Poised Director with experience in developing special events and creating strategies to propel brand image.
Organized in coordinating events by contacting media representatives, preparing written materials, scheduling photographers, booking locations and graphic design of collateral and materials.
Talented leader with excellent judgment, intuition and decision-making abilities. Recognized as a focused, hardworking and successful professional with a demonstrated history in campaign development and execution.
Experienced professional who keeps up with tight deadlines and high-value customers. Successful at working with diverse teams to develop comprehensive approaches to marketing plans. Intelligent and insightful professional.
Adept at enhancing production quality with methodical and organized approach. Good recordkeeping, data entry and process management skills. Industrious, forward-thinking and fastidious about maintaining optimal standards.
Skills
Work Planning and Prioritization
Complex Problem Solving
Documentation and Reporting
Project Planning
Teamwork and Collaboration
Communications Strategy
Organizational Skills
Event Planning
Relationship Building
Experience
01/2020 to 01/2022
Executive Mansion DirectorLindblad Expeditions Holdings Inc. – Seattle, WA,
Shared mission of organization with public through successful community outreach and marketing strategies.
Cultivated positive professional image by developing partnerships with media, business and community groups.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Entertained visitors and tourists with various props and signs to maximize engagement.
Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Coordinated vendors, timelines and budgets for events.
Initiated negotiations with vendors and subcontractors to meet event budget.
Designed and maintained spreadsheets documenting vendor, facility and guest information.
Hosted large groups by engaging with attendees during annual events.
Paid and settled vendors, venues, staff and contracted services.
Organized public appearances, lectures, contests and exhibits on behalf of the Governor and First Lady of Virginia.
Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.
Coordinated and managed event-planning logistics, budget administration and team oversight.
Improved results continuously by conducting thorough reviews of events' successes and failures.
06/2018 to 01/2020
Deputy Director Executive MansionOffice Of Governor Ralph S. Northam – City, STATE,
Worked with outside entities such as the Department of General Services and Executive Protection Unit to accomplish necessary changes.
Authored narratives, messages and other communications materials for mass distribution as well as specialized communication for distribution to high-value accounts.
Directed special projects and daily operations.
Devised strategies to orientate, train and direct staff to achieve corporate objectives.
Oversaw purchasing and inventory to retain physical assets.
Managed schedules by completing work accurately and on time.
Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.
Collaborated with marketing team to bring consistent, clear and compelling communication to internal and external audiences.
Handled incoming and outgoing mail, email and faxes.
Improved training to reduce knowledge gaps and enhance performance.
Monitored communications calendars and deadlines to adhere to deadlines.
Maintained accuracy while digitizing records, taking meeting minutes and messages and transcribing notes in updated Microsoft Office software.
Kept CRM tracking system of guest information for programming purposes.
09/2015 to 05/2018
Assistant ChefExecutive Mansion Of Virginia – City, STATE,
Monitored food budget and purchased supplies using allocated funds.
Supervised kitchen staff of 2 individuals, delivering on-the-fly training and mentoring to improve skills.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Developed administrative processes to achieve organizational objectives and improve efficiency.
Tracked and submitted employee timesheets to prepare for payroll processing.
Responded effectively to sensitive inquiries or complaints.
Managed inventory to ensure all supplies were in stock and within budget.
Education and Training
Expected in 05/2008
Bachelor of Science: Baking And Pastry Arts Johnson & Wales University - Providence, RI GPA:
Summa cum laude graduate
Dean's List Honoree 2007, 2008
Expected in 05/2007
Associate of Science: Baking and Pastry Arts Johnson & Wales University - Providence, RI GPA:
Summa cum laude graduate
Dean's List Honoree 2006, 2007
Activities and Honors
ServSafe Food Handler Certified, valid through 5/2023
Member, Tabernacle Child Care Center Ministry Committee, 2020 - present
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