments
I created a booklet for new hires for Hambug Süd Line export department showing Information and terminology of export documentation rules and regulations, screen shots to make it easy when new hires were trained for the job.
I started a worship team at my home church in 2004 with ladies and men parishioners like 10 in total then about 5 years later until 2017 we had then 4 worship teams: Woman, Men, Youth and Children each team had 6 singers, also included was a guitar player, drummer, conga player, trumpet player, keyboard player and violin player did this for a total of 13 years when then relocated to Allentown in 2017 and I help the worship team by playing the guitar and singing for one year in 2019.
Help too as a volunteer signing folks in and out for the church Food Bank Ministry.
Skills
Shipping method determination
Goods classification
Shipping documents preparation
Basic math
Teamwork
Self-motivated professional
Computer skills
Customer Service
Compassion
MS Office
Adaptability
Data management
Reading comprehension
Written Communication
Teambuilding
Work History
08/2001 to 10/2016
Export Documentation SpecialistCgb – Homer, IL,
Generated over sixty US ocean export bills of lading for customers: Goodyear, Air Products, Kuehne and Nagel in the Port of Houston weekly for consignee's overseas in South America, Central America, Australia and Asia. The bill of lading included: piece count, commodity, weight and size of cargo, weight and size of container, if reefer container had US custom required placard and same for hazmat materials.
Determined method of shipment and prepared bills of lading, invoices and other shipping documents
Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
Entered shipping information into computer system and estimated freight and postal rates.
Advised clients on transportation and payment methods.
Identified issues, analyzed information and provided solutions to problems.
Used coordination and planning skills to achieve results according to schedule.
Used Microsoft Word and other software tools to create documents and other communications.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Improved operations through consistent hard work and dedication.
Generated over 45 US export bills of ladings for the Shipper : Harley-Davidson Motor Company products, Motorcycles, Spare Parts, Clothing, literature and Oil for Harley-Davidson Dealers in South America, Central America, Europe and Asia.
Determined method of shipment and prepared bills of lading, invoices and other shipping documents
Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
Entered shipping information into computer system and estimated freight and postal rates.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Used Microsoft Word and other software tools to create documents and other communications.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
06/1985 to 12/1988
Medical Records SpecialistConcentra – Tempe, AZ,
Scheduled appointments , referrals for patients, customer service, also translated for the Latino patients, also did data entry using medical terminology adding information given by the medical staff transferring information to the patients charts. Also translated english brochures to spanish for the medical and dental departments.
Kept accurate log of requests for medical information and records.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
Communicated effectively with staff, patients and insurance companies by email and telephone.
Accurately pulled patient records for upcoming appointments and procedures, typically within 24-hour period.
Followed up with patients about medical and healthcare processes.
Maintained patient charts and accurately recorded new information.
Education
Expected in 03/1985 to to
Associate of Arts: General Office Services (office Associate Degree) Consolidated School of Business - York, PA GPA:
Expected in 06/1984 to to
High School Diploma: William Penn Sr. High School - York, Pa, GPA:
Certifications
International Maritime Dangerous Goods & Security Compliance Training amendment 35.
Certificate of Achievement for course Making Connections Training.
C-TPAT Training (Customs Trade Partnership Against Terrorism).
Additional Information
Have over 28 years experience in data entry, customer service, administrative hands on professional, with a successful record of accomplishments with satisfying customers by providing them excellent customer service.
Have strong leadership, communication skills, pay attention to detail, team player.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.