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executive director of operations resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Seasoned Executive Director bringing 5+ years' expertise in the Senior Living industry markets, including competitive intelligence, business planning and deliverance of high-end quality of care and customer satisfaction to a wide spectrum of clients and professional partners. Proven leader and builder of dynamic alliances, hyper-performing teams, strategic sales and marketing initiatives and profit-generation. Demonstrated success with elite portfolio of clientele and referral sources. Committed to cost-effective management of resources and assets, creating opportunities for business, partners and clients, driving entrepreneurial thought and delivering world-class customer service experience.

Skills
  • Performance Assessment
  • Finance and Accounting Oversight
  • Focus and Follow-Through
  • Budget Control
  • Quality Assurance
  • Team Leadership
  • Administrative Management
  • Staff Development
  • Hiring and Onboarding
  • Problem Anticipation and Resolution
  • Operations Oversight
  • Customer Service Management
  • Sales Promotion
  • Organizational Leadership
  • New Business Development
Experience
Executive Director of Operations, 12/2017 - 08/2022
Benchmark Senior Living Billerica, MA,
  • Accomplished leader, skilled at maximizing employees skills and knowledge, to achieve highest performance goals.
  • Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state and local laws and regulations.
  • Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
  • Fostered proactive attitude and future-focused thinking among staff in fast-paced environment.
  • Monitored outcome measures, program outcomes and performance improvement.
  • Revamped internal procedures into clearly defined structure, resulting in higher quality services and cost reductions.
  • Prepared financial reports, including budgeting, profit and loss and legal analysis.
  • Utilized effective communication and active listening to meet customer service standards.
  • Optimized sales and reduced overhead costs resulting in increased profitability.
  • Numerous company wide Operations awards: Highest ADC Net Gains Q1 and Q4, Highest Non-Paid Referral Move-Ins Q1 and Q2, Highest Number of Move-Ins Q1 for 2021. Highest Non-Paid Referral Move-Ins Q1, Largest Increase in Occupancy year over year for the past 5 years, Highest Non-Paid Referral Move-Ins Q2 for 2022.
Director of Sales and Business Development, 01/2016 - 12/2017
Supply Chain Solutions Mount Ephraim, NJ,
  • Maintained professional network of potential clients and business opportunities.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Created and maintained sales environment to support business objectives.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Performed sales consultations and educated clients on Assisted Living products and services.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Attended trade shows for in-person engagement and network building.
  • Prepared sales production reports for senior management.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Researched and communicated competitive activity to influence marketing plans and sales tactics.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Tracked monthly sales to generate reports for business development planning.
  • Analyzed competitors' successes and failures, evaluating impact on market.
Director of Sales and Marketing, 01/2015 - 01/2016
Renaissance Senior Living Of Vero Beach Vero Beach, FL,
  • Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships.
  • Established and maintained consistent and vibrant corporate image through product lines, represented company at trade events and developed strategic relationships with key prospects.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Cultivated strong professional relationships with referral sources and key clients to drive long-term business development.
  • Created presentation materials for sales, customer relations and management purposes.
  • Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Created and delivered in-depth sales presentations to potential customers.
Education and Training
Licensed Practical Nurse: Nursing, Expected in 06/2010
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Upper Cape Cod Regional Technical School - Buzzards Bay, MA
GPA:
Status -
Associate of Arts: Criminal Justice, Expected in 05/2001
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Dean College - Franklin, MA
GPA:
Status -
Certifications
  • Certified Dementia Care Practitioner, Current
  • Basic Life Support Certified, Current
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Resume Overview

School Attended

  • Upper Cape Cod Regional Technical School
  • Dean College

Job Titles Held:

  • Executive Director of Operations
  • Director of Sales and Business Development
  • Director of Sales and Marketing

Degrees

  • Licensed Practical Nurse
  • Associate of Arts

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