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Executive Director of Operations Resume Example

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EXECUTIVE DIRECTOR OF OPERATIONS
Professional Summary

Healthcare executive delivering ambulatory operations expertise gained through 20 years of healthcare leadership. Motivating leader with history of building and managing leadership teams. Proficient at identifying operational and financial opportunities as well as integrating solutions to achieve results. Strong relationship builder works well with stakeholders and corporate teams.

Education and Training
Master of Science:Health AdministrationLiberty University, Lynchburg, VA

27 hours completed

Bachelor of Arts:PsychologyGeorgia State University, Atlanta, Georgia
Skill Highlights
  • Confident leader
  • Excellent communicator and public speaker
  • Relationship and team building
  • Results oriented leadership
  • Delegation and empowerment
  • Change management
  • Personal and professional integrity
  • Conflict resolution and crucial conversations
Professional Experience
WellStar Health SystemMarietta, GAExecutive Director of Operations03/2018 to Current

Provide administrative, financial, and operational leadership to 15 ambulatory practices in collaboration with the assistant director of operations, managers, physicians and senior leaders. Additionally, lead projects for WellStar Medical Group that support system initiatives.

  • Manage $50 million in revenue, 66 clinicians, 10 direct reports and 213 indirect reports
  • Manage an assistant director of practice operations
  • Cultivate a relationship of mutual respect and trust with the assistant director, practice managers, physician leaders and senior leadership
  • Direct practice operations to assure financial viability through service quality and clinical excellence
  • Manage financial resources including planning and maintaining operational budgets
  • Develop new strategies to increase market share
  • Build a culture of trust and engagement at a direct report, work group and hospital level
  • Support WellStar Medical Groups commitment to excellence and patient satisfaction
  • Demonstrate effective hiring and management of executive leaders, physicians and practice managers

System Leadership Committee Appointments:

  • Vice-chairman of the System Trust Collaborative: presented the new Mission, Vision and Values at Leadership WellStar Day
  • Co-chairman of the WellStar Medical Group Operations and Clinical Integration Initiative
  • Operational leader of the ambulatory Teaming Model
WellStar Health SystemMarietta, GADirector of Operations09/2016 to 03/2018

Provided administrative, financial and operational leadership to 10 ambulatory practices in collaboration with practice physicians, managers and senior leaders.

  • Managed $31 million in revenue, 40 clinicians, 6 direct reports and 127 indirect reports
  • Cultivated a relationship of mutual respect and trust with physician leaders, practice managers and senior leadership
  • Directed practice operations to assure financial viability through service quality and clinical excellence
  • Managed financial resources including planning and maintaining operational budgets
  • Developed new strategies to increase market share
  • Built a culture of trust and engagement at a direct report, work group and hospital level
  • Supported WellStar Medical Groups commitment to excellence and patient satisfaction
  • Demonstrated effective hiring and management of physicians and practice managers

System Leadership Committee Appointments:

  • Vice-chairman System Trust Collaborative: spearheaded the WellStar Medical Group Manager Trust and Engagement Retreat
  • Operational leadership in the development and execution of the WellStar Medical Group Peer to Peer Provider Coaching Initiative
WellStar Pulmonary MedicineDouglas and Hiram, GAPractice Manager02/2013 to 09/2016

Managed the daily operations of two high volume pulmonary practices with 16 direct reports and 7 providers.

  • Carefully selected, developed and retained qualified staff and regularly evaluated employee performance
  • Participated in the annual budget process and conducted monthly reviews to ensure finances were properly allocated
  • Served as the interim manager of the Acworth and Austell offices. While serving in those roles stabilized staffing and office operations. While managing the Acworth office coordinated all Epic training and Epic implementation. Trained and developed the new managers of each location and provided support during the transition
  • Piloted 3 COPD collaboration projects in the Douglas office and worked with the project managers from each team to refine processes and outcomes
  • Successfully coordinated moving and renovating a new office space for the Hiram location. Managed growth of the practice from one provider to three providers
  • Consistently achieved above the 90th percentile in patient satisfaction.
Dr. Vincent ZubowiczAtlanta, GAOffice Manager01/2002 to 09/2012

Managed office operations for a private surgery practice

  • Developed and grew a separate aesthetic skincare entity
  • Managed all financial resources
  • Worked closely with the practice CPA to develop and manage the annual budget
  • Partnered with local businesses to coordinate marketing and promotional events to increase market share
Accomplishments
  • WellStar Top Leader
  • WellStar Foundations of Management
  • Lean Six Sigma-Yellow Belt
  • Stephen Ministry Leader
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Resume Overview

Companies Worked For:

  • WellStar Health System
  • WellStar Pulmonary Medicine
  • Dr. Vincent Zubowicz

School Attended

  • Liberty University
  • Georgia State University

Job Titles Held:

  • Executive Director of Operations
  • Director of Operations
  • Practice Manager
  • Office Manager

Degrees

  • Master of Science : Health Administration
    Bachelor of Arts : Psychology

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