Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service. Seasoned professional that seeks employment with a social service agency that will provide opportunities for professional development and direct client service. Worker dedicated to providing effective and empathetic care, and seeks to provide effective and supportive care while simultaneously continuing both personal and professional development. Worker with a talent of setting patients at ease and structuring plans around each patient's strengths. Passionate about and committed to providing the highest level of care to customers/ patients and enjoys working with adults and geriatrics. Believes strongly in addressing treatment of the elderly as a social issue and of elderly abuse or neglect. Advocates for the health and well-being of elderly persons regardless of their limitations. Experience includes nursing homes, workplaces and governmental agencies.
Chief Quality Officer and VP Chief Nursing Officer
Anita Capps 352-351-7357
Duties include Provide high level administrative support. Conduct research and respond quickly and accurately to information requests. Maintain calendar on daily basis. Ensure accuracy of scheduled meetings, appointments and arranging of conference calls. Answer telephone calls efficiently and appropriately. Prepare and reconcile expense reports through the onsite system. Track orders efficiently and properly. Prepare and process invoices smoothly and efficiently. Coordinate travel arrangements. Create presentations, documentation and spreadsheets. Maintain and organize filing system. Maintain strong communication skills, both written and verbal. Be well organized and a team player, have ability to work independently as well as in a team. Prioritizing all functions and work related jobs. Maintain a high proficiency in Microsoft Office in Word, Excel, PowerPoint and Outlook. Demonstrate high level of professionalism and integrity. Provide consistent proficiency and ability for multitasking. Payroll
Supervisor: Jan Powell & James Perez - 1-800-321-7947
Duties: Coordinate and research processing requirements of insurance benefits and referrals with physicians' offices; compile & input data, type letters & reports through automated equipment; utilize Microsoft & Windows, telephone calls and provide necessary information & refer to anesthesiologist, attend meetings and take minutes by shorthand and/or dictation. Create slides, reports & presentations through PowerPoint for briefings, type letters, reports, & publications for administrative staff, schedule anesthesiology surgery schedule, and utilize Microsoft Excel, Access, & PowerPoint.
Supervisor: Robert Vargas 254-526-7523
Duties: Maintain leases between hospital & physicians, maintain insurance contracts & project files. Set up committee & group meetings, set up catering, arrange travel & hotel. Utilize Microsoft Windows, PowerPoint, Excel & spreadsheets. Assist with orientations for employee medical benefits, assist in creating classifications for vacancy positions for physicians, maintain administrative schedules, attend meetings & take minutes with shorthand & dictation machine.
Supervisor: LTC Scott Woodward 785-239-8628
Relocation to Florida
Duties: Serve as adviser/liaison to Commander on Family Readiness Group programs.Implement, coordinate, and maintain family support services database. Coordinate with community agencies to maintain day-to-day awareness regarding public, military and administrative issues impacting the families of deployed military personnel; provide ongoing education of Soldier and chain of command. Have working knowledge of quality of Life & Well-Being programs , Family Advocacy, FAP; Exceptional Family Member Program, EFMP; Military Life Consultants, Employee Assistance Program, EAP; Directorate of Morale, Welfare, and Recreation, MWR; Child & Youth Services, CYS; Child Development Center, CDC; Red Cross, Tricare, Dental, Legal, Financial. Identify and prepare meeting space for FRG meetings. Identify and prepare training Utilize knowledge of Family Readiness Program services and policies, and of community and social service agencies to advance the mission. Understand the process of military casualty and notification procedures. Perform word processing functions, type forms and maintain files; maintain a monthly newsletter with Microsoft Publisher and PowerPoint, and Virtual Family Readiness Group website, data entry of personal and demographic information;
Supervisor: Gary Morris 785-239-3698
Duties: Control and issue identification tags and Geneva Convention cards to military members, deploying civilian employees, and other eligible recipients. Accountability, control, verification & issuance of military identification (ID) cards and Common Access Cards (CAC) for active duty military, reserve and national guard members, military retirees, family members/dependents, and other eligible recipients. Register process and maintain the Defense Enrollment Eligibility Reporting Systems (DEERS) and the Real-Time Automated Identification Systems (RAPIDS). Perform all ID card and CAC issuance related tasks to include researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in AFI 36-3026 (I) and the RAPIDS Training Guide. Resolve processing problems or irregularities. Issue memorandums of authorization for use of Commissary and Post Exchange to eligible customers, Government ID cards (DA Form 1602) to eligible Government and/or Government Contractor employees. Corrects discrepancies or errors by updating data, perform routine maintenance on computers and printers; provide input on work activities to the Government toward report preparation. Good communication skills and customer friendly. Answer telephone, mailing documents, and other duties as assigned.
Supervisor: Deb Gustafson - 785-717-4600
Duties: Enroll, create, control and account for 700-800 student records. Receive telephone calls and provide information. Type & maintain reports for administration via automated equipment using Excel spreadsheets and PowerPoint. Collect and make receipts for financial transactions and student records. File and maintain student special education files. Create personnel files and input data, recruit certified staff when necessary. Create & maintain student information and records for school bus transportation. Sort & distribute mail via district school mail and external mail. Utilize Microsoft Word, Excel & PowerPoint. Maintain policies, regulations & procedures. Coordinate orientations & briefings for teachers on a weekly basis. Purchase standard items via school district storage supply and items requiring outside district purchases. Assist school nurse with student illnesses when necessary and student physicals.
601 East Rollins Street, Orlando, Florida 32803 Supervisor: Gail McCord 407-303-1613
Duties: Receive telephone calls; determine nature of call; providing information and direct calls to other staff members as appropriate. Provide payroll maintenance for 800 emergency room staff. Resolve processing, research and evaluate problems and compute dates to make changes to data system to ensure timely implementation. Tabulate reports to meet suspense and time lines for weekly, monthly and yearly reports using Microsoft Word, Excel, PowerPoint, and Access. Compile facts, conduct research to evaluate methods to access information to make recommendations for yearly report materials. Gather statistical data; compute reports; prepare handouts and briefs. Provide PowerPoint presentations for staff meetings and administrative briefings. Utilize Microsoft Excel & PowerPoint. Substitute calls replacement for nursing staff. Purchase orders, order supplies via hospital supply building and/or outside services. Verify and account for all travel vouchers for finance. Create, file & maintain personnel records. Process automated personnel actions, file and maintain. Sort & distribute mail through interoffice mail and external mail system. Coordinate briefings, agendas, instructional training guides and attend meetings and take notes for nursing supervisors. Maintain procedure, policy and regulation guides.
Supervisor: Phillip Setter 719-555-5700
Duties: Controlled & screened multi-line telephone calls for referrals of physical, sexual, & mental abuse of children, adolescents & the elderly; evaluate & assess situations that are usually emotionally charged, where the parties involved are frequently unwilling to cooperate, are hostile, recalcitrant, or fearful. Coordinate and network with community professionals (police department, doctors' offices, school systems) for Child Protective and STOP Incest multidisciplinary meetings. Interact with diverse families and situations; provide comprehensive and confidential assistance via phone or home visit. Participate as a member of the outpatient team within the context of a multidisciplinary team that evaluates and coordinates care for families and assists in accessing the appropriate level of care. Collaborate with outpatient team members and multidisciplinary team members to ensure appropriate utilization of care resources. Effectively interact and form collaborative relationship with providers, families, and all members of the multidisciplinary treatment team levels of staff, and community services and agencies. Attend meetings, take minutes through shorthand & dictation, prepare reports & submit to other professional departments; data entry with automated equipment, create, file, control & account for client files. Word Perfect used for processing of cases management. Type reports & case histories; prepare for transfer to other caseworkers for long-term supervision. Consult with law enforcement, magistrates, public health, & hospital staff. Educate self on regulations, laws, procedures, principles and precedents pertaining to child abuse & neglect, spouse abuse & child protection; used skill in applying this knowledge to a wide range of diverse and oftentimes complex problems pertaining to SRS policy.
Southeastern University (January 2014 - December 2014) Lakeland, Florida Degree: Master of Arts in Human Services with Emphasis on Gerontology
Washburn University (08/2011 - Present - May 2013) Topeka, Kansas United States Degree: - Addiction Counseling
Upper Iowa University (06/01/2009 - 12/03/2010) Fort Riley, Kansas United States Degree: - Bachelors in Human Services with a minor in Psychology
-"Zero to Three" - Presented by Kathy Mulrooney, M.A. LPC - 27 Mar2009
Barton County Community College (10/01/2007 - 05/08/09) Fort Riley, Kansas United States Degree: Associates of Science Major: Social Work GPA: 3.9 Semester Hours: 28
Central Texas College (09/01/1995 - 05/31/1996) Killeen, Texas United States Degree: General Studies - Major: Social Work GPA: 3.9
Pikes Peak Community College (09/01/1993 - 12/19/1994) Colorado Springs, Colorado United States Degree: General Studies - Major: Social Work GPA: 3.9 Semester
Adelphi Business College (09/01/1983 - 05/31/1985) Colorado Springs, Colorado United States Degree: Diploma - Major: Clerk Typist GPA: 3.89
Vantage Vocational Schools (09/01/1979 - 05/31/1981) Van Wert, Ohio United States
Degree: Certificate - Major: Receptionist Clerk Typist Crestview High School (09/01/1977 - 05/31/1981) Convoy, Ohio United States Degree: Diploma - Major: General Studies SPECIALIZED TRAINING & EDUCATION:
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