Accomplished professional with an extensive business and human resource acumen and over ten years of progressive experience building mutually beneficial business partnerships, leading highly effective teams, and delivering innovative communications and marketing strategies to promote accountability and awareness through program management, implementation activities, and development processes around culture, diversity, and inclusion. Skillful in leading organizational change, driving employee engagement, and recruiting and hiring top talent.
Skills
Program and Project Management
Strategic Direction
Goal Attainment
Performance Goals
Forward-Thinking
Policy and Procedure Adherence
P&L management
Staff training/development
Coaching and mentoring
Communication Planning
Written and verbal communication
Speechwriting and Public Relations
Advertising and marketing
Office management
Work History
Executive Director, 04/2019 - 05/2021 State Of Michigan – Negaunee, MI,
Led internal & cross functional project teams; foster a strong commitment to teamwork and cooperation
Partnered with the Chief Diversity Officer and VP, Division of Academic Engagement and Student Affairs to provide strategic guidance and support to University programs and organizations
Supervised 5 executive staff members and over 150 volunteers with an operational budget of $1.4 million
Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts directly resulting in 108% increased event participation
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress
Reviewed individual department performance and worked with leadership to improve processes, procedures and practices
Created innovative solutions to strengthen diversity, inclusion, and cultural competencies across the organization
Developed succession plans and promotion paths for all staff
Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation
Developed and implemented short- and long-term communications strategies
District Sales Manager, 07/2020 - 12/2020 United Rentals – Tigard, OR,
Responsible for direct oversight and management of multiple retail locations with per store revenue of $3-$6 million in annual sales
Averaged 158% annual revenue growth in district
Integrated advertising and marketing approaches for successful launch of multi unit product line, achieving 112% of sales target
Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns
Developed and implemented diversity and inclusion program aimed at mission, strategies, and practices to support greater diverse workplaces and educate and train management on effects of diversity to achieve a competitive business advantage
Forecasted sales of $3.8 million and set successful policies to achieve sales objectives and related metrics within timeframe
Established sales and performance goals for each location, developed action plans and provided tools and necessary mentoring needed to attain or exceed designated projections
Analyzed results of numerous operational reports and provided feedback on ways to proactively improve top line revenue production, improve store traffic, build brand loyalty, and control expenses
Coached and trained 14 District Managers, 43 Store Managers and 140 Assistant Managers in product specifications, sales practices and techniques, increasing customer satisfaction ratings 95%
Increased profits by 145% within first year through restructure of business line, leading to national recognition as top five location nationwide; resulting in 200% EBIDTA growth
Increased brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
Partnered with sales and training teams to strengthen client relationships and generate new revenue opportunities.
Developed and implemented multiple project work plans, including pre-planning, scope definition, overall strategy, resource planning, financial management, marketing and initiating launch plans
Enhanced operational success through effective staffing, strong training, essential communication, and drafting press releases
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth
Coached 25 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 200%
Facilitated year-end reviews and team strength presentations with human resources partners Oversaw all HR needs for 120-employee operation across 12 locations
Executed marketing programs and methodologies to increase customer loyalty.
Petty Officer First Class, 05/2005 - 08/2016 United States Navy – City, STATE,
Effectively trained and managed over 1,000 Navy, Marine, and civilian employees in areas of career advancement, educational services, sexual assault prevention and awareness, and diversity and inclusion.
Directly led the development and management for 150 personnel; providing expert guidance while implementing procedures and policies building unmatched levels of command readiness and professional skills attainment
Meticulously served as principal Career Counselor for over 400 Navy and Marines, directly assisting Department of the Navy senior officials with all matters concerning personnel including off-duty education services and overall career development
Expertly provided professional guidance, coordination assistance, and advice to Commanding Officer and executive leadership on all projects involving future development of command and control technologies and security protocols across the Department of Defense
Contributed to the success of the operational mission readiness by overseeing an annual budget of over $4.2 million, maximizing reduction efforts and resulting in a zero-discrepancy audit annually
Skillfully led a joint Navy and Marine Corps initiative to promote a culture within the military that capitalized upon inclusion and diversity through proactive assessments of Navy policies, strategies and program execution.
Education
Bachelor of Science: Poli. Science/Pre-law; Sociology; Communications, Expected in 05/2021 - The University of West Florida - Pensacola, FL GPA:
Minored in Sociology and Communications
Elected to President for Alpha Tau Omega Fraternity in 2020.
Appointed as the first African American Chief Justice for the Student Government Association Supreme Court
Awarded Kenneth L. Curtis Award for outstanding campus and community service.
Awarded Legacy Award for innovation and leadership in Student Involvement.
Additional Information
Awarded Navy and Marine Corps Achievement Medal - 9 Awards
Awarded Outstanding Volunteer Service Medal - 2 Awards
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