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executive housekeeping manager resume example with 12 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Results-focused Hospitality professional with strength in productivity, understanding and knowledge. Proactive leader with strengths in communication and collaboration. Proficient in leveraging, knowledge to promote high scores. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Hardworking and reliable Executive HSK with strong ability in leader and coaching. Offering English/Spanish and warmth to keep the team. Highly organized, proactive and punctual with team-oriented mentality.

Skills

In my own words, My advancement in Hilton has been the best lesson of my career, I started as a r.a / hsm / ldy and in a short time I was able to obtain the position that I am doing today. I took control of a work team that was in the red zone and I have taken it to a green level of quality of cleaning service and which is 100% trained by me, training from cleaning to how to interact with clients and also classes of English. My Salt Scores results are of high quality and the level of professionalism is that of a LEADER with values and principles.

Six amazing Years..

(A) Certified in Hilton University; Onq pm system/ADA trainings/property Management-all Privileges HCRS/Front desk system/Diversity & inclusion/Unconscious bias/Property Security/Digital Key and more..

(B) Management of orders.

(C) Good handling of Payroll.

(D) Good management of responsibilities and excellent for leader for any staff.

(E) Bilingual and translations when needed.

(F) Manage staff work schedules.

(G) Monitoring; projects and inventories.

(H) Coach in; emergency procedures and health and safety trainings & safety protocols.

(I) Time management & planing.

(J) Employee performance evaluation.

(K) Set,Track and achieve goals.

(L) Dedicated to achieved and maintaining a pleasant environment for my team.

(M) Cross contamination trainings.

Experience
04/2015 to Current
Executive Housekeeping Manager Aimbridge Hospitality College Park, GA,
  • Managed team of employees, daily progress reports and overall project planning.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Minimized costs by working and negotiating with multiple suppliers.
  • Implemented improved training procedures to better develop new personnel.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
  • Provided insight and information to management regarding onsite improvement project specifications.
  • Organized supplies for efficient use based on expected customer needs.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Collaborated with multiple departments to maximize workflow and efficiency.
02/2013 to 01/2015
Housekeeper Watermark Retirement Communities Florence, AZ,
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
01/2009 to 01/2013
Room Inspector Benchmark Hospitality Walkersville, WV,
  • Maintained all business cleanliness protocols by inspecting guest rooms.
  • Entered room inspection issues and discrepancies into property management system.
  • Taught cleaning procedures to housekeeping staff.
  • Checked quality of guest room restocking by reviewing toiletries, amenities and furnishings.
  • Assisted guests with requests by communicating with other team members.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Managed team of employees, daily progress reports and overall project planning.
Education and Training
Expected in 05/2001 to to
High School Diploma:
Mexico - Acapulco,
GPA:
Additional Information

Help the community to which i belongs, group collaboration will always be better that is why the donations in which i participate are always of great help to the less privileged.

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Resume Overview

School Attended

  • Mexico

Job Titles Held:

  • Executive Housekeeping Manager
  • Housekeeper
  • Room Inspector

Degrees

  • High School Diploma

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