Executive Director of Operations Resume Example
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EXECUTIVE DIRECTOR OF OPERATIONS
Summary
Passionate, spirited and skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service and directing operations. Equipped to apply restaurant operational experience to grow world-class organizations. Accomplished Multi-unit Operation's Manager with 25-year proven ability to drive sales growth, reduce costs and build business relations.
Skills
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Experience
Benchmark Senior Living | Shrewsbury , MAExecutive Director of Operations05/2009 - Current
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Evaluated financial statements and P&L reports to monitor restaurant performance to devise solutions for improvement and cost reduction.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Oversaw daily operations of restaurant business, including 200+ employees across 3 locations.
- Promoted profitability of restaurantbusiness by tracking performance indicators and driving corrective action.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Elevated resource allocation, accurately controlling expenses.
- Monitored progress by establishing plans, budgets and measuring results.
- Identified and solved complex strategy problems to drive organizational goals.
On The Border | Arlington , TXGeneral Manger09/2006 - 03/2009
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Sought out and implemented methods to improve service and team performance and boost business sustainability.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
Kincaid's Restaurant | City , STATERestaurant Manager04/1999 - 09/2007
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Managed accounts payable, accounts receivable and payroll.
- Regularly updated computer systems with new pricing and daily food specials.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education and Training
Salem High School | CityHigh School Diploma06/1991
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Salem High School
Job Titles Held:
- Executive Director of Operations
- General Manger
- Restaurant Manager
Degrees
- High School Diploma
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