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Executive Director of Operations Resume Example

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EXECUTIVE DIRECTOR OF OPERATIONS
Summary

Passionate, spirited and skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service and directing operations. Equipped to apply restaurant operational experience to grow world-class organizations. Accomplished Multi-unit Operation's Manager with 25-year proven ability to drive sales growth, reduce costs and build business relations.

Skills
  • Restaurant operations management
  • Staffing and development
  • Organization and prioritization
  • Full service restaurant background
  • Strong leader
  • Directing and Controlling for results
Experience
M&M Hospitality Group | Suffolk, VAExecutive Director of Operations05/2009 - Current
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Evaluated financial statements and P&L reports to monitor restaurant performance to devise solutions for improvement and cost reduction.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Oversaw daily operations of restaurant business, including 200+ employees across 3 locations.
  • Promoted profitability of restaurantbusiness by tracking performance indicators and driving corrective action.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Elevated resource allocation, accurately controlling expenses.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Identified and solved complex strategy problems to drive organizational goals.
Vivre Restaurant Group T/a La Galleria | NORFOLK, VirginiaGeneral Manger09/2006 - 03/2009
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
Kincaid's Restaurant | NORFOLK, VirginiaRestaurant Manager04/1999 - 09/2007
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Managed accounts payable, accounts receivable and payroll.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education and Training
Salem High School | Virginia Beach, VAHigh School Diploma06/1991
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Resume Overview

Companies Worked For:

  • M&M Hospitality Group
  • Vivre Restaurant Group T/a La Galleria
  • Kincaid's Restaurant

School Attended

  • Salem High School

Job Titles Held:

  • Executive Director of Operations
  • General Manger
  • Restaurant Manager

Degrees

  • High School Diploma

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