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executive director resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Mission driven and forward-thinking healthcare leader with proven record of accomplishments during progressive 7-year career with SSM Health Care. I am a driven and decisive leader who promotes operational improvements, healthcare integration and positive culture as the keys to success.

Skills
  • Operational Processes
  • Strategic Planning and Leadership
  • Productivity and Efficiency Improvement
  • Continuous Improvement
  • Project Planning/Execution
  • Customer Satisfaction
  • Cross-Functional Team Leadership
  • HealthCare System Integration Management
  • P&L Management
  • Training and Leadership Development
  • Problem Solving
  • Policy Development
  • Multi-Location HealthCare System Operations
  • Risk Management
  • Budgeting
  • Recruitment
  • Business development
  • Human resources
  • Leadership Development
  • Regulatory compliance
Work History
08/2017 to Current
Executive Director Stanford University Stanford, CA,
  • Oversee administration, daily operations and strategic plan implementation of campus
  • Develop policies to comply with CMS and state regulations
  • Develop emergency operations plan for campus
  • Responsible for fiscal management and budgeting for all departments
  • Drive recruitment efforts with public relations and human resources teams
  • Drive marketing efforts with public relations and business development departments
  • Develop and implement continuous improvement opportunities and projects
  • Manage and monitor facility KPI's and system KPI's
  • Effectively collaborate with SSM Health in the post acute care integration work group
  • Collaborate and participate on multiple system-wide Agnesian HealthCare/SSM Health committees and work groups
  • Responsible for full integration of Villa Loretto and Villa Rosa campus into Agnesian HealthCare and SSM Health
  • Work closely with organizational leadership, including board of directors, to strategically affect direction of operations
  • Ensure facility customer satisfaction goals are met
  • Implement cost savings measures to align budget with facility targets
  • Implement and plan facility renovations and upgrades
  • Implemented and educate on best practices in dementia care
  • Lead a robust post-acute safety and emergency preparedness program
  • Conduct training and change management processes to improve operations
  • Manage quality assurance program, metrics, dashboards and ministry quality goals
  • Manage the full integration of the EMR
  • Ensure census and revenue targets are met and develop strategies to meet goals
  • Manage insurance contracts with third party payers and facility vendors
07/2015 to 08/2017
Director-Assistant Administrator and Administrator of Transitional Care Unit Americare Senior Living Ashland, MO,
  • Reported directly to Chief Executive Officer
  • Responsible for daily operations, regulatory oversight and strategic planning and implementation of St. Francis Home campus and the Transitional Care Unit (TCU) at St. Agnes Hospital
  • Developed and executed a behavioral health telepsych program
  • Increased customer service satisfaction scores within campus
  • Implemented numerous cost savings measures throughout the campus
  • Developed plan for renovation of wellness center
  • Implemented music therapy program for patients with dementia
  • Developed and executed plan for numerous facility renovations
  • Developed and implemented a robust safety program within the facility
  • Implemented a technology program for facility residents
  • Conducted training and change management processes to improve operations
  • Managed quality assurance program
08/2012 to 06/2015
Assistant Administrator SSM Health Care City, STATE,
  • Assisted Chief Executive Officer in daily operational needs and strategic initiatives and projects
  • Oversaw daily operations and regulatory compliance of the St. Francis Home campus
  • Oversaw and implemented system-wide initiatives and strategic goals including capital and operational budgeting
  • Worked directly with the leadership of the Congregation of Sisters of St. Agnes (our sponsorship ministry) to provide oversight of the 67 nuns that resided on the campus
  • Managed a group of 8 employees and streamlined job duties and reporting structure
  • Managed and implemented the facility quality program
  • Managed and implemented the facility safety and employee safety program
Education
Expected in 08/2012 to to
Bachelor of Business Administration: Healthcare Administration
University of Wisconsin Eau Claire - Eau Claire, Wisconsin,
GPA:
Expected in 01/2022 to to
Master of Science: HealthCare Administration
University of Wisconsin Stevens Point - Stevens Point, WI ,
GPA:
Accomplishments
  • Catholic HealthCare Association of the United States Class of 2019 Tomorrow's Leaders winner
  • Catholic HealthCare Association of the United States Class of 2018 Tomorrow's Leaders nominee
  • 2016 "Top 3 Under 30" recipient through New North B2B Magazine
  • 2015 "Future 5" recipient through the Young Professionals of Fond du Lac

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Resume Overview

School Attended

  • University of Wisconsin Eau Claire
  • University of Wisconsin Stevens Point

Job Titles Held:

  • Executive Director
  • Director-Assistant Administrator and Administrator of Transitional Care Unit
  • Assistant Administrator

Degrees

  • Bachelor of Business Administration
  • Master of Science

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