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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Forward-thinking administrative assistant with solid history of accomplishment in mental health settings. Keep operations smooth, consistent and efficient to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning and operational oversight abilities.

Skills
  • Compliance and regulations
  • Program monitoring
  • Budgeting and financial management
  • Talent management and staffing
  • Team leadership, training and development
  • Business Administration
  • Quality control
  • Data interpretation
Experience
Executive Director/Office Manager, 11/2019 to Current
Restart Behavioral Health & WellnessCity, STATE,
  • Built referral pipeline by remaining active with community, establishing referral networks and resources.
  • Established and oversaw strategic business actions and streamlined operations.
  • Shared mission of organization with public through successful community outreach and marketing strategies.
  • Increased office organization by developing filing system and customer database protocols.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Updated employee paperwork and records.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
Medical Billing Specialist/ Owner, 02/2014 to Current
Precision Mental Health BillingCity, STATE,
  • Prepared billing statements for patients, ensuring correct diagnostic coding.
  • Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Remained up-to-date with all insurance requirements, including details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Determined prior authorizations for medication and outpatient procedures.
  • Reviewed and verified benefits and eligibility with speed and precision.
  • Applied payments, adjustments and denials into medical manager system.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Accurately coded diagnostics and prepared billing statements for patients.
  • Completed appeals and filed and submitted claims.
  • Performed quality control of data entry system to verify proper posting of claims and payments.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Posted and adjusted payments from insurance companies.
Intake Coordinator/Office Manager, 03/2015 to 11/2019
Mindscapes CounselingCity, STATE,
  • Updated group medical records and technical library to support smooth office operations.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
Intake Coordinator/Office Manager, 03/2011 to 11/2017
Ann Arbor Counseling AssociatesCity, STATE,
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Education and Training
Associate of Science: Psychology, Expected in 03/2012
University Of Phoenix - ,
GPA:

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Resume Overview

School Attended

  • University Of Phoenix

Job Titles Held:

  • Executive Director/Office Manager
  • Medical Billing Specialist/ Owner
  • Intake Coordinator/Office Manager
  • Intake Coordinator/Office Manager

Degrees

  • Associate of Science

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