Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished professional with an extensive business and human resource acumen and over ten years of progressive experience building mutually beneficial business partnerships, leading highly effective teams, and delivering innovative communications and marketing strategies to promote accountability and awareness through program management, implementation activities, and development processes around culture, diversity, and inclusion. Skillful in leading organizational change, driving employee engagement, and recruiting and hiring top talent.

  • Program and Project Management
  • Strategic Direction
  • Goal Attainment
  • Performance Goals
  • Forward-Thinking
  • Policy and Procedure Adherence
  • P&L management
  • Staff training/development
  • Coaching and mentoring
  • Communication Planning
  • Written and verbal communication
  • Speechwriting and Public Relations
  • Advertising and marketing
  • Office management
Work History
Executive Director, 04/2019 - 05/2021
State Of Michigan Negaunee, MI,
  • Led internal & cross functional project teams; foster a strong commitment to teamwork and cooperation
  • Partnered with the Chief Diversity Officer and VP, Division of Academic Engagement and Student Affairs to provide strategic guidance and support to University programs and organizations
  • Supervised 5 executive staff members and over 150 volunteers with an operational budget of $1.4 million
  • Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts directly resulting in 108% increased event participation
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices
  • Created innovative solutions to strengthen diversity, inclusion, and cultural competencies across the organization
  • Developed succession plans and promotion paths for all staff
  • Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation
  • Developed and implemented short- and long-term communications strategies
District Sales Manager, 07/2020 - 12/2020
United Rentals Tigard, OR,
  • Responsible for direct oversight and management of multiple retail locations with per store revenue of $3-$6 million in annual sales
  • Averaged 158% annual revenue growth in district
  • Integrated advertising and marketing approaches for successful launch of multi unit product line, achieving 112% of sales target
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns
  • Developed and implemented diversity and inclusion program aimed at mission, strategies, and practices to support greater diverse workplaces and educate and train management on effects of diversity to achieve a competitive business advantage
  • Forecasted sales of $3.8 million and set successful policies to achieve sales objectives and related metrics within timeframe
  • Established sales and performance goals for each location, developed action plans and provided tools and necessary mentoring needed to attain or exceed designated projections
  • Analyzed results of numerous operational reports and provided feedback on ways to proactively improve top line revenue production, improve store traffic, build brand loyalty, and control expenses
  • Coached and trained 14 District Managers, 43 Store Managers and 140 Assistant Managers in product specifications, sales practices and techniques, increasing customer satisfaction ratings 95%
Asst. District Manager/General Manager, 08/2016 - 08/2019
Angelica Somerville, MA,
  • Increased profits by 145% within first year through restructure of business line, leading to national recognition as top five location nationwide; resulting in 200% EBIDTA growth
  • Increased brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
  • Partnered with sales and training teams to strengthen client relationships and generate new revenue opportunities.
  • Developed and implemented multiple project work plans, including pre-planning, scope definition, overall strategy, resource planning, financial management, marketing and initiating launch plans
  • Enhanced operational success through effective staffing, strong training, essential communication, and drafting press releases
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth
  • Coached 25 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 200%
  • Facilitated year-end reviews and team strength presentations with human resources partners Oversaw all HR needs for 120-employee operation across 12 locations
  • Executed marketing programs and methodologies to increase customer loyalty.
Petty Officer First Class, 05/2005 - 08/2016
United States Navy City, STATE,
  • Effectively trained and managed over 1,000 Navy, Marine, and civilian employees in areas of career advancement, educational services, sexual assault prevention and awareness, and diversity and inclusion.
  • Directly led the development and management for 150 personnel; providing expert guidance while implementing procedures and policies building unmatched levels of command readiness and professional skills attainment
  • Meticulously served as principal Career Counselor for over 400 Navy and Marines, directly assisting Department of the Navy senior officials with all matters concerning personnel including off-duty education services and overall career development
  • Expertly provided professional guidance, coordination assistance, and advice to Commanding Officer and executive leadership on all projects involving future development of command and control technologies and security protocols across the Department of Defense
  • Contributed to the success of the operational mission readiness by overseeing an annual budget of over $4.2 million, maximizing reduction efforts and resulting in a zero-discrepancy audit annually
  • Skillfully led a joint Navy and Marine Corps initiative to promote a culture within the military that capitalized upon inclusion and diversity through proactive assessments of Navy policies, strategies and program execution.
Bachelor of Science: Poli. Science/Pre-law; Sociology; Communications, Expected in 05/2021
The University of West Florida - Pensacola, FL
  • Minored in Sociology and Communications
  • Elected to President for Alpha Tau Omega Fraternity in 2020.
  • Appointed as the first African American Chief Justice for the Student Government Association Supreme Court
  • Awarded Kenneth L. Curtis Award for outstanding campus and community service.
  • Awarded Legacy Award for innovation and leadership in Student Involvement.
Additional Information
  • Awarded Navy and Marine Corps Achievement Medal - 9 Awards
  • Awarded Outstanding Volunteer Service Medal - 2 Awards
  • Student Leader of the Year 2020
  • Cross-Cultural Competency Certificate, UWF - 2019
  • Certified Lean Six Sigma Yellow Belt - 2019

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