Executive Secretary Ii For Senior Vp Medical Affairs Vp Chief Nursing Officer Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service. Seasoned professional that seeks employment with a social service agency that will provide opportunities for professional development and direct client service. Worker dedicated to providing effective and empathetic care, and seeks to provide effective and supportive care while simultaneously continuing both personal and professional development. Worker with a talent of setting patients at ease and structuring plans around each patient's strengths. Passionate about and committed to providing the highest level of care to customers/ patients and enjoys working with adults and geriatrics. Believes strongly in addressing treatment of the elderly as a social issue and of elderly abuse or neglect. Advocates for the health and well-being of elderly persons regardless of their limitations. Experience includes nursing homes, workplaces and governmental agencies.

  • Type 100 wpm -Solid working knowledge of medical terminology
  • Proficient computer skills using Windows XP, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook, Microsoft Publisher, Internet Explorer, Good command of the English language
  • Able to communicate in English both written and verbal
  • Working knowledge of the military for 18 + years

  • Attentive listener
  • Sensitive
  • Empathetic
  • Strong communicator
  • Detail-oriented
  • Excellent interpersonal skills
  • Team player
  • Basic Cardiac Life Support (BCLS) Certified
  • Patient-centered care
  • Addictions knowledge
  • 15 Plus years of medical/health care knowledge
  • 5 years Social Service background experience
  • Dean's List - Spring, 2009, Fall 2009, Summer 2010, Spring 2010, Fall 2010
  • Graduated December 2010 with Honors
  • Director/Coordinator of Sunday Church Nursery Program for 10 + years
11/2012 to Current
Executive Secretary II for Senior VP Medical Affairs & VP Chief Nursing Officer Marshfield Clinic Menomonie, WI,

Chief Quality Officer and VP Chief Nursing Officer

Anita Capps 352-351-7357

Duties include Provide high level administrative support. Conduct research and respond quickly and accurately to information requests. Maintain calendar on daily basis. Ensure accuracy of scheduled meetings, appointments and arranging of conference calls. Answer telephone calls efficiently and appropriately. Prepare and reconcile expense reports through the onsite system. Track orders efficiently and properly. Prepare and process invoices smoothly and efficiently. Coordinate travel arrangements. Create presentations, documentation and spreadsheets. Maintain and organize filing system. Maintain strong communication skills, both written and verbal. Be well organized and a team player, have ability to work independently as well as in a team. Prioritizing all functions and work related jobs. Maintain a high proficiency in Microsoft Office in Word, Excel, PowerPoint and Outlook. Demonstrate high level of professionalism and integrity. Provide consistent proficiency and ability for multitasking. Payroll

HMO Assistant -Unit Secretary for Anesthesiology Trinity Health Corporation Stillwater, NY,

Supervisor: Jan Powell & James Perez - 1-800-321-7947

Duties: Coordinate and research processing requirements of insurance benefits and referrals with physicians' offices; compile & input data, type letters & reports through automated equipment; utilize Microsoft & Windows, telephone calls and provide necessary information & refer to anesthesiologist, attend meetings and take minutes by shorthand and/or dictation. Create slides, reports & presentations through PowerPoint for briefings, type letters, reports, & publications for administrative staff, schedule anesthesiology surgery schedule, and utilize Microsoft Excel, Access, & PowerPoint.

Managed Care Coordinator Ppg Industries, Inc. Commerce, CA,

Supervisor: Robert Vargas 254-526-7523

Duties: Maintain leases between hospital & physicians, maintain insurance contracts & project files. Set up committee & group meetings, set up catering, arrange travel & hotel. Utilize Microsoft Windows, PowerPoint, Excel & spreadsheets. Assist with orientations for employee medical benefits, assist in creating classifications for vacancy positions for physicians, maintain administrative schedules, attend meetings & take minutes with shorthand & dictation machine.

10/2007 to 05/2012
Family Readiness Support Assistant US Army FORSCOM City, STATE,

Supervisor: LTC Scott Woodward 785-239-8628

Relocation to Florida

Duties: Serve as adviser/liaison to Commander on Family Readiness Group programs.Implement, coordinate, and maintain family support services database. Coordinate with community agencies to maintain day-to-day awareness regarding public, military and administrative issues impacting the families of deployed military personnel; provide ongoing education of Soldier and chain of command. Have working knowledge of quality of Life & Well-Being programs , Family Advocacy, FAP; Exceptional Family Member Program, EFMP; Military Life Consultants, Employee Assistance Program, EAP; Directorate of Morale, Welfare, and Recreation, MWR; Child & Youth Services, CYS; Child Development Center, CDC; Red Cross, Tricare, Dental, Legal, Financial. Identify and prepare meeting space for FRG meetings. Identify and prepare training Utilize knowledge of Family Readiness Program services and policies, and of community and social service agencies to advance the mission. Understand the process of military casualty and notification procedures. Perform word processing functions, type forms and maintain files; maintain a monthly newsletter with Microsoft Publisher and PowerPoint, and Virtual Family Readiness Group website, data entry of personal and demographic information;

04/2005 to 10/2007
Human Resource Assistant - ID Card Branch Serco/RCI, Inc. City, STATE,

Supervisor: Gary Morris 785-239-3698

Duties: Control and issue identification tags and Geneva Convention cards to military members, deploying civilian employees, and other eligible recipients. Accountability, control, verification & issuance of military identification (ID) cards and Common Access Cards (CAC) for active duty military, reserve and national guard members, military retirees, family members/dependents, and other eligible recipients. Register process and maintain the Defense Enrollment Eligibility Reporting Systems (DEERS) and the Real-Time Automated Identification Systems (RAPIDS). Perform all ID card and CAC issuance related tasks to include researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in AFI 36-3026 (I) and the RAPIDS Training Guide. Resolve processing problems or irregularities. Issue memorandums of authorization for use of Commissary and Post Exchange to eligible customers, Government ID cards (DA Form 1602) to eligible Government and/or Government Contractor employees. Corrects discrepancies or errors by updating data, perform routine maintenance on computers and printers; provide input on work activities to the Government toward report preparation. Good communication skills and customer friendly. Answer telephone, mailing documents, and other duties as assigned.

10/2001 to 10/2005
Registrar USD 475 - Ware Elementary City, STATE,

Supervisor: Deb Gustafson - 785-717-4600

Duties: Enroll, create, control and account for 700-800 student records. Receive telephone calls and provide information. Type & maintain reports for administration via automated equipment using Excel spreadsheets and PowerPoint. Collect and make receipts for financial transactions and student records. File and maintain student special education files. Create personnel files and input data, recruit certified staff when necessary. Create & maintain student information and records for school bus transportation. Sort & distribute mail via district school mail and external mail. Utilize Microsoft Word, Excel & PowerPoint. Maintain policies, regulations & procedures. Coordinate orientations & briefings for teachers on a weekly basis. Purchase standard items via school district storage supply and items requiring outside district purchases. Assist school nurse with student illnesses when necessary and student physicals.

08/1998 to 06/2001
Administrative Assistant Florida Hospital City, STATE,

601 East Rollins Street, Orlando, Florida 32803 Supervisor: Gail McCord 407-303-1613

Duties: Receive telephone calls; determine nature of call; providing information and direct calls to other staff members as appropriate. Provide payroll maintenance for 800 emergency room staff. Resolve processing, research and evaluate problems and compute dates to make changes to data system to ensure timely implementation. Tabulate reports to meet suspense and time lines for weekly, monthly and yearly reports using Microsoft Word, Excel, PowerPoint, and Access. Compile facts, conduct research to evaluate methods to access information to make recommendations for yearly report materials. Gather statistical data; compute reports; prepare handouts and briefs. Provide PowerPoint presentations for staff meetings and administrative briefings. Utilize Microsoft Excel & PowerPoint. Substitute calls replacement for nursing staff. Purchase orders, order supplies via hospital supply building and/or outside services. Verify and account for all travel vouchers for finance. Create, file & maintain personnel records. Process automated personnel actions, file and maintain. Sort & distribute mail through interoffice mail and external mail system. Coordinate briefings, agendas, instructional training guides and attend meetings and take notes for nursing supervisors. Maintain procedure, policy and regulation guides.

03/1991 to 11/1995
Case Aide IV El Paso County Department Of Social Services City, STATE,

Supervisor: Phillip Setter 719-555-5700

Duties: Controlled & screened multi-line telephone calls for referrals of physical, sexual, & mental abuse of children, adolescents & the elderly; evaluate & assess situations that are usually emotionally charged, where the parties involved are frequently unwilling to cooperate, are hostile, recalcitrant, or fearful. Coordinate and network with community professionals (police department, doctors' offices, school systems) for Child Protective and STOP Incest multidisciplinary meetings. Interact with diverse families and situations; provide comprehensive and confidential assistance via phone or home visit. Participate as a member of the outpatient team within the context of a multidisciplinary team that evaluates and coordinates care for families and assists in accessing the appropriate level of care. Collaborate with outpatient team members and multidisciplinary team members to ensure appropriate utilization of care resources. Effectively interact and form collaborative relationship with providers, families, and all members of the multidisciplinary treatment team levels of staff, and community services and agencies. Attend meetings, take minutes through shorthand & dictation, prepare reports & submit to other professional departments; data entry with automated equipment, create, file, control & account for client files. Word Perfect used for processing of cases management. Type reports & case histories; prepare for transfer to other caseworkers for long-term supervision. Consult with law enforcement, magistrates, public health, & hospital staff. Educate self on regulations, laws, procedures, principles and precedents pertaining to child abuse & neglect, spouse abuse & child protection; used skill in applying this knowledge to a wide range of diverse and oftentimes complex problems pertaining to SRS policy.

Expected in 2014
Master of Arts: Human Services
Southeastern University - Lakeland, Florida

Southeastern University (January 2014 - December 2014) Lakeland, Florida Degree: Master of Arts in Human Services with Emphasis on Gerontology

Expected in 2013
Addiction Counseling: Addiction Counseling
Washburn University - Topeka, Kansas

Washburn University (08/2011 - Present - May 2013) Topeka, Kansas United States Degree: - Addiction Counseling

Expected in 2010
Bachelors: Human Services, Psychology
Upper Iowa University - Fort Riley, Kansas

Upper Iowa University (06/01/2009 - 12/03/2010) Fort Riley, Kansas United States Degree: - Bachelors in Human Services with a minor in Psychology

Expected in 2009-03-27
- ,

-"Zero to Three" - Presented by Kathy Mulrooney, M.A. LPC - 27 Mar2009

Expected in 2009
Associates of Science: Social Work
Barton County Community College - Fort Riley, Kansas

Barton County Community College (10/01/2007 - 05/08/09) Fort Riley, Kansas United States Degree: Associates of Science Major: Social Work GPA: 3.9 Semester Hours: 28

Expected in 1996
Select One: Social Work
Central Texas College - Killeen, Texas

Central Texas College (09/01/1995 - 05/31/1996) Killeen, Texas United States Degree: General Studies - Major: Social Work GPA: 3.9

Expected in 1994
Select One: Social Work
Pikes Peak Community College - Colorado Springs, Colorado

Pikes Peak Community College (09/01/1993 - 12/19/1994) Colorado Springs, Colorado United States Degree: General Studies - Major: Social Work GPA: 3.9 Semester

Expected in 1985
Diploma: Clerk Typist
Adelphi Business College - Colorado Springs, Colorado

Adelphi Business College (09/01/1983 - 05/31/1985) Colorado Springs, Colorado United States Degree: Diploma - Major: Clerk Typist GPA: 3.89

Expected in 1981
Vantage Vocational Schools - Van Wert, Ohio

Vantage Vocational Schools (09/01/1979 - 05/31/1981) Van Wert, Ohio United States

Expected in 1981
Diploma: General Studies, TRAINING & EDUCATION
Crestview High School - Convoy, Ohio

Degree: Certificate - Major: Receptionist Clerk Typist Crestview High School (09/01/1977 - 05/31/1981) Convoy, Ohio United States Degree: Diploma - Major: General Studies SPECIALIZED TRAINING & EDUCATION:

Expected in
Spouse Resiliency Academy - ,
-Spouse Resiliency Academy - August 2010 -Rear Detachment Training Certification - April 2010 -Employee Development - Levels 1, 2, & 3
Expected in
Certificate: Volunteer Management Information System
- ,
-Volunteer Management Information System Certificate - 12Feb2009
CAC Training Certification Degree: Certificate - Major: Receptionist Clerk Typist Volunteer Management Information System Certificate - 12Feb2009
Duties include Provide high level administrative support. Conduct research and respond quickly and accurately to information requests. Maintain calendar on daily basis. Ensure accuracy of scheduled meetings, appointments and arranging of conference calls. Answer telephone calls efficiently and appropriately. Prepare and reconcile expense reports through the onsite system. Track orders efficiently and properly. Prepare and process invoices smoothly and efficiently. Coordinate travel arrangements. Create presentations, documentation and spreadsheets
Telephone, Word, Powerpoint, Excel, Account For, File, Automated Equipment, Training, Data Entry, Dictation, Shorthand, Access, And Account, Microsoft Word, Basis, Receptionist, Payroll, Clerk, Maintenance, Cases, Multi-line, Outpatient, Public Health, Word Perfect, Wordperfect, Microsoft Excel, Secretary, Student Records, Receptionist Clerk, Administrative Assistant, Finance, Instructional Training, Personnel Records, Purchase Orders, Vouchers, Cac, Clerical, Customer Service, Database, Dental, Eap, Exchange, Human Resource Assistant, Microsoft Publisher, Printers, Publisher, Real-time, Red Cross, Retail Sales, Team Building, Technical Support, Benefits, Administrative Support, Arrangements, Documentation, Excellent Written And Verbal Communication Skills, Executive Secretary, Filing, Invoices, Microsoft Office, Ms Office, Multitasking, Outlook, Process Invoices, Strong Communication Skills, Team Player, Travel Arrangements, Vascular, Written And Verbal, Health Maintenance Organization, Hmo, Contracts, Managed Care, Medical Benefits, Microsoft Windows, Bookkeeping, Federal Tax, Marketing, 100 Wpm, Acrobat, Adobe Acrobat, Ads, Budgeting, Business Writing, Credit, Internet Explorer, Medical Terminology, Mentor, Microsoft Access, Microsoft Outlook, Microsoft Powerpoint, Ms Access, Office Medical, Time Management, Transcription, Typing, Windows Xp

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Resume Overview

School Attended
  • Southeastern University
  • Washburn University
  • Upper Iowa University
  • Barton County Community College
  • Central Texas College
  • Pikes Peak Community College
  • Adelphi Business College
  • Vantage Vocational Schools
  • Crestview High School
  • Spouse Resiliency Academy
Job Titles Held:
  • Executive Secretary II for Senior VP Medical Affairs & VP Chief Nursing Officer
  • HMO Assistant -Unit Secretary for Anesthesiology
  • Managed Care Coordinator
  • Family Readiness Support Assistant
  • Human Resource Assistant - ID Card Branch
  • Registrar
  • Administrative Assistant
  • Case Aide IV
  • Master of Arts
  • Addiction Counseling
  • Bachelors
  • M.A.
  • Associates of Science
  • Select One
  • Select One
  • Diploma
  • Vocational
  • Diploma
  • Certification
  • Certificate

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