executive director resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Forward-thinking Executive Director with solid history of accomplishment in senior living settings. Keep operations smooth, consistent and efficient to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning and operational oversight abilities.

  • Team leadership, training and development
  • Talent management and staffing
  • Compliance and regulations
  • Budgeting and financial management
  • Senior living management
  • Resident satisfaction
  • Quality control
  • Documentation and reporting
11/2016 to Current
Executive Director Pyramid Healthcare Joppa, MD,
  • Planned and implemented strategies to increase funding through various approaches.
  • Generated new client relationships and increased revenue by driving effective business development strategies.
  • Established and oversaw strategic business actions and streamlined operations.
  • Directed and oversaw capital improvement projects.
  • Strengthened company business by leading implementation of new projects and procedures.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Established clear and effective policies for standardization across different areas of operations.
  • Cultivated stakeholder relationships, ensuring compliance with regulatory requirements of government agencies, including health and safety.
  • Managed budget and developed innovative financial controls tools, resulting in improved accuracy and better accountability for department heads.
  • Managed daily operations of 75-bed assisted living and memory care community.
  • Shared mission of organization with public through successful community outreach and marketing strategies.
  • Established excellent relationships with residents and family members by proactively identifying problems and acting appropriately to garner resident engagement and satisfaction.
  • Recruited individuals and built membership rosters through variety of methods including community event attendance and promotional materials.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Ensured operational viability by overseeing marketing and sales, budget controls and expense management.
  • Built referral pipeline by remaining active with community, establishing referral networks and resources.
  • Partnered with Senior Lifestyle Counselor to assess competition and plan sales and business development initiatives.
  • Achieved regulatory compliance with no adverse audit findings.
  • Spearheaded recruitment of top talent to fill vacancies such as CNA's, Resident Aides, and Department Heads.
  • Orchestrated successful team and customer events to drive engagement, satisfaction and loyalty.
01/2011 to 10/2016
Accountant 1 State Of Louisiana Winnfield, LA,
  • Supported department staff by performing wide range of clerical and administrative tasks.
  • Generated profit and loss statements to detail company's revenues and expenses.
  • Processed bank reconciliations and financial reports to verify practice of proper due diligence.
  • Limited financial discrepancies through accurate coordination of accounts payable and accounts receivable.
  • Reached out to customers to verify information and follow up on issues.
  • Evaluated accounting controls on frequent basis in order to assess and devise potential improvements.
  • Managed and facilitated disbursement accounts for vessels.
10/2004 to 11/2009
Business Office Manager Liberty Homecare Greenville, NC,
  • Conducted 90 day and annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
  • Maintained and verified employee credentials, all files, insurance and licenses.
  • Oversaw aspects of data management for CRM programs and proprietary database to include updates and backup, report generation and troubleshooting or repair service requisition.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Performed billing, collection and reporting functions for business office.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Mentored new employees and delivered constructive feedback to increase understanding of job duties.
  • Mitigated regulatory risks by ensuring program requirements adhered to compliance standards.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
04/2000 to 06/2004
Co-Owner/Office Manager Moody's Masonry City, STATE,
  • Accounts Payable & Receivable.
  • Payroll (Union).
  • Human Resources & Benefit Administration.
  • Contracts.
  • Blueprint Reading & Job Bidding.
  • Collections.
  • Supply Orders for job site.
  • Job Site Supervision.
Education and Training
Expected in 06/1998
High School Diploma:
Lutheran High School - St. Peters, MO,
Activities and Honors

Certified Dementia Practitioner

Certified Activity Director

Discovery Community of the Year-2019

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Resume Overview

School Attended

  • Lutheran High School

Job Titles Held:

  • Executive Director
  • Accountant 1
  • Business Office Manager
  • Co-Owner/Office Manager


  • High School Diploma

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