I am a highly organized, detail-oriented and dependable candidate that has been successful at managing multiple priorities with a positive attitude. It is my goal to be an asset to the team assisting however needed from Day 1 to beyond licensing. I welcome any added responsibilities to meet the goals of the team. I am eager to maintain a Trainee position and driven to learn the position inside and out.
Increased profitability and productivity by minimizing downtime and streamlining orders by creating reports for new orders, gathering Subject MLS and Subject Tax Data from various municipalities, and drafted data using Titan Drive.
Maintain Client/Vendor sources with required documentation to remain eligible to receive new orders.
Communicated with Vendors and Subject Contacts on behalf of Appraiser.
Maintained high work volume and tight deadlines.
Accompanied on inspections to familiarize with the process.
Performed research to collect and record industry data needed to complete writing of grant applications.
Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments, prioritizing and allocating valuable resources to meet organization and client needs.
Established new client service plan and problem resolution processes to improve client success rates resulting in 93% average of clients exiting into permanent housing over 4 years.
Served as Norfolk's Continuum of Care Co-Chair, building partnerships with related organizations to develop support and gain greater attention for important issues regarding the homeless community and housing needs.
Identified issues, analyzed information and provided solutions to problems.
Created promotional materials and provided insightful information to social media, websites and print media to educate public and recruit volunteers.
01/2011 to 06/2012
Case ManagerHealth & Hospital Corporation – North Indianapolis, IN,
Increased referral rates by providing excellent service and building meaningful relationships with clients and community providers.
Developed and implemented transition services plan to facilitate movement from shelter to permanent housing.
Partnered with physicians, social workers, life skills coaches, and community partners to develop and implement individualized care plans and documented client interactions and interventions.
Modernized client file system and worked closely with HUD to meet and exceed all compliance requirements.
Active participant with Norfolk Continuum of Care, South Eastern Virginia Homeless Coalition and Norfolk's Homeless Coalition.
03/2011 to 12/2011
Resident AdvisorSix Flags, Inc. – Cherry Valley, IL,
Strategized to improve resident care and satisfaction and held weekly meetings with staff to advocate for resident needs.
Mediated conflict to provide safe and secure environment through policy enforcement.
Supported personal needs of residents dealing with diverse conditions.
Enforced policies and safety standards through building and room rounds.
01/2005 to 12/2011
Office SupportAce Hardware – Bath, ME,
Kept accounts in balance and ran daily reports to verify totals.
Volunteered to help with special projects of varying degrees of complexity.
Resolved service-related problems and documented actions in system.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Expected in to to
Associate of Science: Business Management Tidewater Community College - Norfolk, VA GPA:
Dean's List
Completed professional development in Non-Profit Organization
Relevant Coursework Completed: Basic Appraisal Principles, Basic Appraisal Procedures, National USPAP & Supervisor-Trainee Course. Currently scheduled to take QE 15hr USPAP Exam September 2021 to complete requirement for Trainee Application.
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