Underwriter with 13 years experience in administrative and Insurance environment. Office Manager/Legal assistant knowledge, creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude, detail-oriented with a strong work ethic. Able to communicate well with all levels in an organization and possess excellent customer service skills. Ability to carry out instructions and learn concepts quickly, Adept in functioning at a high level in a wide variety of settings. Organized and independent; able to effectively coordinate tasks to accomplish projects in a timely manner. Talented Customer Support Analyst highly knowledgeable about Underwriting, Customer complaints and Litigation Office Manager rolls. Consistently delivers above-and-beyond support to serve customers' needs, build loyalty and maximize company profits.
Handle Attorneys' schedules, Pay invoices/bills, Keep Track of Vendors, Sort Mail, Prepare documents as needed for Court, Prepare Payroll, Hiring Documents. Optimized office workflow by providing ergonomic solutions and satisfying employee workspace requests. Increased office organization by developing filing system and customer database protocols. Managed timely and effective allocation of resources and calendars.
Investigate end-to-end and oversight escalated inquiries and complaints requiring special handling or that may have been forwarded by management committee members, agencies, and/or senior business leaders. Reviewed in-process, closed or canceled single loan/credit exceptions, applications, claims, files and/or on-line transactions, individually or in aggregate, to determine if processes/documents are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities
Communicated with others to ensure resolution/negotiation of sensitive and/or time-critical matters Participate and potentially lead working groups that focus on enhancing controls/quality of the trade surveillance program Served as an intermediary to resolve disputed matters; negotiates and enact settlements. For transactions identified with material deficiencies, provides feedback to internal and external customers, including identification of fraud red flags and inconsistencies
Risk review and underwrite new business submissions to ensure profitability and customer satisfaction. Negotiate accounts terms and conditions. Underwrite and process mid-term adjustment requests, answer coverage related questions and price indications. Process high volume time sensitive transactions.
Responsible for own book of business and all transactions related to those accounts. Review and process renewal terms for own accounts as well as other Underwriters. Familiarity with underwriting processes, procedures and coverage determination. Built and strengthened client relationships to form long-lasting, profitable bonds. Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers.
Gathering related policy information for underwriters for new business policies. Set up new policies for individual physicians and ancillary applications. Add policies and cancel policies i.e, death, disability and retirement. Filing with State all direct notice of cancellations. Processed locums tenens, endorsements, all certificates of insurance and Declaration of Insurance.
Order supplies, assist in office inventory, process incoming and outgoing mail including shipping. Schedule meetings in Outlook and manage all catering for departmental and office functions. Research and respond to all credentialing and verification requests by telephone, email, and written inquiries. Provide administrative support to all departments: [Underwriting] data entry, scanning, process facility policies and individual policies; [Business Development] attend various conferences to promote the business brand and products of company and solicit prospects; [Finance] processed checks for accounting and made deposits; [Patient Safety] enter attendees of education and process premium discount.
Answer phones, processed all credentialing requests, Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions. Provided clerical support to all team members to improve office efficiency and enhance productivity. Kept the reception area clean and organized to offer a positive first impression to every visitor. Took accurate messages for staff and management to facilitate open and speedy communication. Assisted the accounting department. Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management. Handled payment processing duties and provided customers with receipts.
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