Empathetic and motivating leader in human resources with a passion for developing teams and keeping them engaged and thriving in hard-working environments. Specializes in working with multiple managers handling different business units that all have unique needs and connecting their cultures to create a a cohesive synergy to the entirety of the operation. Acts as the bridge between the needs of the business and the individual needs of the team by providing accountability, coaching, reinforcement of positive behaviors and clear communication of expectations. Able to support and motivate through strong interposal connections and meaningful recognition.
Executive Team Leader - Human Resources Manager, 08/2020 - Current Two Men And A Truck – Lady Lake, FL,
Support the Store Director in leading a team of 200+ individuals, delivering $50million+ in annual revenue
Led the hiring and training process to on-board, develop and retain outstanding talent that consistently delivers great guest experience
Created a system of routines within my team of HR administrators leveraging the Workday platform and reporting to ensure accurate and timely processing of all core HR functions
Proctored Food Safety Manager Certifications to ensure our store complied with the requirements of regulatory bodies
Developed succession plan for the store to produce a pipeline and bench talent at every level through mentor programs
Minimized turnover by 22% through the execution of desired hours survey, cross-training, and fair distribution of schedule hours
Streamlined process for coaching and accountability, setting transparent and consistent expectations with clear follow-up structure
Organized process to manage benefits, time-off, and leave-of-absences
Level-set expectations with all leaders and team members, to deliver on compliance of state and federal regulations
Explore employee conduct violations and orchestrate investigations to deliver the best possible outcome for the company and team member
Develop and execute a monthly recognition calendar to improve team culture by rewarding successful performances
Led a 65% increase in training completion through actionable strategies and partnerships with other leaders
Actively involved in community events and charitable giving, to support several local organizations
Improved store culture and increased positive responses in team member survey results by an average of 23%
Partner with peer Human Resource Leaders in the district to share ideas, learnings, and solicit and deliver feedback
Multi-Unit General Manager, 07/2017 - 08/2020 Applegreen (formerly HMSHost) – City, STATE,
For multi-unit, high volume facilities located all over the New Jersey Turnpike
Comply with all local, state and federal regulations regarding food service
Hire, onboard and develop training plans to effectively bring in new associates utilizing Peoplesoft
Improved retention in multiple locations by an average of 20% through recognition and positive working conditions
Partnered with Human Resources Business Partners to organize and execute company-wide recognition and engagement programs
Collaborated with senior directors to manage the succession and growth of our newest leaders
Created and executed a training program to educate senior leaders and directors on a new inventory system with the
Led all aspects of business, controlling labor costs and profit, creating effective schedules and meeting or exceeding annual targets
Control inventory to minimize waste and maximize profits
Interfaced directly with many units both nationally and internationally to ensure company standards are upheld during the roll-out of new digital platforms
Work directly with directors and inspectors for our franchises to ensure their expectations are met along with those of HMSHost
Lead a statewide team to improve total operations for all our Starbucks locations on the New Jersey roadways
Crowded House Creatives - Del Ray
Bar Manager/Lead Trainer/Bartender, 01/2011 - 06/2017 Creative House Collective – City, STATE,
Key leader and operator for a concept creation team that opened multiple locations in the South Florida region
Collaborate with owner and leaders in all locations to devise and build a training program to ensure the knowledge and success of future team members
Create the systems utilized in the back of house and customer service experience expectations to comply with location-specific standards
Ensure efficient restaurant/bar operation, as well as maintain high production, productivity, quality, and customer-service standards
Coordinate daily Front of the House and Back of the House restaurant operations
Create and execute all training materials and verify accuracy amongst the staff
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Evaluate staff performance and provide feedback to improve productivity
Education
Bachelor's: Human Resources Management, Expected in - University of Miami - , GPA:
Certifications
ServSafe Food Safety Manager
NJ State Food Safety Proctor Certified
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