executive director customer technology resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accomplished and technologically progressive Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.

  • Financial Management
  • Strategic Partner
  • Motivational Leader
  • Innovative and Visionary
  • Operational Analysis
  • Adaptable and Flexible
  • Develop Business Structures
  • Stakeholder Relations
  • Operational Efficiency
  • Change and Growth Management
Work History
Executive Director, Customer Technology, 12/2022 to Current
HcaSouth Pasadena, FL,
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
  • Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
  • Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
  • Analyzed financial investment in IT systems, potential return on investment and impact on productivity.
  • Determined best methods for IT to support key business objectives.
  • Built IT infrastructure to support key business strategies and evolving processes.
  • Tracked departmental expenditures, project schedules and team performance and progress.
  • Supervised multi-functional teams of technology professionals, coders and support experts.
  • Reported monthly to senior executive team on budget, in-flight initiatives and upcoming projects.
  • Created long-range IT plan to support projected growth and requirements for added capacity.
  • Led agile teams to deliver products quickly and to respond to user requirements.
Senior Director of Finance Technology & Automation, 03/2019 to 12/2022
ComcastCity, STATE,
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Established and enforced controls on revenue and expenses to protect company assets.
  • Set clear departmental objectives and developed effective strategies to achieve targeted goals.
  • Drove revenue stream development through strategic collaboration and partnerships.
  • Introduced software tools and process improvements to mitigate loss and drive operational growth.
  • Improved resource utilization with data management systems, reducing costs through strategic coordination and contract analysis.
  • Enhanced internal control systems and procedures to mitigate risk and support opportunities.
  • Assisted with recruiting, interviewing and hiring new department employees both on and offshore
Director of Revenue, 07/2017 to 03/2019
ComcastCity, STATE,
  • Calculated and reconciled monthly screening revenue in accordance with established corporate terms.
  • Identified issues regarding delayed or incomplete payments and followed through to resolution.
  • Functioned productively in matrix organization across organizational levels and organized and prioritized responsibilities to meet commitments.
  • Developed and distributed quarterly management revenue and analysis reports using proven software tools.
  • Assisted with both external audit and internal SOX compliance and maintained required documentation throughout testing cycle.
  • Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
  • Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
  • Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Supported financial director with special projects and additional job duties.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Developed strategic plans for day-to-day financial operations.
  • Utilized financial software to prepare consolidated financial statements.
Sr. Manager of Financial Systems, 11/2012 to 03/2017
ComcastCity, STATE,
  • Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.
  • Established budgetary benchmarks and formulated financial management strategies by researching operating and historical financial records.
  • Synthesized financial and budgetary information to solve problems and develop alternative solutions.
  • Improved compliance by implementing new revenue recognition process for fixed-price arrangements and vendor-specific objective evidence accounting.
  • Researched and facilitated software integration to streamline accounting and financial processes.
  • Led transformation of operational metrics, planning and systems for National Revenue Share business model and revenue recognition.
  • Drove process improvements and transformations to organization by leading Lavastorm implementation, streamlining selling, contracting and order processes.
Bachelor of Arts: Economics, Expected in to Mary Baldwin College - Staunton, VA

WICT Network Board Member, Programming Co-Chair, Greater Philadelphia Chapter

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Resume Overview

School Attended

  • Mary Baldwin College

Job Titles Held:

  • Executive Director, Customer Technology
  • Senior Director of Finance Technology & Automation
  • Director of Revenue
  • Sr. Manager of Financial Systems


  • Bachelor of Arts

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