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Executive Director of Operations Resume Example

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EXECUTIVE DIRECTOR OF OPERATIONS
Professional Summary

Executive with 12 years experience as an operator. Broad industry experience including small business development, management, and finance.

Skills
  • Team leadership
  • Budgeting and finance
  • Self-motivated, extremely organized
  • Project management
  • Conflict resolution
  • Process implementation
  • Menu development & pricing
  • Staff development; employee hiring & terminations
  • Risk management processes and analysis
  • Microsoft Office
  • CS4
  • Credit Analysis, Complex Loan Experience
  • Financial Reporting
  • Job Analysis & Compensation
  • Strategic Planning
  • Costing Analysis
  • Technical Writing / Policy Development
  • Marketing Strategies
Work History
  • Executive Director of Operations
  • WGI Holdings II, LLC
  • Birdsboro, PA
  • January 2010
  • Secured $1.2MM capital financing and successfully managed $1.5MM construction project over 3-year period while operating full-service establishment.
  • Interviewed, reviewed, and hired functional management team of 6 exempt professional personnel and 40+/- non-exempt employees.
  • Designed new brand and 175 item American Cuisine Menu.
  • Performed periodic costing analysis and financial reporting; adjusted pricing strategies commensurate to business goals.
  • Successfully negotiated and built rapport with dozens of vendors.
  • Developed core competencies, business philosophies, and wrote all company manuals, rules, policies, and handbooks.
  • Achieved $1.2MM Annual Revenues by recruiting a core staff and meeting a market demand for American fare and spirits.
  • Implemented marketing strategies which resulted in 2% growth annually of regular customer base.
  • Maintained a dozen key partnerships with vendors which lead to 28% food and 30% gross profit margins.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Responsible for creative design for prominent all newspaper, website, internal, and print advertising.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Lead middle management in day to day business operations, processes, and employee training/ conflict resolution.
  • Executive Director of Operations
  • WGI Holdings, LLC
  • Pottstown, PA
  • January 2008 to January 2017
  • Oversight of 49 non-exempt employees and 6 exempt employees.
  • Responsible for the strategic development and negotiation of entire 120k annual marketing budget.
  • Successfully expanded exposure area to 20 diameter miles resulting in increased market share, contributed to a consistent increase in gross sales of 5-7% annually.
  • Financial management & analysis of all banking, investing, and accounting practices.
  • Oversight and management of all employee relations, including conflict resolution.
  • Liaison to DOL for random employee labor law audits - strict adherence to FLSA / FMLA / ADA.
  • Successfully negotiated and continuously manage 12 marketing vendors and 25 product vendors.
  • Generated and implemented performance measurements that gauge customer satisfaction, collect key data, employee retention, and employee interaction.
  • Key HR Function in Business & Executive Roles: Ensured the successful launch of new business start-up.
  • Independently developed & implemented policies in key HR areas of training, compensation structures, benefits, & incentives.
  • Fostered a team-oriented environment conducive to increased motivation and performance.
  • Management retention rate less than 10%, compared to an industry employee turnover rate average of 52% (BLS, 2011).
  • Practiced strategic development and hands-on generalist initiatives.
  • Developed hierarchal design, including conducting job analysis and writing formal job descriptions.
  • Negotiated approximately 650 offers, 120 promotions/ demotions, and delivered bonuses & incentives to both exempt and non-exempt positions.
  • Instituted preferred providers list and negotiated annual insurance rates: workers comp, CGL, etc.
  • Reduced total compensation costs by 8-10% annually through meticulous recordkeeping, scheduling, and strategic alignment of business need and human capital productivity.
  • Written and presented employee, operational, and kitchen manuals covering critical human behavior issues including disciplinary procedures, code of conduct, FMLA policy and benefits information, including kitchen training manuals, orientation packets, & employee handbooks.
  • Developed and introduced employee evaluation programs.
  • Incorporated management reflection practices to improve management performance through self-evaluation techniques.
  • Conducted job analysis and generated job descriptions across all levels.
  • Observed, measured, and interviewed employees to construct an accurate depiction of the duties/tasks and skills required for each position.
  • Assigned KSAOs relevant to increased human capital efficiencies.
  • Meticulous and ethical documentation on employees resulted in 99.5% success rate in negotiating UC dozens of UC claims.
  • Prepared written appeals, notices, and responses to various domestic issues.
  • Performed interviews for broad span of positions, both management & non-management; and developed guide for functional managers to conduct interviews and perform employee selection.
  • Senior Credit Analyst
  • NPBancshares, LLC
  • Boyertown, PA
  • January 2005 to January 2008
  • Key Role Functions: Performed underwriting analysis of commercial borrower's character, credit worthiness, and financial condition for proposals greater than $1MM, up to $60MM (broad industry spectrum).
  • Top performer in portfolios management, ability to successfully underwrite and manage 40% more production of entire department.
  • Managed multiple risks with various lenders on an ongoing basis in various divisions.
  • Identified and mitigated related risk exposures: ability to apply reasoning on complex exposures.
  • Delivered oral conclusive reports from a broad range of financial statements: BS, P&L, cash flows, inventory logs, receivables, environmental reports, & surveys.
  • Prepared technical reports/ memos for presentation to board, committees, and executive authorities.
  • Applied investigative practice to complex scenarios using various sources of information: web, DNBi, appraisals, internal liquidity/ leverage/ profitability analyses, searches, & IRR.
  • Conducted industry research, comparative & continuity analysis, sources & use analysis.
  • Performed debt-service, global cash flow analysis, and derived financial statement assessments.
  • Interacted with lenders, board members, lawyers, accountants, CEOs, range of business owners; including onsite facility inspections to identify potential risk exposures.
  • Conducted risk assessment ratings on every exposure with supportive synopsis.
  • Managed risk departments pipeline and was able to develop a streamlined approach of annual renewals using decentralized shared drive systems for financial statement analysis.
  • Actively trained, guided, and directed Junior, Level I, and Level II Analysts.
  • Continued to consult for six months following voluntary separation.
Education
  • MBA - Human Resources Management
  • Keller Graduate School of Management- King of Prussia Center
  • King of Prussia, PA
  • 2012
  • Graduated with distinction, 3.9 GPA
  • Dual Masters with Business Concentration (MBA)
  • Associate of Science - Business Management
  • Montgomery County Community College: West Campus
  • Pottstown
  • 2002
  • Graduated with Honors, 3.9 GPA
  • Associate of Science - Business Management
  • Montgomery County Community College: West Campus
  • Pottstown, PA
  • 2002
  • Graduated with Honors, 3.9 GPA
  • Associate of Risk Management (ARM) - Risk Management
  • Rma & Risk Management Association
  • Philadelphia, PA

Insurance Services
  • Associate in Insurance Services (AIS) - Commerical Insurance
  • Rma & Risk Management Association
  • Philadelphia, PA

Risk Management
  • Associate in Underwriting (AU) - Commercial Underwriting
  • Rma & Risk Management Association
  • Philadelphia, PA
Skills
Accounting, ADA, Photoshop, Analytical Skills, approach, Auditing, banking, benefits, budget, business operations, cash flow analysis, Oral, concept, conflict resolution, Costing, Credit, Critical Thinking, customer satisfaction, documentation, Employee Relations, Finance, financing, financial, Financial Analysis, Financial management & analysis, financial reporting, financial statements, financial statement analysis, functional, Hiring, HRIS, HR, image, industry research, Insurance, Interpretation, inventory, Job Analysis, Law, marketing, market, MS Office, Multi-Tasking, negotiating, Negotiation, Networking, ORACLE, Organizational Design, personnel, policies, pricing strategies, Problem-Solving Skills, Project Planning, proposals, rapport, Real Estate, Relationship Management, risk assessment, Risk Management, sales, SAP, scheduling, Strategic, strategic analysis, strategic development, surveys, training manuals, employee handbooks, Underwriting, Written
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Resume Overview

Companies Worked For:

  • WGI Holdings II, LLC
  • WGI Holdings, LLC
  • NPBancshares, LLC

School Attended

  • Keller Graduate School of Management- King of Prussia Center
  • Montgomery County Community College: West Campus
  • Rma & Risk Management Association

Job Titles Held:

  • Executive Director of Operations
  • Senior Credit Analyst

Degrees

  • MBA - Human Resources Management
    Associate of Science - Business Management
    Associate of Science - Business Management
    Associate of Risk Management (ARM) - Risk Management
    Associate in Insurance Services (AIS) - Commerical Insurance
    Associate in Underwriting (AU) - Commercial Underwriting

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