executive director resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Strategic-thinking Registered Nurse with the proven ability to strengthen clinical compliance, cultivate sustainable growth, and foster financial health through strong leadership. Particularly skilled in synthesizing and analyzing pertinent data to identify variances and implement effective action plans through QAPI program to attain goals. Extensive knowledge of hospice field and regulatory compliance. Proficient in development of robust training and education programs to increase quality, cultivate accountability, and promote excellence. Strong operational skills and solid experience preparing teams for surveys, clinical process implementation, and regulating policies. Excels at collaboration and interpersonal communication.

  • QAPI
  • Organizational Policies
  • Microsoft Office
  • Process Implementation
  • Accreditation Standards
  • Federal Regulations
  • Electronic Medical Record
  • Analytical Skills
  • Clinical Documentation
  • Audit Preparation
  • Strategic And Financial Planning
  • Data Trending
  • ACHC Certification
  • Action Plan Development
  • Clinical Services
  • Patient And Family Advocacy
  • Policies And Procedures
Work History
Executive Director, 08/2019 to 01/2021
Providence Health & ServicesApple Valley, CA,
  • Elevated and maintained branch as statewide leader in all quality metrics measures including CAHPS through strategic improvements to enhance operational and organizational efficiency.
  • Collected and interpreted key clinical metrics to determine which programs met desired outcomes or required further streamlining for success.
  • Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
  • Increased branch contribution margin from 1.7% to 44% through strategic planning, aggressive marketing, and effective resource allocation.
  • Increased branch ADC by 200% through consistent, goal-oriented collaboration with clinical, operational, and business development teams
  • Promoted mission of organization via successful community outreach and marketing strategies.
Registered Nurse Consultant, 10/2016 to 08/2019
Palmetto HealthEasley, SC,
  • Assisted regional leadership in improving clinical operations for low-performing branches.
  • Analyzed diverse data sets to determine root cause and develop action plans for identified weaknesses.
  • Contributed clinical expertise to help optimize branch staff performance and improve quality data scores.
  • Developed and implemented audit tools to ensure compliance with Medicare regulations.
  • Collaborated with leadership to devise initiatives for improving clinical staff satisfaction, retention and morale.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Patient Care Manager, 06/2013 to 10/2016
Munson Medical CenterSuttons Bay, MI,
  • Skillfully managed clinical staff through recruitment, training, education, and evaluation.
  • Designed and implemented clinical training programs and initiatives to address staff knowledge deficits.
  • Developed programs to increase staff and facility partners' knowledge of hospice benefit.
  • Extrapolated QAPI data to develop attainable goals and appropriate action plans.
  • Increased and maintained high staff morale through effective communication and proactive supervisory practices.
  • Participated in state surveys and inspections; assisted in preparing for and analyzing results of internal audits.
  • Ensured clinical and operational compliance through chart reviews and adherence to company policies and procedures.
  • Facilitated all aspects of patient care including implementation of treatment plans and interdisciplinary team assignments.
Patient Care Manager, 03/2011 to 06/2013
Munson Medical CenterTraverse City, MI,
  • Oversaw training, staffing, and education of clinical staff.
  • Developed and presented evidenced-based education modules to improve staff and community partners' knowledge of hospice eligibility, symptom management, and disease trajectories.
  • Spearheaded Performance Improvement Programs to address survey deficiencies.
  • Collaborated with interdisciplinary teams and hospice medical directors to develop and manage individualized plans of care.
  • Evaluated nursing staff's performance, developed educational programs, and prioritized professional development opportunities to promote individual and team competencies, clinical knowledge, and delivery of care.
  • Reviewed clinical documentation for compliance with Medicare guidelines and accuracy of information.
Bachelor of Science: Nursing, Expected in 06/2010 to Carson-Newman University - Jefferson City, TN
  • Registered Nurse, State of Tennessee, License No. 176777
  • Certified Hospice and Palliative Care Nurse, HPNA/HPCC, Certification No. 112100465

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Resume Overview

School Attended

  • Carson-Newman University

Job Titles Held:

  • Executive Director
  • Registered Nurse Consultant
  • Patient Care Manager
  • Patient Care Manager


  • Bachelor of Science

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