Executive Director Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.

  • Staff Management
  • Marketing
  • Business Development
  • Strategic Planning
  • Relationship building
  • Business planning
  • Conflict Resolution
  • Team Leadership
  • Team Oversight
  • Policy and Procedure Adherence
Work History
Executive Director, 02/2019 to Current
Commonwealth Assisted Living Hillsville, VA,
  • Manage the day-to-day operations of six programs including organization and implementation of direct supports, person-centered planning, and implementation, health care, advocacy, stakeholder relations, regulatory compliance, recruiting, retention, staffing, training, safety, financial management, and maintenance of the physical environment.
  • Manage program staff members including performance evaluations, scheduling, and orientation.
  • Make recommendations and/or decisions on employee hires, transfers, promotions, salary changes, corrective action, and terminations.
  • Manage the implementation of program planning; monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served.
  • Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
  • Communicate with CEO, attend meetings and provide reports on operational status.
  • Recruited new members by networking at community events and distributing promotional materials to attendees.
  • Communicate with staff, clients and families regularly to ensure clients needs are addressed promptly.
  • Communicate with Department of Children and Families, Kansas Department for Aging and Disability Service and CDDOs and other agencies as needed.
  • Establish polices and procedures.
  • Provide agency oversight, visiting all locations of residential and day center to ensure cleanliness and quality care.
  • Quality oversight of all personnel and client files.
Quality Management Specialist, 12/2016 to 02/2019
Pacific Medical Centers Burbank, CA,
  • License providers that provide services to the IDD population.
  • Interviewing and observing providers, agency staff, administrators, guardians, persons receiving services to confirm services are provided according to the Plan of Care, providers are complying with policies, procedures, and licensure requirement.
  • Observing the Residential and/or Day Supports locations for compliance with State and federal law, procedures, policies and licensure requirements.
  • Developing formal recommendations regarding license status and remediation whenever service deficiencies and areas for improvement are detected.
  • Assisting with placement options for individuals when a provider's license or agreement is suspended or revoked including calling other providers, providing choice options, working with the case managers for the individual's health plan to provide appropriate information for a smooth transition (as needed).
  • Developing quality standards, data review, philosophy based quality of life, and policies and procedures.
  • Supporting implementation of the statewide legislation and regional efforts.
  • Ensuring an agency is adequately staffed or individuals are properly placed.
Program Specialist , 04/2015 to 12/2016
Carvana Springport, IN,
  • Help older and disabled adults receive, retain or establish eligibility for services, by clarifying communications between inquirers and service providers.
  • Complete Functional Eligibility Assessments for Medicaid Home and Community Based Program. Teach classes that enhance caregiver and family relationships.
  • Screen callers to determine whether a referral for Non-Core Case Management services, HCBS, or other services is appropriate .
  • Advocate for seniors and disabled individuals.
  • Serve as a liaison for the consumers and, business and civic groups, community organizations and individuals.
  • Publicized community events to maintain positive public relations with community members.
  • Plan and host on- and off-campus activities.
  • Accurately entering information into various computer programs.
  • Developed innovative programs and activities based on analysis of community needs and interests. Recruit community members for projects and activities.
  • Collaborate with community organizations to ensure that low-income and hard-to-reach populations have access to Medicare counseling services.
  • Provide Medicare Counseling and coordinate presentations and outreach events.
  • Monitor performance of local Medicare counselors to ensure the SHIP Minimum Requirements are met. Provide expenditure reports to the Kansas Department for Aging and Disability Services for funds awarded pursuant to the Program Agreement with SHICK.
  • Assist customers with applying for Medicaid.
  • Complete CARE assessment for nursing facility placement.
  • Provide case management services to ensure individual needs are being met.
Master Of Public Administration: Public Administration, Expected in 08/2018
Arkansas State University - Jonesboro, AR,
Bachelor Of Health Science: Health Sciences, Expected in 05/2014
University Of Missouri - Kansas City - Kansas City, MO

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Resume Overview

School Attended
  • Arkansas State University
  • University Of Missouri - Kansas City
Job Titles Held:
  • Executive Director
  • Quality Management Specialist
  • Program Specialist
  • Master Of Public Administration
  • Bachelor Of Health Science