Executive Director of Operations Resume Example

Provided administrative, financial and operational leadership to 10 ambulatory practices in collaboration with practice physicians, managers and senior leaders.

• Managed $31 million in revenue, 40 clinicians, 6 direct reports and 127 indirect reports
• Cultivated a relationship of mutual respect and trust with physician leaders, practice managers and senior leadership
• Directed practice operations to assure financial viability through service quality and clinical excellence
• Managed financial resources including planning and maintaining operational budgets
• Developed new strategies to increase market share
• Built a culture of trust and engagement at a direct report, work group and hospital level
• Supported WellStar Medical Groups commitment to excellence and patient satisfaction
• Demonstrated effective hiring and management of physicians and practice managers

System Leadership Committee Appointments:

• Vice-chairman System Trust Collaborative: spearheaded the WellStar Medical Group Manager Trust and Engagement Retreat
• Operational leadership in the development and execution of the WellStar Medical Group Peer to Peer Provider Coaching Initiative

Managed the daily operations of two high volume pulmonary practices with 16 direct reports and 7 providers.

• Carefully selected, developed and retained qualified staff and regularly evaluated employee performance
• Participated in the annual budget process and conducted monthly reviews to ensure finances were properly allocated
• Served as the interim manager of the Acworth and Austell offices. While serving in those roles stabilized staffing and office operations. While managing the Acworth office coordinated all Epic training and Epic implementation. Trained and developed the new managers of each location and provided support during the transition
• Piloted 3 COPD collaboration projects in the Douglas office and worked with the project managers from each team to refine processes and outcomes
• Successfully coordinated moving and renovating a new office space for the Hiram location. Managed growth of the practice from one provider to three providers
• Consistently achieved above the 90th percentile in patient satisfaction.
  

Managed office operations for a private surgery practice

• Developed and grew a separate aesthetic skincare entity
• Managed all financial resources
• Worked closely with the practice CPA to develop and manage the annual budget
• Partnered with local businesses to coordinate marketing and promotional events to increase market share