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executive housekeeping manager resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Maintenance scheduling
  • equipment operations
  • Chemical handling
  • Staff management
  • Resource Allocation
  • Vendor relationship management
  • Inventory monitoring
  • Facilities maintenance
  • Safety protocols
  • Employee performance evaluation
  • Production scheduling
  • Work ethic
  • Data management
  • Critical thinking
  • Working collaboratively
  • People skills
  • Basic math
  • Time management
  • Team building
Experience
04/2021 to Current Executive Housekeeping Manager Aimbridge Hospitality | Fountain, CO,
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Organized supplies for use based on expected customer needs.
  • Ordered supplies through approved vendors and submitted invoices for payments.
  • Prepared and distributed assignment sheets to assigned staff.
  • Conferred with staff to resolve performance and personnel problems and discuss company policies.
  • Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
  • Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
  • Conducted daily walk throughs and inspections of guest rooms and public spaces.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Inventoried room, front office and housekeeping supplies and made orders to restock.
10/2017 to 04/2021 Assistant General Manager of Operations Dave & Buster's, Inc. | Happy Valley, OR,
  • Tracked comment card data, logging information to identify marketing trends, needs for improvement and guest satisfaction.
  • Assessed product stock and monitored monthly inventory control for corrective action planning to eliminate expenses.
  • Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals.
  • Conducted quality control inspections of work to monitor and resolve problems.
  • Built schedules, tracked hourly employee time and completed bi-weekly payroll for 32 employees.
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
  • Recruited, hired and evaluated 25 qualified personnel resulting in top-notch operations and customer satisfaction.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication
10/2016 to 10/2017 Restaurant Manager Jack In The Box | City, STATE,
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Updated computer systems with new pricing and daily food specials.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Collaborated with chef to analyze and approve food and beverage selections.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Performed opening and closing procedures each day.
  • Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
  • Managed daily operations and processes for reservations, budgeting and forecasting.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Obtained highest rating from county health department year over year.
07/2005 to 06/2013 Squadron Activities Officer Tinker Air Force Base | City, STATE,
  • Prepared, planned for and coordinated execution of support missions to aid spouses with deployed significant others.
  • Managing events for military families.
  • Worked as a liaison for spouses while members were deployed.
Education and Training
Expected in 03/2013 to to High School Diploma | Rose State College, Oklahoma City, OK GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Rose State College

Job Titles Held:

  • Executive Housekeeping Manager
  • Assistant General Manager of Operations
  • Restaurant Manager
  • Squadron Activities Officer

Degrees

  • High School Diploma

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