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executive director of operations resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Links
  • Johnsonmaria.com
Professional Summary

Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. Dedicated Chief Operations Officer possessing experience evaluating performance by interpreting metrics and data. Adept at writing and submitting reports to the CEO on various materials of importance. Reliable operations specialist with extensive experience establishing policies promoting the company culture and vision. Demonstrated Chief Operations Officer offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview. Strong leadership professional experienced in designing and implementing business plans, procedures, and strategies. Skilled at setting comprehensive goals for growth and performance.

Skills
  • Employee reviews
  • Effective leader
  • Staff training/development
  • Coaching and mentoring
  • Budget development
  • Employee scheduling
  • Relationship building
  • Compassion
  • Relationship-Building
  • Cultural awareness
  • Client account management
  • Strategic Planning
  • Budgeting and finance
  • Team Bonding
  • Profitability improvement
Work History
07/2017 to 07/2020
Executive Director of Operations The University Of Oklahoma Norman, OK,
  • Served instrumental role in organizational transformation and implementation and participated in 5 successful large-scale corporate restructurings.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Delegated managers and sales daily tasks to employees, streamlining daily progress and efficiency.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall costs.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Managed 50 team members across accounting, services, detail, sale departments.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Implemented business strategies by executing and digital marketing to increase website traffic by 30%.
  • Implemented brand development strategies, including business development strategies, logo designs, and website design
  • Implemented brand development strategies, including business development strategies, logo designs, and website.
04/2015 to 07/2017
Podium Presenter/Senior Sales Associate Worldmark By Wyndham City, STATE,
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
  • Reported sales data to upper management as directed.
  • Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
  • Developed sales plans to increase market share, customer base and revenue.
  • Implemented new marketing initiatives to drive sales and improve overall performance.
  • Promoted brand awareness and utilized networking to increase brand development.
01/2014 to 01/2015
Podium Presenter /Senior Sales Associate Bluegreen Vacations City, STATE,
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Monitored sales team performance and provided constructive feedback.
  • Reported sales data to upper management as directed.
  • Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Achieved and exceeded sales goals for
  • Championed company products and added to 10% increase in quarterly revenue.
01/2005 to 01/2014
Director of Staffing Standout Resource Llc City, STATE,
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Developed lists of qualified candidates for corporate hiring managers.
  • Managed recruitment team and educated and mentored new advisors.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Worked with senior leadership in overhauling Salesforce.
  • Streamlined recruiting processes for entire team.
  • Adhered to corporate branding requirements when filling positions.
  • Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
  • Achieved and exceeded sales goals for 9 consecutive months.
Education
Expected in
License Cosmetologist : Cosmetology Education
Laney College - Oakland, CA
GPA:

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Resume Overview

School Attended

  • Laney College

Job Titles Held:

  • Executive Director of Operations
  • Podium Presenter/Senior Sales Associate
  • Podium Presenter /Senior Sales Associate
  • Director of Staffing

Degrees

  • License Cosmetologist

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