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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated, dependable and creative hospitality professional with over 10 years of hotel operations, revenue management and guest relations experience. Committed to ensure excellence in providing an outstanding guest service and financial profitability. Skilled in developing and training teams. Forward-thinking and proactive with achievements across sales, food & beverage, front office, and revenue management. Team member with abilities of creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Employee Motivation and Performance
  • Profit and Loss Management
  • Relationship and Team Building
  • Organizational Development
  • Goal Setting
  • Quality Control Planning
  • Adaptable and Flexible
  • Cross-Functional Collaboration
  • Departmental Coordination
  • Talent Recruitment
  • Project Oversight
Work History
03/2019 to 06/2021 Executive Director of Housekeeping Hyatt Hotels Corp. | Santa Clara, CA,

• Established new customer service and problem resolution processes to improve client satisfaction rates.
• Boosted customer satisfaction scores from 38% to 98% in 4 months’ time.
• Hired and trained new employees, built consolidated team of over 50 people servicing two hotels, 256 guest rooms, public areas and 6 restaurants, Grand Plaza and Beachcombers Resort.
• Instituted cost control and other operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
• Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.

06/2016 to 03/2019 Guest Service Manager Bluelinx Corporation | Tampa, FL,

• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
• Oversaw day-to-day operations of 156-room hotel with staff of 16 front of the house and sales & marketing employees.
• Managed and maintained group and transient inventory controls, implemented blackout dates, and conducted forecasting.
• Developed, monitored, and adjusted pricing strategies based on competitive and demand analyses.
• Participated in financial activities such as setting room rates, establishing budgets, and allocating funds to departments.

06/2014 to 06/2016 Rate and Revenue Analyst Tradewinds Island Grand Resort | City, STATE,

• Participated in creation of room rate promotional and marketing packages.
• Managed, reported, and analyzed all OTA and Dynamic rate productivity.
• Monitored total of 550 room inventory for 2 resorts, Island Grand and Guy Harvey.
• Communicated with third parties and wholesale travel agencies to assure proper rate parity
• Served as liaison with front office, sales, and reservations to maximize inventory, profitability.
• Received several sales awards for achieving and fulfilling all sales goals.
• Facilitated group block management process to ensure contracted blocks are maintained, forecasted, and yielded.

02/2007 to 05/2014 General Manager Grand Plaza Hotel Beachfront Resort & Conference Center | City, STATE,
  • Generated daily, weekly, and monthly revenue and statistics reports.
  • Exceeded regional annual sales target by 20 %.
  • Established and administered annual budgets with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Oversaw and improved sales & marketing, front desk, housekeeping, and engineering work results through efficient coordination of daily operations.
  • Optimized revenue streams with catering sales, producing up to 600 beach weddings per year.
  • Developed and maintained partnership with all OTA and Third-Party Site market managers.
  • Ensured excellence in providing exceptional guest services and experience.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Performed pricing and estimates based on customer needs and requirements.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
Education
Expected in 2001 Bachelor of Arts | Business Administration University of Bridgeport, Bridgeport, CT, GPA:
Expected in 1990 Associate of Arts | Applied Economics University of Latvia, Riga, Latvia, GPA:

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Resume Overview

School Attended

  • University of Bridgeport
  • University of Latvia

Job Titles Held:

  • Executive Director of Housekeeping
  • Guest Service Manager
  • Rate and Revenue Analyst
  • General Manager

Degrees

  • Bachelor of Arts
  • Associate of Arts

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