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Executive Housekeeping Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dependable Executive Housekeeping offering 11-year history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Hardworking Executive Housekeeper bringing 11 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. Executive Housekeeper with 11 years providing superior cleaning services in hospitality industry. Areas of expertise include skilled team management, adhering to safety regulations and maintaining fun and efficient work environment for staff.

Work History
Concord Hospitality - Executive Housekeeping Manager
Clearwater Beach, FL, 02/2019 - 02/2020
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Streamlined weekly cleaning schedule for 8 employees.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Supervised 8 employees, including scheduling, training and performance monitoring.
  • Coordinated daily workflow through task prioritization and concise scheduling.
Concord Hospitality - Executive Housekeeping Manager
San Antonio, TX, 05/2017 - 02/2019
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Streamlined weekly cleaning schedule for 3 employees.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Supervised 3 employees, including scheduling, training and performance monitoring.
  • Employed best maintenance and safety practices with 95% incident rate.
  • Rolled out improved training programs for maintenance employees.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by 40 hours per week.
  • Completed administrative tasks such as answering phones, filing paperwork, and data entry.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness 5 times per shift.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Berry Global Group Inc. - Head Housekeeper/Desk Clerk S
Alsip, IL, 11/2009 - 05/2017
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by 20 hours per week.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
Beck Arnley World Parts - Picker Packer
City, STATE, 08/1996 - 02/2002
  • Entered package information into company's computer system using blooms system with high degree of accuracy.
  • Kept records accurate and current by documenting all movements in company system.
  • Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
  • Accurately measured and weighed packages to review dimensions and verify compliance with specifications.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Promoted delivery efficiency by accurately labeling and organizing containers.
Skills
  • Multiple Laundry equipment and all Eco dispensers
  • Motivational communicator
  • Staff Management
  • Time management expert
  • Chemical handling
  • Inventory replenishment
  • Employee scheduling
  • Leadership
  • Computer skills
  • Conflict resolution
  • Supervision
Education
Hunters Lane High School Nashville, TN Expected in 05/1990 High School Diploma : - GPA :

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Resume Overview

School Attended
  • Hunters Lane High School
Job Titles Held:
  • Executive Housekeeping Manager
  • Executive Housekeeping Manager
  • Head Housekeeper/Desk Clerk S
  • Picker Packer
Degrees
  • High School Diploma

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