executive director resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Forward- Thinking Executive Director/ Program Administrator experienced in developing and managing staff, budgets and programs to achieve results. Offering more than 4 years of experience at executive level. Applies skills in leadership, mentoring and training to motivate organization's members in meeting organizational mission and program goals. While Keeping operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning and operational oversight abilities.

  • Integrity and Transparency
  • Executive Leadership
  • Complex Problem Solving
  • Relationship and Team Building
  • Financial Management
  • Program Administration
  • Human Resources Oversight
  • Talent Recruitment
Work History
02/2018 to Current
Executive Director State Of Delaware Middletown, DE,
  • Provided exceptional counseling, case management, education and job training to diverse client base.
  • Manage all center operations, including staffing, administration, sales, finance, and facilities
  • Manage all financial operations of the program, including, but not limited to scheduling, payroll, and revenue and cost calculations, and budget changes, tax forms
  • Complete all state contracts from EEC and Child Care Circuit annually to continue receiving state funding in order to provide low-income child care
  • Perform administrative duties including required documentation, filing, emails, faxes,phone calls, and organizational tasks
  • Maintain exceptional relationships with enrolled families through excellent verbal and written communication, family events, and positive interactions
  • Develop operational plans which incorporates goals and objectives that work toward a strategic direction
  • Achieve revenue goals by conducting tours and converting families into new enrollments
  • Forecast enrollment, determine availability and timing of open spaces
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Recruited, hired and trained employees on operations and performance expectations.
01/2017 to Current
Office Administrator/Payroll Administrator Salem Community Child Care City, STATE,
  • Enroll and terminate coverage as needed
  • Attendance controller; calculate all employee accumulative time, ensure it is correct and accumulated
  • Revise and inform all employees of any legislative changes pertaining to tax changes or FMLA changes
  • Processes FMLA and State Maternity Leave requests by reviewing eligibility factors
  • Submit, Complete and Revise CORI’s, SORI’s, and DCF background checks for every new employee
  • Resubmit every 2 years for all current employees
  • Revise Background checks with discrepancies
  • Manages unemployment claims process by acting as liaison to unemployment claims
  • Prepare drafts of documents, forms, correspondence and policies, as needed.
  • Onboarded new employees in time reporting and payroll systems.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Managed payroll for employees at 3 different locations.
  • Worked with HR staff to accurately track and update paid time off.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Corrected payroll transactions by voiding checks and issuing stop payment orders.
  • Reported payroll utilizing RUN ADP and administered employee benefits.
  • Administrator of health insurance and dental insurance
  • Open Enrollment, New employees, changes to coverage
  • Administers benefit plans through the completion of enrollments and terminations, processing required documents through payroll, HRIS, and insurance providers to ensure accurate record keeping and proper recording of deductions
  • Assists with annual open enrollment period by arranging for distribution of materials from providers, disseminating communications of changes to employees
  • Responsible for administration of and conducting audits in the following areas: work hours and schedules, employment-related transactions and paperwork, employee file maintenance, and employee/customer relations.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Assessed employee performance and capabilities, addressing uncovered weaknesses to promote staff growth.
03/2012 to 01/2017
Program Coordinator- Program Director Salem Community Child Care City, STATE,
  • Supervise 8-10 staff
  • Ensure programs policies and procedures are always in compliance with EEC regulations/ licensing
  • Conduct intakes and interviews for new families & new hires
  • Conduct individual meetings with parents regarding any concerns
  • Conduct individual meetings with staff ( supervision & trainings)
  • Maintain proper scheduling for all staff
  • Ensuring the functionality/ logistics of the program
  • Completed paperwork filing, recordkeeping, inputting data and answering phones and emails.
  • Uncovered issues to determine solutions and assist program participants.
  • Complete and organize administrative duties which include billing, time keeping for all employees, telephone coverage, mailing & faxing, ordering and managing program supplies,
  • Complete and maintain all staff observations and files
  • Create Service Plans for all Protective children ( DCF involvement)
  • Develop, Plan and help implement curriculum and field trips
  • Create and develop Behavior Management Plans
  • Managed program operations and provided strategic leadership for workers.
  • Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
04/2007 to 02/2012
Social Worker A/B Departmemt Of Transitional Assistance City, STATE,
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Determine initial and ongoing eligibility for transitional assistance programs and employment services
  • Conduct interactive interviews, by phone or face-to-face, while employing the Agency’s PC based eligibility system (Beacon)
  • Ensure completion of initial/ongoing eligibility determination process and delivery within timeliness standards.
  • Perform all tasks related to case maintenance and case management
  • Ensuring compliance by maintaining employment/ income matches, DCF placement matches
  • Evaluate and monitor client’s cases to ensure compliance with applicable rules and State/Federal regulations.
  • Provide guidance, support, resources and placement assistance
Expected in 05/2009 to to
Bachelor of Science: Sociology
Salem State University - Salem, MA
Native or Bilingual
Professional Working

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Resume Overview

School Attended

  • Salem State University

Job Titles Held:

  • Executive Director
  • Office Administrator/Payroll Administrator
  • Program Coordinator- Program Director
  • Social Worker A/B


  • Bachelor of Science

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