Energetic administrative assistant with over 5 years experience in high-level executive support roles. I am highly organized and professional. My main specialty is in administrative support in busy medical, dental, and administrative practices. I am committed to delivering high quality results with little supervision; however, i am a highly motivated team player and ensure that all tasks get completed within a timely manor. As an administrative assistant i am capable of adapting to changes as well as managing multiple projects with ease using expert time management methods. As a receptionist i excel at answering high volume of incoming calls while handling in-person inquiries from clients and colleagues. I am highly flexible and hardworking with the drive to succeed and do whatever it takes to get the task accomplished proficiently and successfully.
Increased office organization by developing more efficient filing system and customer database protocols. Transformed the office from a filing system to a complete computer database system in a matter of a few short weeks. Promoted to Dental Assistant Liaison after 4 months of employment which included an internship in which i was offered a position after the first two weeks. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and executed corporate meetings, lunches and special events for groups of over 25 which included a four doctor staff team and current employees.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Configured a training manual for new hires and a new training program to ensure proper and correct training. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files for new clients as well as existing clients. Maintained the front desk and reception area in a neat and organized fashion.I am highly organized and maintained and wrote reports and correspondence from dictation and handwritten notes to transfer them to the training manuals as according to importance. Maintained an up-to-date department organizational chart.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created PowerPoint presentations used for business development.Organized files, developed spreadsheets, faxed reports and scanned documents as used for training material.Properly routed agreements, contracts and invoices through the signature process with current and new clients within the company.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations, maintenance of equipment.
Organized activities that developed children's physical, emotional and social growth.Collaborated daily with classroom teachers to keep activities running smoothly.Established and maintained a safe play environment for the children.Monitored children's play activities to verify safety and wellness.Taught children personal care behaviors, including toilet training and feeding.Taught children personal care behaviors, including toilet training and feeding. Built personal relationships with not only the children but with their families as well to help continue the education at home while away from the classroom setting. Stayed current on all toy and child-related recalls and safety warnings. CPR, First Aide, and Basic life support certified. Continued education as new procedures and precautions to look for in the learning environment. Continually encouraged children to be understanding and patient with others.Monitored educational progress by keeping detailed individual charts and files.Instructed basic math and science classes for preschool aged children. I also specialized in children with disabilities to ensure proper teaching mechanisms for each individual. Openly exchange ideas and materials with coworkers. I have over 15 years of newborn, infant, and school age childcare experience. Used crowd management techniques to create safe and secure childcare environment.My emergency medical training gave me a little more insite and experience with Epi-Pen and allergic reaction emergency procedures.
Accepted payment from customers and made change as necessary.Apportioned and served food to facility residents, employees, or patrons.Assisted co-workers.Assisted diners with seating as neededChecked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beveragesChecked the quantity and quality of received productsCleaned and maintained the beverage area, display cases, equipment, and order transaction areaCleaned and prepared various foods for cooking or serving. Cleaned bars, work areas, and tables. Provided exceptional quality customer service. Managed kitchen operations for high grossing, fast-paced fair concession kitchen.Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.Oversaw 14 cooks and 2 Sous Chefs as part of overall back of the house operations.Managed food and produce receiving process with 100% accuracy.Responsible for daily set up of five stations.Examined trays to ensure that they contained required itemsGreeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customersGreeted guests and sat them at tables or in waiting areasInspected dining and serving areas to ensure cleanliness and proper setupInstructed cooks and other workers in the preparation, cooking, garnishing, and presentation of foodPlaced food servings on plates and trays according to orders or instructionsPortioned and wrapped foodPrepared and served hot and cold beveragesStocked and rotated products, stocked supplies, and paper goods in a timely basisStocked supplies in serving stations, cupboards, refrigerators, and salad barsUsed all food handling standardsWashed, peeled, cut, and seeded fruits and vegetablesWrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staffCommunicated with customers regarding orders, comments, and complaintsEnsured consistent high quality of plate presentationEnsured first-in-first-out system with all ingredients labeled and stored properly. Maintained contact with kitchen staff, management, serving staff, and customers to ensure 100% service with every individual guest that entered the building.
Greeted and prepared patients for dental examinations. Assist the endodontist with surgical and non surgical endodontic treatment. Effectively operated x-ray machines and developed x-rays.Properly sterilized dental equipment and examination rooms in accordance with infection control policies.Routinely completed inventory, supply orders and restocked supplies.Provided appropriate postoperative instructions as prescribed by dentist.Thoroughly gathered and recorded medical and dental histories and vital signs of patients.Made preliminary impressions for study casts and occlusal registrations for mounting study casts.Correctly arranged instrument trays prior to dental procedures and surgeries.Duplicated x-rays when requested by insurance companies.Expertly filed patients' charts and processed billing and payments. Transfered all of the patients hard charts into all electronic medical filing. Managed invoices and transaction receipts.Performed laboratory and radiologic support functions such as preparing materials and models.Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures.Accurately collected and recorded patient medical and dental histories.Educated patients about proper oral hygiene and prevention of dental diseases.Expertly charted conditions of decay and disease to prepare for diagnosis and treatment by dentist.Administered local anesthetics and removed sutures and dressings.Properly removed orthodontic bands, brackets and cement.Scaled, polished and applied sealants and fluorides.Actively participated in outreach programs for uninsured and underinsured children.Gently and skillfully took and developed radiographs.Examined patients' head, neck and oral cavity for signs of disease.Expertly managed difficult or emotional patient situations and responded promptly to patient needs.Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies. I was the OSHA / MSDS coordinator within the dental practice.
Coursework in Medical Administration with a minor in Medical Assisting 4.0GPA
* Multiple Phone lines
* Patient Coordinator
* Scheduling and Insurance benefits
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