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Executive Director PMO Resume Example

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EXECUTIVE DIRECTOR PMO
Executive Summary
PMP Certified IT professional with extensive experience leading project and development teams spanning a wide range of platforms in multiple industries.  Excels at being customer-focused, organized and knowledgeable about business process improvement.  Trained in PMBOK, Agile/Scrum and Six Sigma Project Management methodologies.  Experience establishing and managing a Program Management Office.
Core Qualifications
  • PMO Leadership & Standards
  • IT Project Management (PMP)
  • Business Process Analysis
  • Agile Software Development
  • IT Leadership
  • Process Improvement
  • ERP, CRM, Enterprise Systems Integration
Professional Experience
Executive Director PMO01/2009 to CurrentKaplan Inc.Fort Lauderdale, FL
  • Currently leads the IT Program Management Office for Kaplan University, Kaplan Inc's largest business unit.
  • Responsible for project portfolio planning with senior management, resource planning, PM assignment, project execution, and enterprise level PMO reporting.
  • Manage a team of Senior Project Managers responsible for delivery of custom software development, commercial software, and system upgrade projects.
  • Led the organizational implementation of agile / Scrum development methodology at Kaplan Higher Education.  Included re-definition of the software development life cycle, creation of new project management templates, an updated governance model and delivering agile process training to the Technology and Project Management teams.
  • Implemented an organizational project reporting process.
  • Chairs a weekly executive project review meeting that includes business executive stakeholders, Project Managers, and technology leaders.
  • Implemented Daptiv PPM and implemented standardized project & time tracking processes.
IT Project Manager01/2007 to 01/2009Kaplan Inc.Fort Lauderdale, FL
  • Led development and pilot business unit deployment of internally developed CRM system for us by 2000 Admissions Advisors ($5 MM budget) 
  • Led data warehouse project that delivered automated dashboard metrics showing KPI's for student enrollments, late starts, and drops.
  • Led several website re-platform projects for Kaplan Marketing (MS MOSS).
  • Recognized as leader on the team and eventually became manager.
Manager, Business Analysis01/2004 to 01/2006Spherion CorporationFort Lauderdale, FL
  • Managed team of Business Systems Analysts with responsibility across all technology platforms. 
  • Managed maintenance of all PeopleSoft core system configurations (Payroll, Financials and Staffing Front Office), ensuring approval, testing and communication of all changes.
  • Led implementation of enterprise wide PeopleSoft maintenance releases utilizing SDLC Methodology.  2006 release ($1.2M capital budget) included 37 modifications, involving 7 Business Analysts, 9 Developers and 9 QA Analysts.
Manager, Custom billing & E-commerce Systems01/2000 to 01/2004Spherion CorporationFort Lauderdale, FL
  • Managed 2 development teams responsible for electronic invoicing (billing >$1.7B annually) and E-commerce platform utilized for all internal and external data integration.
  • Held several technical lead roles during the company's PeopleSoft ERP implementation partnered with 3rd party integrators.
  • Developed MS SQL Server based billing sub-system that eliminated >40 MS Access billing databases, standardized processes, and significantly improved accuracy and cycle time.
  • Managed corporate payroll data conversion effort, PeopleSoft configuration setup, and billing modification development during the Enterprise PeopleSoft ERP implementation.
Senior Systems Engineer01/1999 to 01/2000Spherion CorporationFort Lauderdale, FL
  • Project Manager responsible for leading the data conversion and system integration activities for several acquired companies.
  • Performed analysis and data mapping, documented requirements, and managed data conversion activities to integrate 7 Accounts Payable, 7 Fixed Asset and 5 payroll systems to Spherion's corporate platform.
Business Analyst, Payroll Systems01/1994 to 01/1999General Electric CompanyFort Myers, FL
  • Project Manager responsible for implementation of client server, web, and telephony based applications for Payroll department of 160 end users disbursing >$6B annually to 160,000 employees in all 13 GE businesses
  • Documented functional and system requirements for a next generation payroll system.   Developed RFIs, evaluated payroll system providers, mapped current payroll business processes, and worked with HR Business Leaders to standardize payroll practices.
  • Implemented a data warehouse and reporting system, enabling the automated publishing of payroll Six Sigma quality measurements on the intranet utilizing Crystal Reports.  
Programmer Analyst - Accounts Payable01/1992 to 01/1994General Electric CompanyFort Myers, FL
  • MVS mainframe development resource serving in a progressive leadership role contributing to a growth in AP volume from 1M to over 5M invoices per year.
  • Provided maintenance and production support of Corporate Accounts Payable System.
  • Led a successful multi-year data conversion project involving integration of 3 other regional accounting centers into the Corporate Accounting Center.
Specialist, Accounts Payable01/1990 to 01/1992GE Client Business Services, IncFort Myers, FL
  • Coordinated productivity projects and EDI electronic invoicing testing with >100 vendors.
Specialist, Fixed Asset Functional Support01/1988 to 01/1992GE Client Business Services, IncFort Myers, FL
  • Functional IT liaison for user & IT support in Fixed Asset and General Ledger departments.
Education
MBA1994University of South FloridaTampa, FL
Finance1988Florida Institute of TechnologyMelbourne, FL
PMP Certification - Project Management Institute (2007) Certified Scrum Master (CSM) - Scrum Alliance (2010) Six Sigma Greenbelt - General Electric Company (1997)
Skills
  • PMO
  • Project Management, PMP
  • Program Management
  • Agile Software Development
  • Business Analysis
  • Process Improvement
  • Resource Planning
  • ERP, CRM
Affiliations
PMI South Florida Chapter
South Florida Agile Association
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Resume Overview

Companies Worked For:

  • Kaplan Inc.
  • Spherion Corporation
  • General Electric Company
  • GE Client Business Services, Inc

School Attended

  • University of South Florida
  • Florida Institute of Technology

Job Titles Held:

  • Executive Director PMO
  • IT Project Manager
  • Manager, Business Analysis
  • Manager, Custom billing & E-commerce Systems
  • Senior Systems Engineer
  • Business Analyst, Payroll Systems
  • Programmer Analyst - Accounts Payable
  • Specialist, Accounts Payable
  • Specialist, Fixed Asset Functional Support

Degrees

  • MBA 1994
    Finance 1988
    PMP Certification - Project Management Institute (2007) Certified Scrum Master (CSM) - Scrum Alliance (2010) Six Sigma Greenbelt - General Electric Company (1997)

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