executive director of operations resume example with 13 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Executive with 12 years experience as an operator. Broad industry experience including small business development, management, and finance.
Skills
Team leadership
Budgeting and finance
Self-motivated, extremely organized
Project management
Conflict resolution
Process implementation
Menu development & pricing
Staff development; employee hiring & terminations
Risk management processes and analysis
Microsoft Office
CS4
Credit Analysis, Complex Loan Experience
Financial Reporting
Job Analysis & Compensation
Strategic Planning
Costing Analysis
Technical Writing / Policy Development
Marketing Strategies
Work History
Executive Director of Operations, 01/2010 - 2018 The University Of Oklahoma – Norman, OK,
Secured $1.2MM capital financing and successfully managed $1.5MM construction project over 3-year period while operating full-service establishment.
Interviewed, reviewed, and hired functional management team of 6 exempt professional personnel and 40+/- non-exempt employees.
Designed new brand and 175 item American Cuisine Menu.
Performed periodic costing analysis and financial reporting; adjusted pricing strategies commensurate to business goals.
Successfully negotiated and built rapport with dozens of vendors.
Developed core competencies, business philosophies, and wrote all company manuals, rules, policies, and handbooks.
Achieved $1.2MM Annual Revenues by recruiting a core staff and meeting a market demand for American fare and spirits.
Implemented marketing strategies which resulted in 2% growth annually of regular customer base.
Maintained a dozen key partnerships with vendors which lead to 28% food and 30% gross profit margins.
Developed new process for employee evaluation which resulted in marked performance improvements.
Responsible for creative design for prominent all newspaper, website, internal, and print advertising.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Lead middle management in day to day business operations, processes, and employee training/ conflict resolution.
Executive Director of Operations, 01/2008 - 01/2017 The University Of Oklahoma – Norman, OK,
Oversight of 49 non-exempt employees and 6 exempt employees.
Responsible for the strategic development and negotiation of entire 120k annual marketing budget.
Successfully expanded exposure area to 20 diameter miles resulting in increased market share, contributed to a consistent increase in gross sales of 5-7% annually.
Financial management & analysis of all banking, investing, and accounting practices.
Oversight and management of all employee relations, including conflict resolution.
Liaison to DOL for random employee labor law audits - strict adherence to FLSA / FMLA / ADA.
Successfully negotiated and continuously manage 12 marketing vendors and 25 product vendors.
Generated and implemented performance measurements that gauge customer satisfaction, collect key data, employee retention, and employee interaction.
Key HR Function in Business & Executive Roles: Ensured the successful launch of new business start-up.
Independently developed & implemented policies in key HR areas of training, compensation structures, benefits, & incentives.
Fostered a team-oriented environment conducive to increased motivation and performance.
Management retention rate less than 10%, compared to an industry employee turnover rate average of 52% (BLS, 2011).
Practiced strategic development and hands-on generalist initiatives.
Developed hierarchal design, including conducting job analysis and writing formal job descriptions.
Negotiated approximately 650 offers, 120 promotions/ demotions, and delivered bonuses & incentives to both exempt and non-exempt positions.
Instituted preferred providers list and negotiated annual insurance rates: workers comp, CGL, etc.
Reduced total compensation costs by 8-10% annually through meticulous recordkeeping, scheduling, and strategic alignment of business need and human capital productivity.
Written and presented employee, operational, and kitchen manuals covering critical human behavior issues including disciplinary procedures, code of conduct, FMLA policy and benefits information, including kitchen training manuals, orientation packets, & employee handbooks.
Developed and introduced employee evaluation programs.
Incorporated management reflection practices to improve management performance through self-evaluation techniques.
Conducted job analysis and generated job descriptions across all levels.
Observed, measured, and interviewed employees to construct an accurate depiction of the duties/tasks and skills required for each position.
Assigned KSAOs relevant to increased human capital efficiencies.
Meticulous and ethical documentation on employees resulted in 99.5% success rate in negotiating UC dozens of UC claims.
Prepared written appeals, notices, and responses to various domestic issues.
Performed interviews for broad span of positions, both management & non-management; and developed guide for functional managers to conduct interviews and perform employee selection.
Key Role Functions: Performed underwriting analysis of commercial borrower's character, credit worthiness, and financial condition for proposals greater than $1MM, up to $60MM (broad industry spectrum).
Top performer in portfolios management, ability to successfully underwrite and manage 40% more production of entire department.
Managed multiple risks with various lenders on an ongoing basis in various divisions.
Identified and mitigated related risk exposures: ability to apply reasoning on complex exposures.
Delivered oral conclusive reports from a broad range of financial statements: BS, P&L, cash flows, inventory logs, receivables, environmental reports, & surveys.
Prepared technical reports/ memos for presentation to board, committees, and executive authorities.
Applied investigative practice to complex scenarios using various sources of information: web, DNBi, appraisals, internal liquidity/ leverage/ profitability analyses, searches, & IRR.
Conducted industry research, comparative & continuity analysis, sources & use analysis.
Performed debt-service, global cash flow analysis, and derived financial statement assessments.
Interacted with lenders, board members, lawyers, accountants, CEOs, range of business owners; including onsite facility inspections to identify potential risk exposures.
Conducted risk assessment ratings on every exposure with supportive synopsis.
Managed risk departments pipeline and was able to develop a streamlined approach of annual renewals using decentralized shared drive systems for financial statement analysis.
Actively trained, guided, and directed Junior, Level I, and Level II Analysts.
Continued to consult for six months following voluntary separation.
Education
MBA: Human Resources Management, Expected in 2012 - Keller Graduate School of Management- King of Prussia Center - King of Prussia, PA GPA: Status -
Graduated with distinction, 3.9 GPA
Dual Masters with Business Concentration (MBA)
Associate of Science: Business Management, Expected in 2002 - Montgomery County Community College: West Campus - Pottstown, GPA: Status -
Graduated with Honors, 3.9 GPA
Associate of Science: Business Management, Expected in 2002 - Montgomery County Community College: West Campus - Pottstown, PA GPA: Status -
Graduated with Honors, 3.9 GPA
Associate of Risk Management (ARM): Risk Management, Expected in - Rma & Risk Management Association - Philadelphia, PA GPA: Status -
Insurance Services
Associate in Insurance Services (AIS): Commerical Insurance, Expected in - Rma & Risk Management Association - Philadelphia, PA GPA: Status -
Risk Management
Associate in Underwriting (AU): Commercial Underwriting, Expected in - Rma & Risk Management Association - Philadelphia, PA GPA: Status -
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Resume Overview
School Attended
Keller Graduate School of Management- King of Prussia Center